Rempel's Landscape Service

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received the payment they say they have sent His letter is dated 7/ Today is the 16th I will notify you if I do receive payment within the next few days I could not respond to your e-mail sooner - our computer was out of commission Just got it back today I appreciate your help Regards, [redacted]

You ordered our Miniature Spiral Notebook kit on January 13th, with a money orderYou then called us on February 1st, and requested to exchange your kit because you were having difficulty completing itWe promptly sent you the Miniature Christmas Balls Box kit that you asked for in exchange for free, the fee for an exchange is $You then mailed us the kit back on three different occasions March 29th, 2016, April 14th, and April 28th Your kit was reviewed on all three occasions and showed that you had made the kit incorrectlyYou requested payment of your work on all three occasions, you did not request a refund of any sortWe have not heard from you since April 28th, It is company policy that we give 50% refunds if you return to us your kit with refund request form within days after you received it in the mail from us which was February 16th This date of delivery to you can be verified by the tracking number provided here: [redacted] We send all our kits by signature confirmation which if you check this tracking through the United States Postal Service website you will see that you signed for your kit delivery on that dateThe last time you sent your kit back to us for evaluation and payment of completion was April 28th, which was days after you received the kit from usYou were already days past the refund limit at that point in timeYou knew of our refund policy because you signed the sample form that states that policy and sent it with your sample Christmas Ball Box which we received on February 23rd, We are more than willing to copy your sample form that we have on file and provide it to the Revdex.com for verificationWe feel that because you are past the day refund policy that you were aware of, we gave you an exchange of kits free of charge and that we have no record of you requesting a refund before the refund limit that you are not entitled to the 50% refundNancy F., Assembler Services Artisan Miniatures

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I apologize that I accused Artisan Miniatures of scamming meUnfortunately the check apparently got lost in the mail, and I had no way of knowing thatI do wish that someone had returned my calls when I left voicemail messages, and responded to my emailsBut they did refund me my original purchase price, and hopefully I will receive the payment check, so I am satisfied Regards, [redacted] ***

[redacted] ***, We received your assembled kit of sheet music on July 17th, and sent a check to you for $an July 21th, to your address [redacted] ***, [redacted] ***, NY ***We are sorry that you did not receive the check and have put a stop payment on that check as of 10/6/We have reissued a check for the same amount of $and are sending it to the same address listed aboveYour original deposit of $has been refunded to your credit card ending in [redacted] which is originally where it came fromPlease be aware that our phones never show as busy when they are calledIf we are speaking to another assembler on the line then your call is directed to our voicemail serviceWe have a large amount of phone calls at our service center dally and we respond to each and every volcemail message we receivewe have no record of you leaving any voicemail messagesWe respond to our emails daily and we have checked our database and email and show no records of you emailing usArtisan Miniatures

Complaint ID [redacted] ,We received your completed kit of Home and Garden signs (TIN1170) in the mall on November6th, Your kit was inspected and approved for paymentA check for $which Included the$postage reimbursement for returning the completed kit to US on November 21st, We aresorry that you did not receive the check and we have reissued the check of $and have mailed it tothe address we have on file for you on April 29th, 2015.If you have questions, reel free to telephone at ###-###-#### or e-mail us at ***@tinydetails.com.Sincerely,Mary Ann F*

First and foremost Mr [redacted] your complaint that our company phone number is not in service is falseThe phone number ###-###-#### is in service and is posted on our website [redacted] .com under the contact us linkIf that number is called an assembler services coordinator will answer the phone or you will be directed to a voicemail if the line is busySecondly you know full well what was wrong with your sheet music sets, because when they were sent back to you on separate occasions you were sent an evaluation stating what was wrong with themThis is what your evaluations stated "Please take a look through your sheet music sets, some have white edgings along the bottom front that should not be there, other have been cut out crookedlyThis can be seen by looking at one of your sheet music sets that is stapled to the top of your evaluationPlease correct those issues and return for payment." It is obviously stated what was wrong, you did nothing to resolve this situation but sent the sheet music sets back in a second time without correcting themWe do not pay people for unsatisfactory workMany assemblers that work with us do complete our sheet music sets with no issuesIf you look at your credit card statement you will notice you were given a partial refund of $You know as we have on record from your signed sample form and payment request form that you only receive a 100% refund for a properly completed kitWe consider this issue resolved

