REMSA

I’m insulted by the response of ambulances people who came to our home this evening 11-10-19 Silverridge apartments! I was polite greeted them at the drive walked them in stood back out if there way while they went in to see my friend who has been puking since 2am last nite a lot but his Symptoms ever time at least ever hour or less were “oh I’m okay”then in 10 to 15 minutes he’s back in there dry heaving etc! He does not do any drugs nor drink he’s never missed a day of work in 22 years no joke never sick I’ve lived with him 25+ years he’s never ever ask me to call an ambulance or go to the e.r.once back pain that is it ! But he had me call an ambulance tonight ! The gentle man who came in from Remsa almost instantly informs him he’s not gonna do anything for him and he really should get someone to take him to the emergency care mind you it’s 8.30 pm they close at 9.00pm . He says well can’t you call a cab? Exscuse me ? I called the hot line with his symptoms they told me to call an ambulance he’s embarrassed an shy an probably should speak up he will to me but shut down in front of strangers! But he did tell them more than once he wanted to go to-the hospital he wasn’t feeling well an the man told him again well can’t you get a ride or call a cab? So I finally said something Then the man proceeded to insult me by leaning in towards My friend an whispers you don’t really want to go in the ambulance do you ? I should have gone off but instead I held my composure an said he asked me to call you he’s fine now but give it a minute he’ll be back in the bathroom heaving again !so they check his blood sugar it wAs a lil high his blood pressure was low and he hadn’t taken his blood pressure pill today? Hmm ? Then he walks out in the hall an try’s to make small talk about my deco an my cat in the mean time the lady working with him is tell my friend we’ll get a ride if it’s possible and if you stArt to get sick or have problems give us a call ! Now I just had shoulder surgery myself so it’s probably not a good thing for me to be driving or I’d taking him I called A couple of friends no luck in the mean time they leave and bam his in there puking his guts out again. Now moaning ! Really call them back they just left ! With that I finally contact a friend in sparks to stop what they were doing an give him a ride to the hospital! She got here an had to wait because he was puking again we got a bag and proceeded to get him to the car! Now he’s on his way! I get it maybe it’s a stomach flu or something but I could tell this wasn’t normal an he’s scared ! He’s had kidney stones before an was scared! The fact of the matter is Why do we have Ambulance to be called only when people are sick and they down talk someone also pretty much tell them they really aren’t going to do anything for them come to our home to help ! I have never complain about this service infact I’ve sent a couple of most excellent service surveys in! So I’m shocked ,disappointed , and kinda discussed with how I personal was treated and how they treated my friend! I just want to say if it turns out he gets admitted an it is something serious (god forbid) I will social media this situation and probably die before I’ll let them come to help us at or home! Good luck to anyone else who mite be having a problem and getting this lack of interest worker! Sorry to complain but it real upset me! Sincerely!

I am insured by [redacted] ([redacted]). On January 1, 2016 I went to an "in-network" emergency room where the doctors required me to use Remsa Care Flight ("RCF") in order to quickly be transported to [redacted], an "in-network" hospital in Reno, for an emergency heart procedure. I was in and out of consciousness when the decision to use RCF was made. I was billed $25,260 for the service but [redacted] indicated that the fair value of the service is $4,637.52. From my perspective, I followed every procedure to make sure I would not have to collectively pay more then my out of pocket limit which is over $5,000.As a next step, I utilized [redacted], Case Single Rate Negotiation (CSN Triage team) to assist in negotiating a reasonable rate with RCF. I received the following response from the CSNR team today: "[redacted], I received an email today from the CSN triage team stating that they spoke to [redacted] at the provider's office and she advised they do not do negotiations of any kind." Given that RCF ([redacted]) is not willing to negotiate a fee with anyone (including CSN triage team), I am forced to take extraordinary actions to protect myself, including this complaint. While I believe the fair value of the claim in fact may be marginally higher than indicated by [redacted], it is not close to the amount billed by RCF (based on other third party published base and mileage rates). To be fair to RCF, I am also filing an appeal with [redacted] to see if there is some room for compromise so that [redacted] can increase amounts payable to RCF. I hope this process is successful, but if not, I am only willing to pay my out of pocket limit which has to be allocated proportionately to all my care givers. Account_Number: [redacted]Desired SettlementI would like for RCF to agree to negotiate with the CSN Triage team (or me) to agree on a reasonable amount. 1) I am filing an appeal with BCBST in order to negotiate a higher amount to Remsa. This process will take time to resolve so will need RCF work with me on waiting for outcome. 