Renaissance Palm Springs Hotel

We are in receipt of your letter Our apologies for the delay in responding to you Please note that our General Manager is [redacted] *** I am attaching a chain of emails showing where we have tried diligently with MrThompson, even though he was not the registered guest Thank you for your time [redacted] | EXECUTIVE ADMIN TO GENERAL MANAGER Renaissance Palm Springs | [redacted] T: ###-###-#### F: ###-###-#### Renaissance HotelsLive Life to Discoverwww.renaissancepalmspringshotels.com|facebook.com/renaissancePalmSprings...⇄ Think GREEN! Before printing out a copy of this email .is it necessary This communication and any attachment to this communication may contain proprietary or confidential information of Remington Hotels, or information that is legally privileged or otherwise exempt from disclosureExcept for personal use by the intended recipient, or as expressly authorized by the sender, any person who receives this information is prohibited from disclosing, copying, distributing, and/or using itIf you have received this communication in error, please immediately delete it and all copies, and promptly notify the senderNothing in this communication is intended to operate as an electronic signature under applicable law

Initial Business Response / [redacted] (1000, 8, 2016/06/09) */ Good day, Mr [redacted] 's room was not entered by any other associate in the hotel according to the electronic lock interrogationThe guest did have a room mate in the room that was not registered in the hotelOnly the guest keys accessed the room during the times of the alleged theftThe information was given to the hotels insurance carrier and they denied the claim due the facts of the lock interrogation after their reviewAs a goodwill gesture since the insurance adjuster denied the claim, the hotel returned some $monies back to the guest to reimburse him for his loss

We are in receipt of your letter.  Our apologies for the delay in responding to you.   Please note that our General Manager is [redacted].   I am attaching a chain of emails showing where we have tried diligently with Mr. Thompson, even though he was not the registered guest.  ...

Thank you for your time.     [redacted] | EXECUTIVE ADMIN TO GENERAL MANAGER               Renaissance Palm Springs | [redacted]                        T: ###-###-#### F: ###-###-####                                                                               Renaissance Hotels. Live Life to Discover. www.renaissancepalmspringshotels.com|facebook.com/renaissancePalmSpringsHotel Think GREEN!  Before printing out a copy of this email….is it necessary This communication and any attachment to this communication may contain proprietary or confidential information of Remington Hotels, or information that is legally privileged or otherwise exempt from disclosure. Except for personal use by the intended recipient, or as expressly authorized by the sender, any person who receives this information is prohibited from disclosing, copying, distributing, and/or using it. If you have received this communication in error, please immediately delete it and all copies, and promptly notify the sender. Nothing in this communication is intended to operate as an electronic signature under applicable law.

Initial Business Response /* (1000, 8, 2016/06/09) */
Good day,
Mr. [redacted]'s room was not entered by any other associate in the hotel according to the electronic lock interrogation. The guest did have a room mate in the room that was not registered in the hotel. Only the guest keys accessed...

the room during the times of the alleged theft. The information was given to the hotels insurance carrier and they denied the claim due the facts of the lock interrogation after their review. As a goodwill gesture since the insurance adjuster denied the claim, the hotel returned some $591.00 monies back to the guest to reimburse him for his loss.