Remodeling Services & Complete Restoration

This letter is in response to the Revdex.com Complaint, [redacted], dated May 14, 2015. We received the letter May 18, 2015.   It is our...

companies position we did not cause Ms. [redacted]'s water loss she is claiming as a result of the washing machine hose line being disconnected. Our company was called out for a water loss via Code Blue, a third party administrator for Ms. [redacted]'s insurance company. The origin and damage of her water loss was not in her laundry room where the washing machine in question sits.   We did not detach her washing machine. All we did in her laundry room was use a 110v outlet to run our equipment. The outlet is adjacent to the plug for the washing machine. However, there was no manipulation of the washing machine hoses or the drain line.   This information was conveyed to Code Blue and they too agreed we cannot be held responsible for the damage since we never detached and reset her washing machine.
Sincerely,
 
Mike [redacted]
President, Remodeling and Complete Restoration, Inc.

This letter is in response to the follow up Revdex.com Complaint, [redacted], dated May 27, 2015. We received the letter May 29, 2015. It is still our companies position we did not cause Ms. [redacted]'s water loss she is claiming as a result of the washing machine hose line being disconnected. Attached are photos of the drain line hose. This drain line hose is "zip tied" to the water intake hose. If we disconnected this line we would have had to cut the "zip tie". We have been in business 29 years. Our company has been an Elite Preferred contractor of Code Blue, a nationwide administrator for insurance companies, for 8 years. We are not perfect. However, when we make a mistake we are quick to fix and resolve the problem. We cannot see how we could be held responsible for Mrs. [redacted]'s loss. We did not move her washing machine and we did not disconnect the lines. We cannot be held responsible by simply being in the room. Also attached are the Certificates of Satisfaction for the work we performed. And a Risk Assessment form. This Form is used for inspections of a multitude of water lines in the house. Sincerely;
 
Mike [redacted]
President, Remodeling Services
And Complete Restoration, Inc.