Renaissance Community Partners, LLC

This is in response to ID#: ***First off, I need to clarify her complaint should be against *** *** ***, as the insurance she references is their insurance, NOT Renaissance Community PartnersWe are a management company and Park Central is our client, but we do not carry
insurance for homeownersThat being said, it has been explained to Ms*** on multiple occasions as well as her insurance agent that the HOA insurance for *** *** *** is not applicable in this situationThe insurance the HOA provides is only for "studs out, excluding the roof"As the issue she has is internal to the home or "studs in" it is something she needs to resolve with her own insuranceThe HOA does not have insurance that covers an issue with her sink. I am sorry, we can not file a claim with the HOA insurance company for this issue.Best Regards;*** ***Renaissance Community Partners

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
MsBishop, thank you for your timely response. Please review the attached section of the HOA insurance documentation. It clearly states that primary coverage on this policy is "wall in" and not "studs out" as you claim in your response. I have highlighted the specific section so it is easier to find on the attached documentation.As the management company and not insurance adjusters we are simply asking that you submit the claim and allow the insurance professionals to decide if the damage in my condo falls withe insurance coverage. I don't feel that it should be up to you to decide if the damage is or is not covered.Plus, the task I am requesting is a quick and easy one that should require very little of your time and would help me a great deal
Regards,
*** ***

Again I must state this complaint should be against [redacted] and not Renaissance Community Partners. We work and take our direction from the Board of Directors. That said, even if the Board of Directors should agree with your interpretation of the insurance policy, the deductible which you the homeowner would be responsible for is $5000.00. I would recommend asking for an in person appeal to speak with the Board of Directors at the next executive meeting, realizing you would be responsible for the deductible. The Board agreeing with you and making a decision to file a claim is the only way a claim would be submitted to the insurance company.I'm sorry for your frustration, but there is nothing I nor anyone at Renaissance can do without the [redacted] Board of Directors authorization.Best Regards;[redacted]

Again I must state this complaint should be against [redacted] and not Renaissance Community Partners. We work and take our direction from the Board of Directors. That said, even if the Board of Directors should agree with your interpretation of the insurance policy, the deductible which you the homeowner would be responsible for is $5000.00. I would recommend asking for an in person appeal to speak with the Board of Directors at the next executive meeting, realizing you would be responsible for the deductible. The Board agreeing with you and making a decision to file a claim is the only way a claim would be submitted to the insurance company.I'm sorry for your frustration, but there is nothing I nor anyone at Renaissance can do without the [redacted] Board of Directors authorization.Best Regards;[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

No Resolution was posted - Please note items attached in a zip file

Revdex.com -

The letter enclosed from the Renaissance Community Partners has several errors, which in turn only serve to validate just how unfair and unethical this situation has been to myself and my husband, the victims in this situation.

A few facts to note:

First, there are no "[redacted]s" rather my last name is [redacted] – home owner) and is different from my husband’s last name, which is [redacted]). Sadly it is clear that this group truly has not even tried to communicate with us or understand us or our specific situation as new homeowners in this neighborhood.

Second, during the closing on the purchase of this property we were not informed of when HOA fees were due. We were not able to pay these until we received correspondence from Renaissance Community Partners. And since we did not actually physically move into the residence and begin receiving mail at this address for nearly a month after we signed papers it was impossible to know what was due, when it was due and to whom payment was to be made. We feel the association made unfair assumptions about our circumstances, which have proven wrong as we never received any communication about this until we actually moved into the [redacted] property.

Third, as stated in all prior communication we were never made aware of any existing fees, fines or issues between the former owners of this property and Renaissance Community Partners. The issues existing with the palm trees were clearly already escalated when we took ownership, something out of our control. By inheriting this situation we have been treated unfairly having this group demand monies before we even moved into the property. Truly a sad way to enter into a new home – no warm welcome – only demands for money that we were not responsible for.

Fourth, we did indeed take care of this issue in a timely manner that was aligned with the above facts and consequently we have every right to feel that we have been treated unfairly. We are simply victims of a cruel and unreasonable response to an existing issue between other parties. Please see the attached photos we sent on multiple occasions via mail and email to the Renaissance Community Partners.

Fifth, as explained in the documentation attached (see previous mail and email attempts to resolve) we like many people are busy professionals and we travel extensively for work. Consequently in moving into a new home and needing some time to adjust and get settled were simply unable to move any more quickly given the lack of prior notice that we had regarding this issue.

Sixth, the deed that this group is claiming serves as evidence does not contain my signature or my husband’s signature. Once again verifying that we had no prior knowledge of this issue or any responsibility for existing issues.

Finally, we have absolutely stated these facts in all of our previous communication. Please see attached.

We strongly believe it was not our fault that the previous owners were not responsible homeowners as we have been. And their default of this issue and the Renaissance Community Partners unreasonable demands, have placed us in an unfair position. We were not involved with this property when the issue arose and we were not afforded the same opportunities that the previous owners were afforded. Rather we feel that this group has acted rashly and unethically. Very simply, we purchased a home in a community where the management company left matters unresolved with a former home owner and we are now speaking out about this injustice and requesting assistance in resolving the matter.

I was just lied to about the process used they this property management company a when I confronted the employee about it I was hung up on. I have lived in a community (and paying hoa dues) for 11 years and helped pay the salary of all the employees during that time I sure wish I was treated kindly and with respect. During the past 11 years I've called twice. Both times I was treated like terrible.

