Rempel's Landscape Service

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received the payment they say they have sent.  His letter is dated 7/10.  Today is the 16th.  I will notify you if I do receive payment within the next few days.  I could not respond to your e-mail sooner - our computer was out of commission.  Just got it back today.  I appreciate your help.
Regards,
[redacted]

[redacted], We received your assembled kit of sheet music on July 17th, 2017 and sent a check to you for $102.77 an July 21th, 2017 to your address [redacted], [redacted], NY [redacted]. We are sorry that you did not receive the check and have put a stop payment on that check as of...

10/6/16. We have reissued a check for the same amount of $102.77 and are sending it to the same address listed above. Your original deposit of $54.79 has been refunded to your credit card ending in [redacted] which is originally where it came from. Please be aware that our phones never show as busy when they are called. If we are speaking to another assembler on the line then your call is directed to our voicemail service. We have a large amount of phone calls at our service center dally and we respond to each and every volcemail message we receive. we have no record of you leaving any voicemail messages. We respond to our emails daily and we have checked our database and email and show no records of you emailing us. Artisan Miniatures

Complaint ID [redacted],We received your completed kit of Home and Garden signs (TIN1170) in the mall on November6th, 2014. Your kit was inspected and approved for payment. A check for $55.00 which Included the$5.00 postage reimbursement for returning the completed kit to US on November 21st, 2014. We aresorry that you did not receive the check and we have reissued the check of $55.00 and have mailed it tothe address we have on file for you on April 29th, 2015.If you have questions, reel free to telephone at ###-###-#### or e-mail us at [redacted]@tinydetails.com.Sincerely,Mary Ann F[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear belowUpon review of the buisness Tiny Details they only partially resolved my complaint. I had requested payment for the kit I assembled as well as the $55 refund start up fee. They sent a check for only half of that. They sent $55 for the assembly of the Home and Garden signs kit and $5 for shipping. I am requesting again that the $55 start up fee be refunded to me.
Regards,
[redacted]

First and foremost Mr. [redacted] your complaint that our company phone number is not in service is false. The phone number ###-###-#### is in service and is posted on our website [redacted].com under the contact us link. If that number is called an assembler services coordinator will answer the...

phone or you will be directed to a voicemail if the line is busy. Secondly you know full well what was wrong with your sheet music sets, because when they were sent back to you on 2 separate occasions you were sent an evaluation stating what was wrong with them. This is what your evaluations stated "Please take a look through your sheet music sets, some have white edgings along the bottom front that should not be there, other have been cut out crookedly. This can be seen by looking at one of your sheet music sets that is stapled to the top of your evaluation. Please correct those issues and return for payment." It is obviously stated what was wrong, you did nothing to resolve this situation but sent the sheet music sets back in a second time without correcting them. We do not pay people for unsatisfactory work. Many assemblers that work with us do complete our sheet music sets with no issues. If you look at your credit card statement you will notice you were given a partial refund of $25.00. You know as we have on record from your signed sample form and payment request form that you only receive a 100% refund for a properly completed kit. We consider this issue resolved.

Our website [redacted].com
specifically says underneath the tab marked "How It Works" this statement word for word "Deposit Refunds We are interested in finding people that are serious about creating miniature products for us. In order to offer this opportunity to everyone, we have to be...

sure that our costs will be covered if someone does not complete the product for us. You must complete a full set of satisfactory items in orderto get a full deposit refund when you decide to stop. However,if you decide to quit without completing the kit, we will refund half of your deposit just for returning whatever materials you have left in the kit. The half refund is the same whether the kit is returned completely used up or completely
untouched. Sometimes people decide after looking
at the kit that it is not for them. Go ahead and try it anyway. If you decide that you do not wish to make these products, you can still return what you have not used of the kit and you will receive 1/2 of your deposit back. We deduct 1/2 for restocking, packing,and clerical expenses. The refund is the same if you use all of the materials or if you return the kit in untouched condition. You may as well give it a try! If you wish to take advantage of the refund offer, there are instructions in each kit for returning it." The payment form included with each of our kits also displays the 50% refund option for those
who choose not to complete the kit. Our website explains that these are 1/12th scale miniatures that are accessories for dollhouses and has a description for each kit that is available for assembly, there is no misrepresentation of
our products on our site. We received your email and promptly
gave you the 50% refund that you were entitled to without ever receiving the kit back from you in the mail. We feel we have been more than fair and consider this matter closed. Ethel M., Assembler Services Artisan Miniatures

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,[redacted]
I received only half the payment I had requested. I was paid $50 for the assembly of the home and garden signs. And $5 for the shipping. However I did not receive the $55 startup fee that I requested. I had requested that $55 startup fee to be included since I no longer want to assemble kits for your company. It is supposed to be reimbursed to me. I would appreciate if you would send me the $55 reimbursement startup fee.

You ordered our Miniature Spiral Notebook kit on January 13th, 2016 with a money order. You then called us on February 1st,  and requested to exchange your kit because you were having difficulty completing it. We promptly sent you the Miniature Christmas Balls Box kit that you asked for in...

exchange for free, the normal fee for an exchange is $27.50. You then mailed us the kit back on three different occasions March 29th, 2016, April 14th, 2016 and April 28th 2016. Your kit was reviewed on all three occasions and showed that you had made the kit incorrectly. You requested payment of your work on all three occasions, you did not request a refund of any sort. We have not heard from you since April 28th, 2016. It is company policy that we give 50% refunds if you return to us your kit with refund request form within 60 days after you received it in the mail from us which was February 16th 2016. This date of delivery to you can be verified by the tracking number provided here: [redacted]. We send all our kits by signature confirmation which if you check this tracking through the United States Postal Service website you will see that you signed for your kit delivery on that date. The last time you sent your kit back to us for evaluation and payment of completion was April 28th, 2016 which was 71 days after you received the kit from us. You were already 11 days past the refund limit at that point in time. You knew of our refund policy because you signed the sample form that states that policy and sent it with your sample Christmas Ball Box which we received on February 23rd, 2016. We are more than willing to copy your sample form that we have on file and provide it to the Revdex.com for verification. We feel that because you are past the 60 day refund policy that you were aware of, we gave you an exchange of kits free of charge and that we have no record of you requesting a refund before the 60 refund  limit that you are  not entitled to the  50% refund. Nancy F., Assembler Services Artisan Miniatures

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I apologize that I accused Artisan Miniatures of scamming me. Unfortunately the check apparently got lost in the mail, and I had no way of knowing that. I do wish that someone had returned my calls when I left voicemail messages, and responded to my emails. But they did refund me my original purchase price, and hopefully I will receive the payment check, so I am satisfied.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  And I was given until Nov. 22 2015 to turn in my cards. And the credit card that was used to purchase deposit is not a working credit card anymore so please send me check if possible. Thank you.
Regards,
[redacted]