Remote Backup Systems

Software did not operate as advertised, RBS has promised a refund twice. still not received and I am no longer getting any correspondencePurchase the Remote Backup Software, after using it to backup clients data for several months, I was required to perform a full restore for a clients Disaster Recovery Audit. the software failed to restore the files, I worked with RBS tech support for over a month with no resolution. I missed several deadlines for my clients and eventually lost the business. [redacted] promised a full refund if the issue wasn't resolved prior to November 29, 2013.I t was not fixed and we proceeded with the refund. On December 9, 2013 [redacted] confirmed I would have a full refund with in two weeks. On Dec 30th, I contacted [redacted] again to inquire as I had not received the refund I did not receive a response to my numerous emails or calls until [redacted] 8th. On [redacted] 13th, [redacted] confirmed a cheque would be mailed out and that a tracking number would be provided... To date I have not received the cheque or a tracking number for the delivery. After numerous unanswered emails, I feel this is the only way to get a response...Desired SettlementA refund of $960 USDBusiness Response We are reviewing the customer's request. Our sales person did not fully understand the case. Part of the problem is that the customer is not in the USA, which means we can't send him a check on our local bank. Also, the sale in question was charged to a credit card, and it is too old to refund to the credit card (over the bank's 90 day limit on refunds.) The customer requested [redacted] and our accounting department cannot use that method. A wire transfer comes with a $55 fee, which the accounting department declined to authorize. So, without a normal and accepted method to transfer money the refund was stalled. We will look for other methods and finish our review within the next thirty days.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I also offered an email money transfer, which comes at a cost of $1.50. Also there is no reason why they can not cut a check from their bank account. My bank will process it. I believe this process is being intentionally drug out.I ask that a check be sent via [redacted] expedited delivery and a tracking number provided.I am asking that the company provide a money order or certified check for the amount of $960 US to guarantee the funds, and that they be sent via [redacted] expedited delivery and a tracking number provided. There is no reason this should have to drag out any longer. Final Business Response We received a letter from the Revdex.com indicating that "the customer... did not accept the response," and included additional unreasonable demands from the customer.We really don't know what to do with that. Our last reply is our final one before moving this issue on into litigation and out of the Revdex.com process.

Sold me software that does not work and won't refund my money after spending multiple hours attempting to resolve the issue. This company has issues. Things start out great with constant communication with the owner [redacted]. He always has time to talk when selling the product, but as soon as it's sold good luck having any communication outside of India. I purchased the product in August of 2015, and scheduled an installation in September after receiving close to $20,000 in hardware to support the project. I built two identical servers with 45TB of backup space to mirror each other. A feature I was told was supported. During the scheduled install, the technician installed the free version of BTSync. A bit torrent protocol software that they insisted the free version was fine to use. (It was against the terms of service to use a free version for business use according to BTSync) I stopped the install at this point as I wanted to do some research to verify the security of this outside software, but was told everything should be working. After doing some research on the software, I found as long as I followed some precautions I was ok with the security of the software. I purchased the pro version; a reoccurring cost not stipulated in the normal license fees. I then attempted to install the client side of the software created by the technician to test out the software. The installs failed attempting to register to the server. This was October 13th, 2015. The registration issue was fixed on October 15th, however I seemed to be having some issues with the backups. It told me everything had backed up fine, but as soon as I attempted a restore, it couldn't unencrypt the data. This is the issue that plagued me for months and was never resolved. I had multiple all day sessions with the support from India. I had to cancel many of my client appointments to work on the issue with the technicians from RBS. Time after time I was told the issue was resolved when it never was. BTSync was blamed as corrupting the encryption files, however the same results remained after the uninstallation of BTSync. They couldn't even get the software working correctly on ONE server. If I had just trusted this company and installed the software on clients machines without testing it would have been catastrophic. A backup software that tells you it has backed up successfully, but fails during restores when you need it the most. On December 3rd I requested a refund on the product. I was met with an email from another support technician. One who had already worked on the case plenty saying he was taking over the case. At this point I refused a couple days went by with no refund issued and I issued a credit card charge back with Capital One. I uninstalled their software. Reinstalled Windows 2012 Server on both of my servers. Installed a combination of the software Syncovery and Cerberus SFTP on my backup servers and I haven't had an issue since. I have multiple clients on the new software and things are running smoothly. Backups even restore, it's amazing what competent programmers can do. Today (January 19th) I was informed by Capital One that RBS has submitted documentation as to why I should still be charged for their software. I plan on fighting this claim until the end. I highly suggest you do not do business with this company.Desired SettlementA full refund of amount paid without further action from the credit card company.Business Response We are disappointed to hear about this complaint from one of our valued customers. RBS always strives to provide the best products and services, especially in customer support.Unfortunately Mr. [redacted] misunderstands a couple of license agreements, and he has tampered with our software against our recommendations, so his report isn't factual. Further, he is aware that the Revdex.com posts these reports public, and it is obvious this verbiage is an attempt to abuse the Revdex.com to help damage our reputation and business. See his last sentence, directed to the general public and not to the Revdex.com.I have responded in depth to this complaint. Please see the attached PDF file.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I wanted to use the product that RBS offers. I gave them adequate chances to rectify their software and provide a working product. RBS was well aware that I had not used the demo version of their software and was constantly pushing with "today only deals" before I had a chance to test the software. I've attached a PDF document of the complaint filed with the credit card company. It gives a detailed description of the process and lack of a working product. Final Business Response Please be advised that we have initiated legal action in this case, and have been instructed not to discuss it publicly.