2) After I receive the appeal results from BCBST and have written acknowledgement from RCF that such final amount is acceptable, I will then pay in full the appealed amount, including the $4,637.53.Business Response Hello,I appreciate your letter and your concern about your bill. At this time, we have not received any payment of any kind. [redacted] said that the patient has been paid but we have not received payment. We have no notes of receiving a call from anyone trying to renegotiate the bill nor do we have anyone named [redacted] in the office. We do try to work with all of our customers that call us directly. Due to lack of payment, or contact, the account has been sent to collections. I have asked that process be stopped and sent back to us so we are able to service your account correctly. [redacted] is unaware of our costs and the reimbursement they have sent to the patient does not cover our costs of providing the service. I will put a hold on any action on the account for 30 days to allow either the insurance or the patient to contact us. Please call us and speak to [redacted] and she will work with you. Thank you! [redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Hi [redacted] - Thanks for your response. I had not corresponded directly to you as [redacted] said they would negotiate on my behalf. I am trying to take all the right steps as I have never been party to a large claim which should be covered by insurance. I did call your office to make sure that you had proper insurance information since claim was originally denied. Your representative said they would not call the carrier back as the amount was denied due to no coverage. I have spent quite a bit of time to get [redacted] to correct the claim. I think the best course of action is going forward with the appeal and seeing if that lands a larger reimbursement.I have provided your response to blue cross to understand better who they talked with and additionally I will call [redacted] to discuss tomorrow. Thanks again for your response and look forward to resolving.Final Business Response I have personally changed your account for no action for the next 30 days. I have no issue with extending that if we need it for a successful appeal. All my notes are on your account so when you call, [redacted] should be current on what is happening. thank you![redacted]Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)[redacted] was very helpful in working together with me to get this resolved with the carrier. I am now a member of REMSA-CF in the unlikely event I ever need their service again!

On June 9, 2012 I was in an accident that required the use of [redacted] (a branch of REMSA). I was billed for over $4,000 with insurance payment issues because of REMSA's status as a rural provider. Because of this, REMSA could not give me an accurate accounting of what I would owe so that I could make payment arrangements. After 3 different dispute appeals with [redacted] Insurance, they finally made a final payment on July 18, 2012 leaving a balance of $1410.40 as my responsibility. Even though I had been working with REMSA/[redacted] and the insurance company and in constant contact trying to resolve this, they still sent me to collections at [redacted]. After speaking with [redacted] several times, I talked to [redacted] (a supervisor at [redacted]). She said this is fairly common for medical insurance disputes and all she required to remove it from my credit history and the interest penalties is for [redacted] at REMSA/[redacted] to contact her, informing her that the bill should have been paid by the insurance but was now current on accuracy for patient responsibility, and ask to pull back the account so that I could set up payment arrangements through REMSA as I should have been able to in the first place. After many conversations and messages with [redacted], most of which were not returned and I had to call and keep checking up on her, the insurance agent and I had a 3-way phone call with [redacted] during which she promised to have a conversation with [redacted], her manager and get back to me. She was also advised that I was losing my job on October 15th, and was desperate to have my credit in good standing and to make the payment arrangements. Now we are down to the wire, and when I called today, she still hadn't approached [redacted] and didn't even make appropriate notes on the account, referencing a phone call from 3/21 of this year! It is outrageous how out of touch this billing office is with people who can barely make ends meet and are just doing there best to get an accurate bill so that they can pay it without their credit being busted.Product_Or_Service: Ambulance ServicesDesired SettlementI want the $1410.40 balance pulled back from [redacted] Collections immediately to the REMSA billing office and to have a bill of accounting sent to me for tax purposes. I would then like REMSA to allow me to make a direct payment for partial payoff of the amount (I am anticipating being able to pay off up to 1/2 the bill now). I would then like to set up monthly payments for the remainder of the balance. I am asking for the opportunity that should have been given if this was handled correctly.Business Response REMSA has spoken to the patient to address concerns and frustrations with [redacted] claims processing. We have agreed to the terms of the desired settlement.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Was contacted and agreed to pay half the total due and $100/mo payments thereafter in exchange for having the collections immediately removed from my credit score. When I made payment, was told tat the collections would not be removed till the final payment, therefore offering no resolution to the initial problem: REMSA/[redacted] could not give me an actual payment due upon insurance payout, making payment as my responsibility impossible to determine. Despite constantly mediating between REMSA and [redacted], they sent me to collections anyway. Bad business practice with no regard for the impact on responsible patients who can't pay out the better part of $10k while waiting for insurance to fulfill their obligation.Final Business Response We have worked alongside the patient to resolve the transport incurred on June 16, 2012. On March 21, 2013 the account remained delinquent and was assigned to a collection agency. Unfortunately, we are unable to remove the account from collections until the balance is paid in full. We apologize for any inconvenience and would have hoped for a different outcome.Consumer Response This case was NOT RESOLVED and I informed you of that on my last two responses! The vendor refused to work with me at all. In fact, they called after giving you the response that they were working with me, told me that they pulled it