Renegade Water Services

Our water softner was not functioning properly and as a result a large buiof hard water deposits accumulated in our fixtures which caused severe damageWe had to replace our fixturesThis system is slightly over four years old but must have malfunctioned for a long period of times to cause this severe damageI attempted to contact the company's managementI asked the technician to have the supervisor call me , I also sent a letter to Renegade WaterRenegade did send a technician to correct the water softnerI asked the technician to return the next day to retest the hardness, no one followed up.I personally had our water checked and the water was still hard.I had to call the technician and have him walk me through the correctionAs on 4/8/Renegade has not contacted me regarding fixture damages

Excellent service/fair price Roland did a high quality installation and did exactly what he promised on time and on budget Would highly recommend

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Everything this business said was I do have a witness which is my mother *** which he told this too as well as my selfIt kept on saying out of service area dont know when I can come out every single excuse in the bookI had reputable company came out to my resident and told be this system is not workingAs far as him laughing at me yes he did aout my complaintI told him I was going to call Revdex.com on him and he said so what and laughed at meI purchased a new working system which costed me installed I believe renegade water should pay for that cause of not willing to properly fix defective equipment..
*** ***

** *** keeps refering to another reputable company I would like to knowwho this company is in case it has relevance Please fill free to contactme should you have any questions

This equipment was installed 01/22/2013. On 02/08/we returned to test the water and ensure the equipment was working properly. The equipment was operating properly and softening. On 03/22/we visited the Riley home for a service call for this equipment. upon testing
we found the water coming out of the softener to be measuring harder then the water being supplied by the city. upon investigation we found the softener to be energized, plumbed correctly, and what appeared to be fresh salt recently added to the brine tank. Upon further investigation we found the mechanics to be working properly on the system such as correct brine draw created by the venturi vacuum. At this point we preformed standard service call procedures and disassembled the valve head and lubricated all moving parts. We returned again on 04/10/and tested the water again. This time there was a much better reading on the test performed showing that the equipment was operating properly.. It is known in this industry that if you run a large amount of water through a softener without cleaning (regenerating) properly you can get a larger reading then the incoming supplyIf you are not maintaining your equipment correctly this can happen. A few different ways this happens but the most prevalent causes are by unplugging the softener (lack of energizing) or not keeping salt in the brine tankAs Mr Riley states this must have been going on for some time. If this is the case he should have called for service when it was first noted so that he could have avoided these problems. This equipment was working fine at time of installation, at time of first inspection (mechanically) and performing as expected on our last visit.

I understand that [redacted] is upset.  Unfortunately you can not satisfy some people no matter how hard  you try and how hard you try to understand.         Renegade Water offers the lifetime warranty.  Not to be confused with any other warranty. ...

                     I do not understand his claims of overpayment.  At the time he placed an order with us he received a $500.00  discount.  As for his claims that he received a used piece of equipment nothing could be farther from the truth.  He placed the order on 04/26/2014.  On 04/26/2014 I placed an order with the factory, on or about 04/29/2014 I picked up the unit from the factory and installed it on 04/30/2014.                                As for the equipment not working again this just simply is not true.  About 10 days after the installation at the request of [redacted] we we went to his house and tested the water due to the fact that he did not think it was working.  I tested the hot and cold water for hardness.  The cold was soft (zero grains), the hot tested one grain hard.  I made a small adjustment to the capacity.   We have returned several times since then and the water always tested soft hot and cold.                     As for his statement that he is outside our service area that  is completely wrong.  We service the entire [redacted] as well as [redacted] and the city of [redacted].  In regards to his statement that I laughed at him, that is just wrong.  I understand how important every customer is and laughing at a customer is just not an option.

This equipment was installed 01/22/2013.  On 02/08/2013 we returned to test the water and ensure the equipment was working properly.  The equipment was operating properly and softening.  On 03/22/2017 we visited the Riley home for a service call for this equipment.  upon testing...