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me And I was given until Novto turn in my cardsAnd the credit card that was used to purchase deposit is not a working credit card anymore so please send me check if possibleThank you Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowUpon review of the buisness Tiny Details they only partially resolved my complaintI had requested payment for the kit I assembled as well as the $refund start up feeThey sent a check for only half of thatThey sent $for the assembly of the Home and Garden signs kit and $for shippingI am requesting again that the $start up fee be refunded to me Regards, [redacted]

Please check your *** credit card ending in *** the $refund you requested was placed back on that credit cardThe original deposit for your kits was taken by your permission off of this credit card and by credit card rules any refund must be placed back on that cardIf for any reason you
need to contact us please call our correct toll free number ###-###-####Thank You, Artisan Miniatures

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowUpon review of the buisness Tiny Details they only partially resolved my complaintI had requested payment for the kit I assembled as well as the $refund start up feeThey sent a check for only half of thatThey sent $for the assembly of the Home and Garden signs kit and $for shippingI am requesting again that the $start up fee be refunded to me
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received the payment they say they have sent His letter is dated 7/ Today is the 16th I will notify you if I do receive payment within the next few days I could not respond to your e-mail sooner - our computer was out of commission Just got it back today I appreciate your help
Regards,
*** ***

First and foremost Mr*** your complaint that our company phone number is not in service is falseThe phone number ###-###-#### is in service and is posted on our website ***.com under the contact us linkIf that number is called an assembler services coordinator will answer the
phone or you will be directed to a voicemail if the line is busySecondly you know full well what was wrong with your sheet music sets, because when they were sent back to you on separate occasions you were sent an evaluation stating what was wrong with themThis is what your evaluations stated "Please take a look through your sheet music sets, some have white edgings along the bottom front that should not be there, other have been cut out crookedlyThis can be seen by looking at one of your sheet music sets that is stapled to the top of your evaluationPlease correct those issues and return for payment." It is obviously stated what was wrong, you did nothing to resolve this situation but sent the sheet music sets back in a second time without correcting themWe do not pay people for unsatisfactory workMany assemblers that work with us do complete our sheet music sets with no issuesIf you look at your credit card statement you will notice you were given a partial refund of $You know as we have on record from your signed sample form and payment request form that you only receive a 100% refund for a properly completed kitWe consider this issue resolved

You ordered our Miniature Spiral Notebook kit on January 13th, with a money orderYou then called us on February 1st, and requested to exchange your kit because you were having difficulty completing itWe promptly sent you the Miniature Christmas Balls Box kit that you asked for in
exchange for free, the fee for an exchange is $You then mailed us the kit back on three different occasions March 29th, 2016, April 14th, and April 28th Your kit was reviewed on all three occasions and showed that you had made the kit incorrectlyYou requested payment of your work on all three occasions, you did not request a refund of any sortWe have not heard from you since April 28th, It is company policy that we give 50% refunds if you return to us your kit with refund request form within days after you received it in the mail from us which was February 16th This date of delivery to you can be verified by the tracking number provided here: ***We send all our kits by signature confirmation which if you check this tracking through the United States Postal Service website you will see that you signed for your kit delivery on that dateThe last time you sent your kit back to us for evaluation and payment of completion was April 28th, which was days after you received the kit from usYou were already days past the refund limit at that point in timeYou knew of our refund policy because you signed the sample form that states that policy and sent it with your sample Christmas Ball Box which we received on February 23rd, We are more than willing to copy your sample form that we have on file and provide it to the Revdex.com for verificationWe feel that because you are past the day refund policy that you were aware of, we gave you an exchange of kits free of charge and that we have no record of you requesting a refund before the refund limit that you are not entitled to the 50% refundNancy F., Assembler Services Artisan Miniatures

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. And I was given until Novto turn in my cardsAnd the credit card that was used to purchase deposit is not a working credit card anymore so please send me check if possibleThank you
Regards,
*** ***