back from collections and after I made a payment with supervisor [redacted], they retracted the agreement saying that it would NOT be pulled back from collections after all so I retracted my payment arrangement. Why isn't the Revdex.com following up on this more closely? They even admit in their last posted statement that they are unwilling to cooperate!Business Response Patient contacted 12/11/13 to acknowledge complaint received and the Business Office is working to resolve the matter.Business Response Attempted to contact patient, a voice message was left to return our call as soon as possible. The collection agency will cancel account 12-22682 for $1410.40, when debtor remits $705.20. We agree to accept a minimum of $100.00 monthly installments until paid in full to be received on or before an agreed upon date without fail. If account goes into default for any reason the agreement is null and void and the account will be returned to a collection agency. The offer will expire December 31, 2013.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)REMSA/SEMSA has provided this "offer" before- October 2013. When I accepted it and paid them the $700 amount, they told Revdex.com the case was resolved and when I called, they agreed to take payment but not to fulfill their end of the bargain and pull it off the collection agency. I informed them that I was enduring financial hardship due to layoff and relocation and there was no incentive for me to make such a large payment that would increase that hardship if they weren't going to do right and honor the agreement. They then cancelled the transaction the next day and refunded my money. I then reported that they had not acted in good faith to the Revdex.com. They are now agreeing to a resolution that is no longer financially possible for me three months later. The arrangements I previously made include a cash-out of retirement at a significant penalty at MY expense. I have since allocated funds elsewhere to other immediate bills and relocation expenses, as I lost my job and was forced to relocate cross-country in October (verification of these facts can be submitted). As I am no longer in a position to do this, and they are aware of that per previous phone conversations when I informed them I had a narrow window to make such arrangements, this "offer" is hardly altruistic and is just an attempt to salvage their reputation with the Revdex.com with no intention of righting the wrong committed against a customer nearly half a year after the original complaint is filed. If they wish to do right by me, they will need to adjust the offer to more realistic arrangements for someone who has become unemployed but is still committed to paying debts. I am actually offended that they would be so underhanded as to revisit this after they returned my money under the previous arrangement. Business Response An attempt to contact the patient was made on January 6, 2014 at 8:53am PST. A voice message was left to return our call to discuss reimbursement of services.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I was not aware a voicemail had been left other than the one I received after Christmas and before New Year asking for payment under the original agreement which is no longer possible since it was cancelled by REMSA last October. I will be happy to discuss my limited options via telephone. Would request that the business return my call next Tuesday after the MLK holiday during the hours of 8-5pm EST. I would also request they keep in mind that I am in a different time zone due to having lost my job, and no more evening calls are attempted as I have received in the past. Thank you.Business Response The account has been cancelled from the collection agency today and a payment plan agreement set up with patient for transport on June 16, 2012. Per phone conversation today, the customer is able to make installments of $25.00 on balance of $1410.40 with first payment due by February 28, 2014. Consumer Response Today at 11:17am EST I received a nasty phone call from Manager[redacted] at REMSA. She was abrasive, with raised voice, at times yelling at me and bullying me by saying that our last arrangement doesn't work for me now and repeatedly yelling at me with "what is it you want?" She also tried to collect DOUBLE the amount that my account balance is currently at ($1410) by asking for $2900. When I protested this, she went through more paperwork to find that I was indeed correct. It is clear that no attention is being given to my case and that this Revdex.com process is a half-hearted attempt to REMSA. I have NEVER had a business claim to be in resolution process by angrily calling and berating a client. After I began negotiations with her on payment, she told me that they would not provide me any proof of pulling back my account from collections, but that I could keep calling them to check if it had been pulled back. The last time I spoke with her, she told me it would not be pulled back from collections until I paid it off (essentially, NEVER) which was the whole point of the claim. I assume this is the game they are trying to play again this time. This bill began at over $8,000 beccause it was billed to the insurance improperly TWO years ago. Without any assistance whatsoever, I managed to appeal to the insurance who paid it despite staying in constant contact with the, I appealed to the insurance to pay down to the amount I should originally have been billed for and collections never would have needed to happen. In fact, this would have been paid off by now. The thanks I get for this is to be called and bullied for debt collections, which I was just informed is ILLEGAL. I immediately called your Revdex.com office to report this and I am very disturbed by it. I would like to speak to someone immediately who can help me report what they are doing since they have broken the law. I would also like to request no further phone contact with REMSA so that I won't be harassed by simply seeking a proper resolution. Thank you.Business Response We have met all the conditions of the patient's request. The account has been