we found the water coming out of the softener to be measuring harder then the water being supplied by the city.  upon investigation we found the softener to be energized, plumbed correctly, and what appeared to be fresh salt recently added to the brine tank.  Upon further investigation we found the mechanics to be working properly on the system such as correct brine draw created by the venturi vacuum.  At this point we preformed standard service call procedures and disassembled the valve head and lubricated all moving parts.  We returned again on 04/10/2017 and tested the water again.  This time there was a much better reading on the test performed showing that the equipment was operating properly..  It is known in this industry that if you run a large amount of water through a softener without cleaning (regenerating) properly you can get a larger reading then the incoming supply. If you are not maintaining your equipment correctly this can happen.  A few different ways this happens but the most prevalent causes are by unplugging the softener (lack of energizing) or not keeping salt in the brine tank. As Mr Riley states this must have been going on for some time.  If this is the case he should have called for service when it was first noted so that he could have avoided these problems.  This equipment was working fine at time of installation, at time of first inspection (mechanically) and performing as expected on our last visit.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Everything this business said was false I do have a witness which is my mother [redacted] which he told this too as well as my self.. It kept on saying out of service area dont know when I can come out every single excuse in the book.. I had reputable company came out to my resident and told be this system is not working.. As far as him laughing at me yes he did aout my complaint.. I told him I was going to call Revdex.com on him and he said so what and laughed at me.. I purchased a new working system which costed me 1400 installed I believe renegade water should pay for that cause of not willing to properly fix defective equipment.. [redacted]

I understand that [redacted] is upset.  Unfortunately you can not satisfy some people no matter how hard  you try and how hard you try to understand.         Renegade Water offers the lifetime warranty.  Not to be confused with any other warranty. ...

                     I do not understand his claims of overpayment.  At the time he placed an order with us he received a $500.00  discount.  As for his claims that he received a used piece of equipment nothing could be farther from the truth.  He placed the order on 04/26/2014.  On 04/26/2014 I placed an order with the factory, on or about 04/29/2014 I picked up the unit from the factory and installed it on 04/30/2014.                                As for the equipment not working again this just simply is not true.  About 10 days after the installation at the request of [redacted] we we went to his house and tested the water due to the fact that he did not think it was working.  I tested the hot and cold water for hardness.  The cold was soft (zero grains), the hot tested one grain hard.  I made a small adjustment to the capacity.   We have returned several times since then and the water always tested soft hot and cold.                     As for his statement that he is outside our service area that  is completely wrong.  We service the entire [redacted] as well as [redacted] and the city of [redacted].  In regards to his statement that I laughed at him, that is just wrong.  I understand how important every customer is and laughing at a customer is just not an option.

[redacted] keeps refering to another reputable company I would like to knowwho this company is in case it has relevance.  Please fill free to contactme should you have any questions.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Everything this business said was false I do have a witness which is my mother [redacted] which he told this too as well as my self.. It kept on saying out of service area dont know when I can come out every single excuse in the book.. I had reputable company came out to my resident and told be this system is not working.. As far as him laughing at me yes he did aout my complaint.. I told him I was going to call Revdex.com on him and he said so what and laughed at me.. I purchased a new working system which costed me 1400 installed I believe renegade water should pay for that cause of not willing to properly fix defective equipment.. [redacted]

On May 8th of this year Mr. [redacted] (a sales representative of Renegade Water) met with Mr. [redacted] of [redacted].  They discussed water treatment applications and went into contract on said water treatment equipment including a reverse osmosis...

system.

 

On May 13th 2014 I went to Mr. [redacted] address and installed said equipment.  After the installation was complete I inspected all equipment one more time for operation and leaks.  After this inspection I showed Mr. [redacted] the equipment and installation including the  reverse osmosis.  During this time I explained to him maintenance and operation of the equipment.  

    

On May 21st 2014 I received a call from Mr. [redacted] stating that he had a leak under the kitchen sink.  I responded to his home within one hour to inspect this leak.  I found a small leak from the packing nut on the angle stop to his cold water supply.  I informed Mr. [redacted] of the findings and explained to him that the valve is 15years old and that unfortunately these vales are known to leak over time.  I told him I was going to tighten the packing nut in an attempt to resolve the leak as well as trying to appease him due to the fact that he did not want to believe that there was anything wrong with the valve.  Furthermore I told him I would have replaced the valve if I had one but that was outside of our normal work aspect.  I then placed a paper towel under the angle valve and explained to him that this would show a water mark quickly should it (the water leak) return and ask that should that happen to call me immediately so that I may assist him with this.  I received a call from Mr. [redacted] about an hour later stating that he found water marks on the paper towel.  I advised him to turn off the angle valve to stop the leak and that I would return the next day during normal business hours after purchasing a replacement valve.

