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Renaissance Auto Network

4509 Renaissance Pkwy, Warrensville Heights, Ohio, United States, 44128-5701

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Renaissance Auto Network Reviews (%countItem)

I was going to buy a car from Renaissance Auto Network car dealership, it was a 2018 Buick regal, when I got there I took the car for a test drive liked the car decided to buy, I was already approved threw *** before I went there and had explained this to them and was told great come up not a problem but when we sat down to work out the deal the sales person *** tried to get me to go threw other banks for the loan and I told him no he said ok and then told me I had to go to another dealer to sign the paperwork for the car I thought it was strange but said ok and drove to *** when I got there I knew something was up because the salesman *** asked me how much I wanted to pay a month I told him I already knew how much everything was because I was already approved and had my apr, down payment, and 60 month term price he latter came back with a much higher price I told him it wasn't correct he left and came back a couple minutes later and said that the price included a 26500 warranty, I then told him I wasn't buying a warranty for the car because it still had the original factory warranty, he left and came back and told me if I do not buy the warranty they would not sell me the car because they wasnt making any money on it I stood up and walked out the door and called *** at Renaissance Auto Network and asked him what was going on and he told me "they never did that before usually they just make us give them $500 to run your *** application threw them because we are not affiliated with ***, then we sign the car over to them and they sell it to you and give us the rest of the money" I hung up on him at that point and called *** to report both dealerships for fraud. then I look at my credit report and I have 2 hard inquiries threw Renaissance Auto Network , and 2 hard inquiries from *** for the exact same car indicating both places owned the car

Renaissance Auto Network Response • May 11, 2020

stopped in our dealer to buy a Buick Regal. I asked him if it was ok for me to try to get him approved at 5/3 bank. He said ok and gave me his information. He was turned down, so he was planning on using his *** pre approval. I told him we are not a *** approved dealer and that we know another dealer, *** who was signed up with them. He agreed to go there and do the paperwork and stop back at our office to pick the car up.According to *** and *** tried to add an extended warranty to the car. *** was not happy and walked out of their dealership. We ran his credit for 5/3 bank and they may have ran it for *** as he requested.Please call me with any further questions.

Customer Response • May 11, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this ,matter to a close, we would like to know your view on the matter.]

Regards

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Address: 4509 Renaissance Pkwy, Warrensville Heights, Ohio, United States, 44128-5701

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