removed from the collection agency and a payment plan has been set up that works within the patient's financial abilities. This will be our last response to the Revdex.com regarding this dispute.Consumer Response This case was NOT RESOLVED and I informed you of that on my last two responses! The vendor refused to work with me at all. In fact, they called after giving you the response that they were working with me, told me that they pulled it back from collections and after I made a payment with supervisor [redacted], they retracted the agreement saying that it would NOT be pulled back from collections after all so I retracted my payment arrangement. Why isn't the Revdex.com following up on this more closely? They even admit in their last posted statement that they are unwilling to cooperate!Business Response Patient contacted 12/11/13 to acknowledge complaint received and the Business Office is working to resolve the matter.Business Response Attempted to contact patient, a voice message was left to return our call as soon as possible. The collection agency will cancel account 12-22682 for $1410.40, when debtor remits $705.20. We agree to accept a minimum of $100.00 monthly installments until paid in full to be received on or before an agreed upon date without fail. If account goes into default for any reason the agreement is null and void and the account will be returned to a collection agency. The offer will expire December 31, 2013.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)REMSA/SEMSA has provided this "offer" before- October 2013. When I accepted it and paid them the $700 amount, they told Revdex.com the case was resolved and when I called, they agreed to take payment but not to fulfill their end of the bargain and pull it off the collection agency. I informed them that I was enduring financial hardship due to layoff and relocation and there was no incentive for me to make such a large payment that would increase that hardship if they weren't going to do right and honor the agreement. They then cancelled the transaction the next day and refunded my money. I then reported that they had not acted in good faith to the Revdex.com. They are now agreeing to a resolution that is no longer financially possible for me three months later. The arrangements I previously made include a cash-out of retirement at a significant penalty at MY expense. I have since allocated funds elsewhere to other immediate bills and relocation expenses, as I lost my job and was forced to relocate cross-country in October (verification of these facts can be submitted). As I am no longer in a position to do this, and they are aware of that per previous phone conversations when I informed them I had a narrow window to make such arrangements, this "offer" is hardly altruistic and is just an attempt to salvage their reputation with the Revdex.com with no intention of righting the wrong committed against a customer nearly half a year after the original complaint is filed. If they wish to do right by me, they will need to adjust the offer to more realistic arrangements for someone who has become unemployed but is still committed to paying debts. I am actually offended that they would be so underhanded as to revisit this after they returned my money under the previous arrangement. Business Response An attempt to contact the patient was made on January 6, 2014 at 8:53am PST. A voice message was left to return our call to discuss reimbursement of services.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I was not aware a voicemail had been left other than the one I received after Christmas and before New Year asking for payment under the original agreement which is no longer possible since it was cancelled by REMSA last October. I will be happy to discuss my limited options via telephone. Would request that the business return my call next Tuesday after the MLK holiday during the hours of 8-5pm EST. I would also request they keep in mind that I am in a different time zone due to having lost my job, and no more evening calls are attempted as I have received in the past. Thank you.Business Response The account has been cancelled from the collection agency today and a payment plan agreement set up with patient for transport on June 16, 2012. Per phone conversation today, the customer is able to make installments of $25.00 on balance of $1410.40 with first payment due by February 28, 2014. Consumer Response Today at 11:17am EST I received a nasty phone call from Manager [redacted] at REMSA. She was abrasive, with raised voice, at times yelling at me and bullying me by saying that our last arrangement doesn't work for me now and repeatedly yelling at me with "what is it you want?" She also tried to collect DOUBLE the amount that my account balance is currently at ($1410) by asking for $2900. When I protested this, she went through more paperwork to find that I was indeed correct. It is clear that no attention is being given to my case and that this Revdex.com process is a half-hearted attempt to REMSA. I have NEVER had a business claim to be in resolution process by angrily calling and berating a client. After I began negotiations with her on payment, she told me that they would not provide me any proof of pulling back my account from collections, but that I could keep calling them to check if it had been pulled back. The last time I spoke with her, she told me it would not be pulled back from collections until I paid it off (essentially, NEVER) which was the whole point of the claim. I assume this is the game they are trying to play again this time. This bill began at over $8,000 beccause it was billed to the insurance improperly TWO years ago. Without any assistance whatsoever, I managed to appeal to the insurance who paid it despite staying in constant contact with the, I appealed to the insurance to pay down to the amount I should originally have been billed for and collections never would have needed to happen. In fact, this would have been paid off by now. The thanks I get for this is to be called and bullied for debt collections, which I was just informed is ILLEGAL. I