Renegade

[redacted] called our Corporate office on Friday, April 1, , requesting her membership be cancelled and her annual Maintenance fee be refundedUnfortunately, [redacted] was screaming on the phone when our Administrative Director attempted to review the cancellation process and explain that Enhancement fees are based on her join date, not her cancel date and are not refundableIt was difficult to communicate to [redacted] so we suggested she review the agreement she has with us for exact details on how to cancelThe statement she made that we did not give her an address to send the notice to is falseWe did provide the address and also offered her a copy of her agreement if she no longer had one, where it is clearly spelled outCancellation requests must be submitted to our Corporate office at [redacted] via Certified Mail (to insure delivery)We do not accept cancellations over the phone [redacted] has been instructed to send in her cancellation letter via certified mailAs of today, April 4th, we have not received her noticeOnce received, her payments will stop, after daysWe use an outside billing company to process our dues and these are requirements they have set, which we must adhere to

Complaint: [redacted] I am rejecting this response because: The business was dishonest when they claimed they attempted to contact me however they did not leave a message or inform me of any billing discrepancies I did not receive a refund and I will never do business with this establishment again Sincerely, [redacted] ***

James signed a year obligation Our contract states that after the minimum term our contracts go on a month to month basis until a certified letter to cancel is received days prior to the next bill date All accounts must be in good standing with no balance due to be eligible for cancellation James owes for the month of May We have not received a certified letter to cancel this account We would like to help get this account closed for him In order to cancel the balance of $must be paid Please send certified letter to cancel to: [redacted]

Administrative staff reached out to this member to explain that we do have a medical freeze as well as a clause for cancellation due to medical issuesIn our attempt to contact the member we were prepared to explain that all we needed was medical documentation to approve this cancellationThe client did not return the callWe would like to help this member but we need her to contact the corporate office at ###-###-#### and provide medical documentation so that we can move forward with this cancellation

Complaint: [redacted] I am rejecting this response because: I have not been contacted by the business I have left my new contact information in the email as well as voicemail to them but have not received a response My Cell phone number to reach me on is ###-###-#### and I can be contacted on that number anytime Sincerely, [redacted]

Please see attached copy of membership agreement. This member signed herself up online and selected the month obligation (see section#3)Please also note that section #does state our cancellation policy says that certified mail is required to cancelAt the time of sign up the
member acknowledged this contract. She also came into the facility on 3/5/signed her online join form (see attached ). She is not eligible to cancel her contract until her 24th payment is collected which would be March of 2019. As a courtesy we do extend a buyout option for our members to relieve them of their contractual obligationsThis is 50% of the remaining dues plus any club enhancement fees that would occur in this time frame. A buy out quote is available any time so long as she has at least months remaining on her contractThis information was explained to the member and the she was not happy and hung up on our representative

Complaint: ***
I am rejecting this response because *** had three prior opportunities to let me know that they expect a written notice days prior They purposely have their employees remain vague on the contract terms When I called twice and stopped by in person once I was told when my contract would EXPIRE!! Not once did they state that I would be billed again in September *** wants the extra income that comes with their day notice It allows them one to two months extra income while providing services They are a total rip off!!
Sincerely,
*** ***

The letter was received in the office with a certified post mark for 11/17/16. As per the legally binding contract monthly eft payments began on 2/1/and it states it and will continue for months. The contract states that, I understand this agreement cannot be
cancelled for a minimum of months from the eft start date (2/1/2017). payments would make the final committed billing date 1/1/2017. We left a message with no return call to explain this when the letter was received in November. This account has been cancelled and no further billings will occur. A copy of your contract has been sent to the address written on your contract

See attached copy of LEGALLY BINDING contract. (Member stated that they signed a one year contract) This contract is a 24 month minimum obligation. See section #2 that states the agreement cannot be cancelled for a minimum of 24 months from the from the first EFT bill date (8/1/13). The contract...

states that after this time I understand the agreement becomes a monthly contract cancelable ONLY by written request by certified mail received 30 days prior to the next bill date. The contract does state that verbal, faxed or telephone cancellations are not valid. The contract was signed by the member and a copy was given. The buyers has 3 business days to decide if at that point they do not agree with the contract to rescind. From that point it is a legally binding contract. Certified mail is the only way cancellations are accepted. This is clearly spelled out in section # 2 of attached contract. The account remains active. No certified letter on file. If member wishes to discontinue then please send a certified letter to: [redacted]

Administrative staff reached out to this member to explain that we do have a medical freeze as well as a clause for cancellation due to medical issues. In our attempt to contact the member we were prepared to explain that all we needed was medical documentation to approve this cancellation. The...

client did not return the call. We would like to help this member but we need her to contact the corporate office at ###-###-#### and provide medical documentation so that we can move forward with this cancellation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although there was no resolution what so ever and I will be forced to pay for something I can not afford currently and can't even use for a long period of time due to a recent injury. Needless to say I will never use this money hungry gym ever again and will be making sure my family and friends no longer use this money hungry place. 
Sincerely,
[redacted]

A message was left previously with no return call. Our business office is open 9 hours a day Monday through Friday. The previous response said to call that you are available *any time. It is 11:56 am and our office just left another message for you. We would like to help you please call us back.

Complaint: [redacted]
I am rejecting this response because: The business was dishonest when they claimed they attempted to contact me however they did not leave a message or inform me of any billing discrepancies.  I did not receive a refund and I will never do business with this establishment again.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have not been contacted by the business I have left my new contact information in the email as well as voicemail to them but have not received a response.  My Cell phone number to reach me on is ###-###-#### and I can be contacted on that number anytime.
Sincerely,
[redacted]

[redacted] called our Corporate office on Friday, April 1, 2016 , requesting her membership be cancelled and her annual Maintenance fee be refunded. Unfortunately, [redacted] was screaming on the phone when our Administrative Director attempted to review the cancellation process and explain...

that Enhancement fees are based on her join date, not her cancel date and are not refundable. It was difficult to communicate to [redacted] so we suggested she review the agreement she has with us for exact details on how to cancel. The statement she made that we did not give her an address to send the notice to is false. We did provide the address and also offered her a copy of her agreement if she no longer had one, where it is clearly spelled out. Cancellation requests must be submitted to our Corporate office at [redacted] via Certified Mail (to insure delivery). We do not accept cancellations over the phone. [redacted] has been instructed to send in her cancellation letter via certified mail. As of today, April 4th, 2016 we have not received her notice. Once received, her payments will stop, after 30 days. We use an outside billing company to process our dues and these are requirements they have set, which we must adhere to.

James signed a 1 year obligation.  Our contract states that after the minimum term our contracts go on a month to month basis until a certified letter to cancel is received 30 days prior to the next bill date.  All accounts must be in good standing with no balance due to be eligible...

for cancellation.  James owes for the month of May 2017.   We have not received a certified letter to cancel this account.    We would like to help get this account closed for him.   In order to cancel the balance of $41.26 must be paid.  Please send certified letter to cancel to: [redacted]

We received [redacted]’s written request by mail in the corporate office on 11/14/17.  As per his legally binding contract all cancellations must be received in writing by certified mail with a 30 days’ notice.  The account was cancelled and the final billing on this account was December...

1 2017.  This was the final payment on this account.