   

On May 22nd 2014 I returned to Mr. [redacted] home and replaced the cold water angle stop under the kitchen sink.  I told him there was no charge in an attempt to keep a client happy.  At this point he informed me that he wanted Renegade Water to replace his cabinets due to this minor leak.  I advised him that I could not be held responsible for his plumbing components that I did not sale or install for him. At this point he told me it would be a shame for Renegade Water to have bad reviews over something so small "and is that not why you have insurance"?

In conclusion if this had been a major leak as Mr. [redacted] is concluding I am sure that it would have been brought to his and or my attention much quicker then the eight days it took him to report it to us.  This is a very unfortunate situation but I know Renegade Water did go above and beyond its duty to try and make Mr. [redacted] happy

Review: [redacted], Owner of the Renegade Water franchise, was in my home to install a water system on 05/08/14. Included with the water system was a Reverse Osmosis system that was installed at the kitchen sink. I have owned the home for about a month. During this time the house has been vacant other than having a painter and handyman in to do repairs. The kitchen faucet was rarely used.

Before purchasing the home, I had a Home Inspector come to inspect everything, including the plumbing, and received a favorable report.

Yesterday, 05/21/14, MAJOR water was discovered in the cabinet under the sink. I don't know how long the water sat there, but I do know my cabinets are water damaged. Mr. [redacted] did come out yesterday (after I called him) to make the necessary "repairs", but no sooner did he leave than the leak started again. So, I had to turn off the water and call Mr. [redacted] again to report the same leak. He told me he could not come back but that he "might" be able to come back today, 05/22/14.

At 10:00am today, after I called him, he stated he could come this afternoon.

He said he knew it was the shut-off valve. How did he know that's where the leak was? If he knew during the installation process, why didn't he replace it then?

When he arrived he immediately proceeded to replace the water shut-off valve, which he said was at "his own expense". When I questioned why the shut-off valve was suddenly defective, he responded "Well, these things just go bad for no reason".

I'm 66 years old. I have been around plumbing my entire life. I'm not a plumber, but I do know that valves do not "just go bad", especially when a plumber was under the sink installing a Reverse Osmosis" system!

When I mentioned compensation for my water damaged cabinets, he stated he was not responsible for the damage! His words, "Call [redacted]".

Common sense would tell anyone,

1. All plumbing was approved by my Home Inspector

2. There was no leak

3. Mr. [redacted] was under the sink doing plumbing

4. After his work was "completed", he left

5. After he left my home, MAJOR leakage occurred resulting in significant water damaged cabinets

Renegade Water, Mr. [redacted], is completely responsible for my damaged cabinets.Desired Settlement: I want a refund, in the amount necessary, so that my cabinets can be restored/replaced to the condition they were before the water damage.

Business

Response:

On May 8th of this year Mr. [redacted] (a sales representative of Renegade Water) met with Mr. [redacted] of [redacted]. They discussed water treatment applications and went into contract on said water treatment equipment including a reverse osmosis system.

On May 13th 2014 I went to Mr. [redacted] address and installed said equipment. After the installation was complete I inspected all equipment one more time for operation and leaks. After this inspection I showed Mr. [redacted] the equipment and installation including the reverse osmosis. During this time I explained to him maintenance and operation of the equipment.

On May 21st 2014 I received a call from Mr. [redacted] stating that he had a leak under the kitchen sink. I responded to his home within one hour to inspect this leak. I found a small leak from the packing nut on the angle stop to his cold water supply. I informed Mr. [redacted] of the findings and explained to him that the valve is 15years old and that unfortunately these vales are known to leak over time. I told him I was going to tighten the packing nut in an attempt to resolve the leak as well as trying to appease him due to the fact that he did not want to believe that there was anything wrong with the valve. Furthermore I told him I would have replaced the valve if I had one but that was outside of our normal work aspect. I then placed a paper towel under the angle valve and explained to him that this would show a water mark quickly should it (the water leak) return and ask that should that happen to call me immediately so that I may assist him with this. I received a call from Mr. [redacted] about an hour later stating that he found water marks on the paper towel. I advised him to turn off the angle valve to stop the leak and that I would return the next day during normal business hours after purchasing a replacement valve.