immediately called your Revdex.com office to report this and I am very disturbed by it. I would like to speak to someone immediately who can help me report what they are doing since they have broken the law. I would also like to request no further phone contact with REMSA so that I won't be harassed by simply seeking a proper resolution. Thank you.Business Response We have met all the conditions of the patient's request. The account has been removed from the collection agency and a payment plan has been set up that works within the patient's financial abilities. This will be our last response to the Revdex.com regarding this dispute.Consumer Response Requesting that this claim be re-opened again due to breach of agreement by REMSA. [redacted] and I spoke on the phone in January and agreed upon a $25/mo payment plan that with a first payment being scheduled at the END of February. I just received a bill generated on 1/22/2014 for $100/mo payment plan (quadruple what I agreed to) that was due on the FIRST of February! That isn't even adequate mailing time for me to have received this bill. I have a copy to upload as proof for Revdex.com that REMSA is not upholding their end of the agreement. Please open the case so that I may attach it and update the complaint. Thank you.Business Response Corrected invoice has been sent to patient.Consumer Response This case was NOT RESOLVED and I informed you of that on my last two responses! The vendor refused to work with me at all. In fact, they called after giving you the response that they were working with me, told me that they pulled it back from collections and after I made a payment with supervisor Lisa, they retracted the agreement saying that it would NOT be pulled back from collections after all so I retracted my payment arrangement. Why isn't the Revdex.com following up on this more closely? They even admit in their last posted statement that they are unwilling to cooperate!Business Response Patient contacted 12/11/13 to acknowledge complaint received and the Business Office is working to resolve the matter.Business Response Attempted to contact patient, a voice message was left to return our call as soon as possible. The collection agency will cancel account 12-22682 for $1410.40, when debtor remits $705.20. We agree to accept a minimum of $100.00 monthly installments until paid in full to be received on or before an agreed upon date without fail. If account goes into default for any reason the agreement is null and void and the account will be returned to a collection agency. The offer will expire December 31, 2013.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)REMSA/SEMSA has provided this "offer" before- October 2013. When I accepted it and paid them the $700 amount, they told Revdex.com the case was resolved and when I called, they agreed to take payment but not to fulfill their end of the bargain and pull it off the collection agency. I informed them that I was enduring financial hardship due to layoff and relocation and there was no incentive for me to make such a large payment that would increase that hardship if they weren't going to do right and honor the agreement. They then cancelled the transaction the next day and refunded my money. I then reported that they had not acted in good faith to the Revdex.com. They are now agreeing to a resolution that is no longer financially possible for me three months later. The arrangements I previously made include a cash-out of retirement at a significant penalty at MY expense. I have since allocated funds elsewhere to other immediate bills and relocation expenses, as I lost my job and was forced to relocate cross-country in October (verification of these facts can be submitted). As I am no longer in a position to do this, and they are aware of that per previous phone conversations when I informed them I had a narrow window to make such arrangements, this "offer" is hardly altruistic and is just an attempt to salvage their reputation with the Revdex.com with no intention of righting the wrong committed against a customer nearly half a year after the original complaint is filed. If they wish to do right by me, they will need to adjust the offer to more realistic arrangements for someone who has become unemployed but is still committed to paying debts. I am actually offended that they would be so underhanded as to revisit this after they returned my money under the previous arrangement. Business Response An attempt to contact the patient was made on January 6, 2014 at 8:53am PST. A voice message was left to return our call to discuss reimbursement of services.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I was not aware a voicemail had been left other than the one I received after Christmas and before New Year asking for payment under the original agreement which is no longer possible since it was cancelled by REMSA last October. I will be happy to discuss my limited options via telephone. Would request that the business return my call next Tuesday after the MLK holiday during the hours of 8-5pm EST. I would also request they keep in mind that I am in a different time zone due to having lost my job, and no more evening calls are attempted as I have received in the past. Thank you.Business Response The account has been cancelled from the collection agency today and a payment plan agreement set up with patient for transport on June 16, 2012. Per phone conversation today, the customer is able to make installments of $25.00 on balance of $1410.40 with first payment due by February 28, 2014. Consumer Response Today at 11:17am EST I received a nasty phone call from Manager Lisa d'Cote at REMSA. She was abrasive, with raised voice, at times yelling at me and bullying me by saying that our last arrangement doesn't work for me now and repeatedly yelling at me with "what is it you want?" She also tried to collect DOUBLE the amount that my account balance is currently at ($1410) by asking for $2900. When I protested this, she went through more paperwork to find that I was indeed correct. It is clear that no attention is being given to my case and that