This is in response to  ID#: [redacted]. First off, I need to clarify her complaint should be against [redacted], as the insurance she references is their insurance, NOT Renaissance Community Partners. We are a management company and Park Central is our client, but we do not carry...

insurance for homeowners. That being said, it has been explained to Ms. [redacted] on multiple occasions as well as her insurance agent that the HOA insurance for [redacted]  is not applicable in this situation. The insurance the HOA provides is only for "studs out, excluding the roof". As the issue she has is internal to the home or "studs in" it is something she needs to resolve with her own insurance. The HOA does not have insurance that covers an issue with her sink. I am sorry, we can not file a claim with the HOA insurance company for this issue.Best Regards;[redacted]Renaissance Community Partners

This is the 2nd response to complaint #[redacted]. The attachments show a different story than Ms. [redacted] is telling. As you can see a Disclosure statement was sent to [redacted] on June 10, 2013. On this statement it shows when the next assessment is due with a star beside the date of July 1, 2013. It is also in bold at the bottom of the page that there is a current violation. We disclose this, so the prospective buyer can decide if they are wanting the prior owner to resolve prior to their moving in. This is typically handled between the realtors and the title company. Our job is to disclose the information, and we have done as required by state law.  Further the Title company returned to us with [redacted]'s signature in blue ink a "Disclosure Statement Acknowledgement"  as well as a "Homestead Acknowledgement" again in blue ink, dated 6/26/13 confirming her receipt of the documents she alleges she never received (attached). If Ms. [redacted] did not receive the information, why would she sign several documents stating that she had? We did all that we possibly could to make sure Ms. [redacted] was aware of all of the above. We are sorry that Ms. [redacted] feels she has been treated unfairly, but we did everything possible to remedy the situation before it got to this point. Unfortunately, there is nothing more we can do. The Western Skies Estates board of directors reviewed Ms. [redacted]'s request to waive the fines, her request was denied and all board decisions are final.

Please feel free to contact me with any further questions.

Sincerely,

To Whom it May Concern;

This is in response to complaint #[redacted]. We have attached email communication and photographs. There has been no unfair, unwarranted or unethical business practice for this homeowner; let me explain why.

The homeowner purchased this...

home in the Western Skies Homeowner's association on June 28, 2013. The association has quarterly assessments which was disclosed to them at least three times in the home sale; in their disclosure information they received, and also in the welcome letter that was sent. The quarterly assessment was not paid until August 12. It was due July 1st, and is considered late if not received by July 30th. Every homeowner is responsible to pay their assessments on time per their contract with the association that they agreed to when they purchased the home. A late fee was assessed as their payment was not made on time.

There was an open violation that was disclosed to the title company, this however is inconsequential, as we closed the violation for the prior owner at the time of the sale, and re-opened and sent notice to the [redacted]s. Their first notice was given on June 28th, a second notification was sent July 10, at which time the [redacted]s called and were given an extension to be able to resolve the issue. We were patient and did not assess the [redacted]s a fine for the violation until Sept. 4th which is more than adequate time to resolve the issue.

The attachments sent show our communication with the [redacted]s and pictures dated the 4th of September which show the violation had not been resolved as of that date. It is unfortunate that the [redacted]s feel they have been treated unfairly, but our job is to treat all the homeowners in the association uniformly. The collection and inspection policies are in accordance with the Covenants Conditions and Restrictions (CC&R's) that were provided to the [redacted]s prior to them joining the association.

Please feel free to contact me at ###-###-#### should you have further questions.

Best Regards;

Renaissance Community Partners

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

No solution offered

Once again Renaissance Community Partners, LLC has not offered a reasonable solution.  In fact they have yet to offer us any solution or fair treatment in all of our dealings with this organization.  The documents that this group has submitted are not visible to me.  Also, this document was never brought to my attention in signing for the home.  When signing documents for a new home there are literally hundreds of documents signed and sadly this issue was never brought to our attention.  To make matters worse the communication being shared is that a “board” made a final decision on this issue.  However, we were never given any opportunity to share our case with the “board”.  Nor were we afforded a fair opportunity to address issues prior to having letters sent demanding that we pay fines that were due from the previous owners.  Finally, as stated in all previous communication and as shown in the photos we sent we did in fact address the issues with the palm trees in a timely manner.  The unfair treatment we have received has caused us additional emotional distress which should never have occurred given that we have only lived in this community for a few short months.  If needed we will seek mediation assistance from another agency as we simply cannot pay a fine for the previous owners issues.  It is a matter of principle as we have been diligent, responsible homeowners and we are being treated as if we are delinquent and that is simply not the case.  We are deeply saddened to have purchased a home in a community where the HOA has no care for those that reside within the community.  In our experience the HOA has provided little to no assistance when we needed help, we have only seen them demand funds with no regards for the actual facts of the specific case at hand.

Regards,

This is in response to complaint #[redacted].  A second  appeal has been set up for Ms. [redacted] to come in person to speak with the board at the next Western Skies Board meeting in January 2014.  I do not know what more we can do to help her resolve her issues. We can not control what happens in the sale of a home. We provide the documents with the information and it is the Title agents along with the buyers responsibility to make sure they understand what they are signing. It is unfortunate Ms. [redacted] feels she has received unfair treatment, as that was never our intention. 

Ms. [redacted] will have the opportunity in January to present her situation to the board and we will take direction from them as to what they want to do in regards to this.

Best Regards;

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Ms. Bishop, thank you for your timely response.  Please review the attached section of the HOA insurance documentation.  It clearly states that primary coverage on this policy is "wall in" and not "studs out" as you claim in your response.  I have highlighted the specific section so it is easier to find on the attached documentation.As the management company and not insurance adjusters we are simply asking that you submit the claim and allow the insurance professionals to decide if the damage in my condo falls with-in the insurance coverage.  I don't feel that it should be up to you to decide if the damage is or is not covered.Plus, the task I am requesting is a quick and easy one that should require very little of your time and would help me a great deal.

Regards,