Remy

Initial Business Response / [redacted] (1000, 5, 2016/10/26) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] We have the replacement glass unit scheduled to be installed with [redacted] tomorrow [redacted] We are very sorry that our lack of communication has allowed this to escalate to this point There was some work going on behind the scenes with our supplier to try and mitigate some of the expenses to our client as our Warranty as well as theirs excludes breakage regardless of the causeThere are just too many things that can cause spontaneous glass breakage that are outside of our control Unfortunately we failed to keep the client in the loop along the path to a resolution I am hopeful that after tomorrow we will have a resolve that works for both parties