this Revdex.com process is a half-hearted attempt to REMSA. I have NEVER had a business claim to be in resolution process by angrily calling and berating a client. After I began negotiations with her on payment, she told me that they would not provide me any proof of pulling back my account from collections, but that I could keep calling them to check if it had been pulled back. The last time I spoke with her, she told me it would not be pulled back from collections until I paid it off (essentially, NEVER) which was the whole point of the claim. I assume this is the game they are trying to play again this time. This bill began at over $8,000 beccause it was billed to the insurance improperly TWO years ago. Without any assistance whatsoever, I managed to appeal to the insurance who paid it despite staying in constant contact with the, I appealed to the insurance to pay down to the amount I should originally have been billed for and collections never would have needed to happen. In fact, this would have been paid off by now. The thanks I get for this is to be called and bullied for debt collections, which I was just informed is ILLEGAL. I immediately called your Revdex.com office to report this and I am very disturbed by it. I would like to speak to someone immediately who can help me report what they are doing since they have broken the law. I would also like to request no further phone contact with REMSA so that I won't be harassed by simply seeking a proper resolution. Thank you.Business Response We have met all the conditions of the patient's request. The account has been removed from the collection agency and a payment plan has been set up that works within the patient's financial abilities. This will be our last response to the Revdex.com regarding this dispute.Consumer Response Requesting that this claim be re-opened again due to breach of agreement by REMSA. Lisa Cote and I spoke on the phone in January and agreed upon a $25/mo payment plan that with a first payment being scheduled at the END of February. I just received a bill generated on 1/22/2014 for $100/mo payment plan (quadruple what I agreed to) that was due on the FIRST of February! That isn't even adequate mailing time for me to have received this bill. I have a copy to upload as proof for Revdex.com that REMSA is not upholding their end of the agreement. Please open the case so that I may attach it and update the complaint. Thank you.Business Response Corrected invoice has been sent to patient.Consumer Response Requesting that this case please be reopened. After the last update, I finally received a bill last week (Monday, March 17). It was dated 2/24/2014 and demanded payment by 03/06/2014 which had already passed while it was still in the mail! USPS Business Mail takes 7-14 business days, particularly across country since I am now located in North Carolina and they are in Nevada. I promptly called and was transferred to a woman named [redacted], left a voicemail which went unreturned. Today I called and left another. After no call back for an hour, I called and asked for someone in general billing after explaining that this was the second time in the past two months that [redacted] has not returned my call. I was transferred to a woman named Claire. I explained the issue with the inappropriate dating on the statement, and that I wished to make a payment over the phone. She said "ok, thank you" and hung up on me! There was no aggressiveness in my voice and certainly no reason to be hung up on without an explanation when I was simply trying to make payment. I called back a third time and the operator gave me to Lisa Cote', who was liaison during the different stages of this very complaint. She informed me that they won't take a payment over the phone (even though she personally had taken one from me for over $700 in October!). She also told me that I was hung up on because they aren't allowed to talk to me per my previous complaint asking for everything in writing. So, my question to all this is, how in the world am I supposed to honor my agreement if no one will even take my money? It is clear that the women of this office are trying to harass me instead of doing the right thing and honoring the agreement set forth in the arrangement documented by Revdex.com. They won't fix errors with the billing and they won't take a payment. I have been trying to get this fixed for almost three years. It is clear that this office is bullying me, and wasting my time, especially since they know I am in a personally vulnerable state thanks to losing my job and moving back east to be with family, one of whom is a wounded warrior. Shame on them!!! I request that my complaint be delivered up the chain of the command of the organization since the present management has demonstrated deplorable customer service and intentional ineptitude. I really just want things set right and I don't think it's too much to ask. Thank you.

I was transported to the hospital on 4/27/2015 by Remsa. I am a Veteran and am also covered by [redacted] through my spousal benefits. Remsa is trying to charge me $152.35 the amount unpaid by [redacted]. I am covered 100% for ambulance service. This is the third time in 5 years I have had to take an ambulance. Never before have I been billed one cent. Who ever did the billing obviously billed the wrong place. I am not responsible for their error.Desired SettlementFor Remsa to take responsibility for their error! An apologizy would be nice. The woman I spoke to easd rude!!!Business Response REMSA is sorry for any inconvenience this has caused. We wait up to a year for Veterans payments and had billed them initially and have not heard back. When we receive payment, your copay and deductible will be covered. You should not receive another bill. A supervisor or manager is always available to accept your call if you have issues with our billing. We strive to be accurate and courteous for all customers and apologize that we missed that on your account. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Thank you. I do understand not all things work right all the time.Apology accepted.