*** ***'s $deposit has been refunded to the credit card that we have on file that she gave us ending in *** *** purchased the kit of Tarot cards on 7/22/not as she has stated in her complaint on the date of 8/12/Assemblers are given days to complete a kit that usually
only takes to hours to completeThe assembler turned the kit back in completed on 11/18/The kit was due back to us by 9/22/15, the assembler was days late in returning her kit for paymentNormally we do not pay assemblers for kits that are almost months lateSecondly a completed kit of tarot cards is paid $not $dollarsA check for $has been issued and mailed to *** ***The extra $is a reimbursement of postage to send the kit back into us by the assembler.Artisan Miniatures Assembler Services, Nancy F

Our website ***.com
specifically says underneath the tab marked "How It Works" this statement word for word "Deposit Refunds We are interested in finding people that are serious about creating miniature products for usIn order to offer this opportunity to everyone, we have to be
sure that our costs will be covered if someone does not complete the product for usYou must complete a full set of satisfactory items in orderto get a full deposit refund when you decide to stopHowever,if you decide to quit without completing the kit, we will refund half of your deposit just for returning whatever materials you have left in the kitThe half refund is the same whether the kit is returned completely used up or completely
untouchedSometimes people decide after looking
at the kit that it is not for themGo ahead and try it anywayIf you decide that you do not wish to make these products, you can still return what you have not used of the kit and you will receive 1/of your deposit backWe deduct 1/for restocking, packing,and clerical expensesThe refund is the same if you use all of the materials or if you return the kit in untouched conditionYou may as well give it a try! If you wish to take advantage of the refund offer, there are instructions in each kit for returning it." The payment form included with each of our kits also displays the 50% refund option for those
who choose not to complete the kitOur website explains that these are 1/12th scale miniatures that are accessories for dollhouses and has a description for each kit that is available for assembly, there is no misrepresentation of
our products on our siteWe received your email and promptly
gave you the 50% refund that you were entitled to without ever receiving the kit back from you in the mailWe feel we have been more than fair and consider this matter closedEthel M., Assembler Services Artisan Miniatures

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me but I will exceptThis business is an illegitimate business and should be shut down for advertisementUnfortunately I do not have the time to waste to go back and forth with this companyI will forward my complaint to the New State attorney general's office to investigate this business
Regards,
*** ***

*** ***, We received your assembled kit of sheet music on July 17th, and sent a check to you for $an July 21th, to your address *** *** *** ***, *** ***, NY ***We are sorry that you did not receive the check and have put a stop payment on that check as of
10/6/We have reissued a check for the same amount of $and are sending it to the same address listed aboveYour original deposit of $has been refunded to your credit card ending in *** which is originally where it came fromPlease be aware that our phones never show as busy when they are calledIf we are speaking to another assembler on the line then your call is directed to our voicemail serviceWe have a large amount of phone calls at our service center dally and we respond to each and every volcemail message we receivewe have no record of you leaving any voicemail messagesWe respond to our emails daily and we have checked our database and email and show no records of you emailing usArtisan Miniatures

Complaint ID ***,We received your completed kit of Home and Garden signs (TIN1170) in the mall on November6th, Your kit was inspected and approved for paymentA check for $which Included the$postage reimbursement for returning the completed kit to US on November 21st, We aresorry that you did not receive the check and we have reissued the check of $and have mailed it tothe address we have on file for you on April 29th, 2015.If you have questions, reel free to telephone at ###-###-#### or e-mail us at ***@tinydetails.com.Sincerely,Mary Ann F*

We received your completed kit of Home and Garden signs (TIN1l70) in the mail on November6th, Your kit was inspected and approved for paymentA check for $which included the$postage reimbursement for returning the completed kit to us on November 2st,We aresorry that you did
not receive the check and we have reissued the check of $and have mailed it tothe address we have on file for you on April 29th, A copy of the check nois attached to thisletter.If you have questions, feel free to telephone at ###-###-#### or e-mail us at ***@tinydetails.com.Sincerely,Mary Ann F*