On May 22nd 2014 I returned to Mr. [redacted] home and replaced the cold water angle stop under the kitchen sink. I told him there was no charge in an attempt to keep a client happy. At this point he informed me that he wanted Renegade Water to replace his cabinets due to this minor leak. I advised him that I could not be held responsible for his plumbing components that I did not sale or install for him. At this point he told me it would be a shame for Renegade Water to have bad reviews over something so small "and is that not why you have insurance"?

In conclusion if this had been a major leak as Mr. [redacted] is concluding I am sure that it would have been brought to his and or my attention much quicker then the eight days it took him to report it to us. This is a very unfortunate situation but I know Renegade Water did go above and beyond its duty to try and make Mr. [redacted] happy

I have done business with Renegade since 2012 and have a water softening system and an RO system. I have had few problems with these systems, but when I did they were prompt and very fair in their fees. Technicians are knowledgeable and polite as well.

Renegade Water Services provides prompt and efficient service. I received a call to inform me that my yearly service was due. Also, it is comfortable to have the same service person several years in a row, although I am sure that all service people are competent. The owner is accommodating and accessible. I am very pleased with the service .

Review: We purchased the 5 stage water system from [redacted] with Renegade water.. We were told Lifetime Warranty.. We called the manufacturer and was told 10 year warranty on tank and 5 year warranty on valves. there is no such thing as a lifetime warratnty. He over charged us around 600 dollars.. And sold us a oudated unit when it should have been new.. Thats what were told my another reputable company.. And the system was not working so we had to buy another one with another company due to the fact That [redacted] said we are too far away from his local area.. Even though he came out here and install it.. In my opinion he never should have sold us the unit since we were outsdie of his so called service area. I questioned him and all he did was laugh at us.. What a joke warranty and what a joke for a company this guy should be out of business.Desired Settlement: full refund in the amount of $2295.00

Business

Response:

I understand that [redacted] is upset. Unfortunately you can not satisfy some people no matter how hard you try and how hard you try to understand. Renegade Water offers the lifetime warranty. Not to be confused with any other warranty. I do not understand his claims of overpayment. At the time he placed an order with us he received a $500.00 discount. As for his claims that he received a used piece of equipment nothing could be farther from the truth. He placed the order on 04/26/2014. On 04/26/2014 I placed an order with the factory, on or about 04/29/2014 I picked up the unit from the factory and installed it on 04/30/2014. As for the equipment not working again this just simply is not true. About 10 days after the installation at the request of [redacted] we we went to his house and tested the water due to the fact that he did not think it was working. I tested the hot and cold water for hardness. The cold was soft (zero grains), the hot tested one grain hard. I made a small adjustment to the capacity. We have returned several times since then and the water always tested soft hot and cold. As for his statement that he is outside our service area that is completely wrong. We service the entire [redacted] as well as [redacted] and the city of [redacted]. In regards to his statement that I laughed at him, that is just wrong. I understand how important every customer is and laughing at a customer is just not an option.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Everything this business said was false I do have a witness which is my mother [redacted] which he told this too as well as my self.. It kept on saying out of service area dont know when I can come out every single excuse in the book.. I had reputable company came out to my resident and told be this system is not working.. As far as him laughing at me yes he did aout my complaint.. I told him I was going to call Revdex.com on him and he said so what and laughed at me.. I purchased a new working system which costed me 1400 installed I believe renegade water should pay for that cause of not willing to properly fix defective equipment..

Business

Response:

[redacted] keeps refering to another reputable company I would like to knowwho this company is in case it has relevance. Please fill free to contactme should you have any questions.

Excellent service/fair price. Roland did a high quality installation and did exactly what he promised on time and on budget. Would highly recommend.

We have used Renegade for 6 years now, have used RO water for 26 years, and prior vendor in this upscale age restricted community had faulty connections and higher prices so you only use them. Ten people I know switched to Renegade and those still here still use Roland and his crew because they are RELIABLE, HONEST, CLEAN, and take care of any rare emergencies ASAP. After 40 years in law and accounting we were upset to find that a person put a bad review on for an absurd reason.

There are many great reviews for this firm in my community and I was the first and I would have heard if that changed.

I HAVE A FAMILY MEMBER WITH A GRAVE ILLNESS THAT REQUIRES THE BEST WATER, WHICH OFTEN GETS BAD OUT HERE DUE TO ALL THE CONSTRUCTION, COULD NOT FIND A BETTER FIRM

5 STAR OWNER AND EMPLOYEES