I am an overweight 49 yr old woman who's husband and best friend called 911 because I was unresponsive lying in bed in my 2nd floor apart. the Remsa Guys wanted me to wake up and walk down stairs they got rude and abusive when I could not and the had to carry me down IE DO THERE JOB!The way they treated me shows a horrendous lack of training in migraines, possible strokes, and seizures. I was in sever Pain no feelings in my arms unable to speak and extreme sensitivity to lightI was not responsive when they pick me up what makes anyone think being put on a gurney will make them suddenly responsive the paramedic named [redacted] grabbed my wrist hard yanked it away from my eyes leaving me exposed to the over head light directly in my eyes and and threatened me with restrains and more physical violence if I did not talk to himthen instead of transferring me to the gurney he grabbed the sheet and rolled me off on to my face at the hospital accusing me of being a druggie and faking did not give any information to the DR.just said good luck with that one my husband was in a panic they did nothing to help him calm down or offer him to ride with meDesired SettlementI would like to see a written apologize and better trainingBusiness Response Hello,Despite a thorough search we are unable to find any information on a patient with this name. Please provide us with a complete name, and date of service and we will be happy to continue the search and provide a response. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)there is no reason why they would NOT have my information my Husband and Best friend were there GIVING IT TO THE EMT's date of service 12/22/2015Name [redacted] Final Business Response REMSA apologizes for a slow response to this issue. We understand the phone messages were left prior to this complaint. Our Administrative supervisor has spoken to [redacted] reviewed her complaint. [redacted] believes she knew what was wrong with her and should not have been subjected to questions about the condition. The medics have no choice in asking the questions since it is their protocol. We have spoken to our crew and reviewed the case with them. We do not know what fire department members attended before the ambulance arrived. We would like to apologize for any pain or inconvenience that [redacted] suffered during our ambulance transport.

Called 911 for medication reaction was not even monitored on route to [redacted] they were working on previous patients chart. Was way overcharged Was way overcharged for not being attended to they were more into previous patients chart and each other talking then my diziness and bleedingDesired SettlementBill reduced they billed my insurence enougjBusiness Response Hello,I reviewed your transport records and insurance has paid on this account and you are paying the balance that your insurance did not pay. You have been paying since March so I am unclear why you are requesting a discount 7 months after the transport. We provide you services and have billed according to the guidelines that we have. Our fees are regulated by Washoe County Health District. I do not see the need for a discount. If you would like to pay in one payment the balance that you owe, I will give you a 10% discount of your remaining balance. We offer that to every patient who pays in full the balance. thank you![redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Cuz number one I was ignored on the ambulance the caretakers were busy doing paperwork and went even looking at me as I laid there bleeding and dizzy a were more concerned with the people that they were taking care of before me I felt like the customer service was crappy and I could have driven myself to the hospital for what was done for me there I believed you overcharged me for Services and yes insurance did pay but I do not think it's worth a $1,200 bill for nothing being done to me except for a pulse ox and being ignored and stuck in the lobby of stay [redacted] in a wheelchair when I was having physical problems and even the doctor said that when he saw me I wasn't blowing smoke I don't believe it's worth that moneyFinal Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)The hospital I have already dealt with but I am telling you your paramedic stuff there in the ambulance charting on a previous patient when I kept telling them I was dizzy and bleeding out my mouth and they did nothing I had to literally get on the gurney myself because I would have fainted even the doctor that saw me later was surprised I was treated so bad in the ambulance you guys need to Bone up on your assessment skills because I could have died and being a first ambulance ride it was not a positive experience the only thing they had on me was a pulse ox which was stupid they should have had me on a monitor because I almost went into anaphylactic shock not the smartest thing that's what I believe I've been overcharged but whatever you'll get your 25 bucks a month until the second coming of [redacted]tFinal Business Response I appreciate your concerns. We are not responsible for the hospital and their actions. I am willing to offer you a 10% discount on your account. You did receive treatment and a transport and those are our fees to cover the cost of the transport. [redacted]

