Remote Cardia Services INR

My experience with RCS has been nothing short of infuriating My cardiologist ordered a heart monitor to observe random cardiac events that have been happening to me over the past few months The first monitor they sent me did not transmit the data to them The second monitor they sent me did not come with electrodes to attach it to my skin When they sent the electrodes I contacted them to activate the monitor The representative I spoke with clearly did not have English as a primary language and I could only understand about half of what he said Also, he continuously referred to me as "mam" despite repeatedly being told I was a male It took minutes to get him to transfer me to a different operator With the new representative I attached the monitor and tried to activate it In this process I learned that this monitor too was defective as it did not allow me to enter any information into it system other than "no symptoms." As a result, a third monitor was sent I was away when the third monitor arrived I called to activate it and was told that the activation period had expired on it To be clear, not the activation to use it through my insurance, but the actual monitor itself had a set time period from which it would transmit (not related to battery life, they have to be charged daily) This time was based upon what the Doctor had ordered and only for that time based on when it was shipped So if the Doctor ordered a day monitoring, it was only able to transmit for days, even if you did not receive the monitor until days AFTER it shipped, leaving you with only day of monitoring The representative said she could not remotely change this time period This is a clear flaw in the design of the system/device I am currently awaiting my 4th monitor In addition, having now contacted them many times, I have waited no less than minutes to speak to a representative and have been placed on hold for more than minutes It is almost as bad as dealing with Comcast

I have used Remote Cardiac services for a few years now for home anticoagulation monitoring It's a clasic example of the left hand doesn't know what the right hand is doing I'm not even sure which company I'm reviewing since much of the billing info arrives on Lincare letterhead as well as RCS Their billing process in mnic Frequently, I get a bill with no indication that my insurance company has been billed firstAs a pharmacist I am quite aware of deductibles, copays, and other insurance company issues that can be difficult to navigate I've spoken with enough healthcare companies to know when one is run well and when one is notI received an overdue bill notice the same day I received a check for overpayment Their staff is either poorly trained or overworked as is evident by their annoyed tone and use of company jargon that the patient is not privy toI actually had one employee tell me that they would discontinue my service if I didn't test the same day every weekI'm currently looking for a new company that my insurance will cover

I discontinued my remote cardiac service in April and paid in full...I receive a bill for the month of July which I had no service.. I've contacted them when I could (they never answer) they claim they'll fix it and still threaten to ruin my credit...my husband had a stroke I don't need this.

I have used Remote Cardiac services for a few years now for home anticoagulation monitoring. It's a clasic example of the left hand doesn't know what the right hand is doing. I'm not even sure which company I'm reviewing since much of the billing info arrives on Lincare letterhead as well as RCS. Their billing process in mnic. Frequently, I get a bill with no indication that my insurance company has been billed first. As a pharmacist I am quite aware of deductibles, copays, and other insurance company issues that can be difficult to navigate. I've spoken with enough healthcare companies to know when one is run well and when one is not. I received an overdue bill notice the same day I received a check for overpayment. Their staff is either poorly trained or overworked as is evident by their annoyed tone and use of company jargon that the patient is not privy to. I actually had one employee tell me that they would discontinue my service if I didn't test the same day every week. I'm currently looking for a new company that my insurance will cover.

My experience with RCS has been nothing short of infuriating.

My cardiologist ordered a heart monitor to observe random cardiac events that have been happening to me over the past few months.
The first monitor they sent me did not transmit the data to them.
The second monitor they sent me did not come with electrodes to attach it to my skin. When they sent the electrodes. I contacted them to activate the monitor. The representative I spoke with clearly did not have English as a primary language and I could only understand about half of what he said. Also, he continuously referred to me as "mam" despite repeatedly being told I was a male. It took 15 minutes to get him to transfer me to a different operator. With the new representative I attached the monitor and tried to activate it. In this process I learned that this monitor too was defective as it did not allow me to enter any information into it system other than "no symptoms." As a result, a third monitor was sent.
I was away when the third monitor arrived. I called to activate it and was told that the activation period had expired on it. To be clear, not the activation to use it through my insurance, but the actual monitor itself had a set time period from which it would transmit (not related to battery life, they have to be charged daily). This time was based upon what the Doctor had ordered and only for that time based on when it was shipped. So if the Doctor ordered a 3 day monitoring, it was only able to transmit for 3 days, even if you did not receive the monitor until 2 days AFTER it shipped, leaving you with only 1 day of monitoring. The representative said she could not remotely change this time period. This is a clear flaw in the design of the system/device.
I am currently awaiting my 4th monitor.
In addition, having now contacted them many times, I have waited no less than 5 minutes to speak to a representative and have been placed on hold for more than 10 minutes. It is almost as bad as dealing with Comcast.