I was taken by ambulance on 8/24/13 to [redacted] hospital after having a seizure. Remsa filed a claim with the wrong insurance company. They say they sent a bill to a very old address which was returned and called a very old phone number which they were unable to contact anyone. So they sent my bill to collections who was easily able to find me and set up payment arrangements and thats when I realized that I was being charged for the whole bill and not just a copay. So I sent the correct insurance info for them to try and file a claim with my insurance at the time but due to timely filing they were unable to. I spoke to a customer service lady at Remsa and she told me that its my fault that they were unable to collect from the insurance company and that it was my responsibility to give them the correct information. I couldn't at the time due to my condition. She said that they get the info from the hospital. Which they failed to due because the hospital was able to bill my insurance company for the services that were performed on the same day. She further went on to comment on my previous bills being sent to collections as well and that they only spend so much time on trying to collect. I think they did not spend the time due to my previous inability to pay the co pay fees. I feel that Remsa takes advantage of people in poor situations and in this case I have always had insurance and been employed by the same employer for 8 years which they have had to transport me from my job to [redacted] on atleast 3 occasions.They didn't even make an effort to try and contact me. I believe due to their failure to do their part I should only be responsible for my copay fee of $250.Product_Or_Service: ambulance billAccount_Number: [redacted]Desired SettlementI should only have to pay the copay amount of $250Business Response We did attempt to call the patient twice in December but the phone number was not taking messages nor was it answered. We did have the insurance incorrect but had conflicting information when talking to Saints. I agree to accept the co-payment as payment for the trip.

I have been making payments on a care flight bill, and am told that it went to collections because I never called and made payment arrangements. No one called and told me I had to... Yet I have been making payments. And they acknowledge that I have paid.So why is it going into collections? And now they have tacked on interest!I'm being penalized for paying in payments because I don't have $1,398.00 to pay in one shot.Product_Or_Service: Care FlightOrder_Number: Run [redacted]Desired SettlementTake it out of collections and make an agreement with me and remove the interest.Business Response The day of the Care Flight was September 24, 2013. Medicare reimbursed REMSA on December 12, 2013. The patient received our full cycle of notices before going to collection. We have no notes of any calls to set up payments from day of incident until the account had gone to collections. We believe that the patient had enough time to call and arrange payments directly with REMSA before the account was sent to collections. A 10 day demand letter was sent notifying the patient of the collection pending.

I'm in a financial hardship, REMSA refuses to accept payments that I can afford. I want to resolve the matter, Without being sent to collections. I've sent REMSA detail financial information trying to work with their billing office as I tried to get some coverage to help me pay recent medical bills. They refuse to be reasonable or respond to anything other than phone calls.Service occurred in February and my medicade application and appeal went into May. I have email communication with the state showing this. Remsa ambulance services I am writing you to request an itemized copy of my bill.I have contacted you numerous times in regards to my bill with REMSA ambulance services. [redacted]I even had my father talk to you to find a reasonable resolution that doesn't cause hardship in my current financial situation. I have received 48 hour notices of action from my apartment manager and notices from my utilities and various late warning as I try to juggle my resources and pay bills during this time.I have included an itemized copy of my monthly expenses at this point, this will show that I've have a monthly salary of about $1900 dollars and there is not money to spare that wouldn't cause hardship for me. There is no way I can make a minimum $100 or even $75 I need a reasonable solution which will allow me to repay my dept without enduring further hardship. I am still dealing with the health issues that put me in the hospital and new medical bills. I need a reasonable solution on paper. I am more than willing to make payment that I can I cannot guarantee that I can pay a minimum payment of $100 a month or $75 I need you to be reasonable considering this situation I would like to pay my bill off. I am a seasonal [redacted] State employee and am about to furlough for three months as I have told you. Unemployment will be far less than my paychecks. I have explained this to you many times, it seems as if you are not interested in working with me in a way that does not cause me financial hardship.I need an itemized bill, and a written repayment schedule and the expectations of this repayment plan.[redacted]Desired SettlementI would like the bills reduced and too be allowed to make payments I can afford. Without being sent to the poor house REMSA insist on $100 dollar payments and has suggested $75 dollar payment unfortunatly this still incurs hardship in my situation.Business Response We do not have the same name under that account number, please clarify name so I can address the issue correctly. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)[redacted]Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Yes [redacted], I've left my number twice on your answering machine, I would love to resole this please feel free to call me back at the number I left you.Thanks Final Business Response We agreed that REMSA will write the bill off 100%. You will receive a letter by 7/15/2016 reflecting that agreement. A return call will not be made by the quality supervisor but a summary of the call with me on 7/8/16 will be discussed with the supervisor. [redacted]