Renewal by Andersen of Central/Northern, NJ

I spoke to [redacted] last weekI agreed to order her a completely new Bay window to rectify the issueI also told her that we would forgive her final payment in the amount of $784.as a consideration for her inconvenienceThe total amount financed was $6,366.We will refund to the financial institution $on her behalfHer total new financed amount will be$ 5,It will take weeks or so to get a new windowUpon arrival, we will schedule a convenient time with [redacted] to install.Hopefully this will resolve the issue.Respectfully submitted,Larry L***PresidentRenewal by Andersen NJ/NY Metro

May 12th To: [redacted] Service Rep Revdex.com Re: Customer [redacted] We are in receipt of the customer’s complaint to the Revdex.com and have communicated with her regarding the service items that she addresses in her complaintThere have been back and forth conversations with customer and we have actually ordered a new window for her as a remedy for one of the issuesInitially, the customer was going on vacation and requested that we delay the service issues until they returnedOnce they returned, there was a short delay on our part in terms of scheduling the serviceWe sent the customer a list of the specific service issues we were going to address and how we were going to address them, copy attachedAt this point, we are awaiting a convenient date from the customer to take care of these service issues On completion of the service and a sign off by the customer, we will send you a further communication to close out the fileThank you for your assistance Very Truly Yours, Larry L [redacted] President Renewal by Andersen NJ/NY Metro [redacted] Our email to customer : Dear [redacted] We understand your request for compensation and will be happy to discuss this with you once the job is complete so that we may consider your entire experience If it is less inconvenient for you if we were to perform the service on a Saturday we would be happy to make that arrangement Just to re-confirm the scope of work we will perform – We will perform the factory approved service procedure for winterization on your master bedroom window We will replace with a complete new unit the gliding window in [redacted] ’ room We will correct the sag in the sill of the patio door We will replace the thumb latch on the screen for the patio door We will remove all capping on job to verify the presence of insulation and add any insulation as needed We will re-install capping after step I still have the spot held for you on the 26th of this month Please let me know if this date works for you, if not please advise a date of your preferencePlease feel free to contact me with any questionsSincerely, Ellen M [redacted] Operations ManagerRenewal by AndersenNJ/NY Metro [redacted]

Dear [redacted] I am writing in response to your complaint with the Revdex.com regarding our Sweepstakes offeringPlease be aware that we have done a preliminary investigation for the years 2013, 2014, and Winners have been selected for those years and we have homeowners who have accepted the Sweepstakes prizeIn addition, the express written terms of the Sweepstakes entry include permission for Renewal by Andersen to contact Sweepstakes entrants by phone (at the number provided by the entrant) for promotional and marketing purposes The terms of the Sweepstakes include a "Winner Notification" provision that entitles entrants to learn who the winner is by providing a self addressed stamped envelope to " Renewal by Andersen $10,Window Makeover Sweepstakes Winner" [redacted] We are happy to provide the winner information in compliance with such processPlease let us know if you need any additional informationRespectfully submitted, [redacted] L***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear *** ***I am writing in response to your complaint with the Revdex.com regarding our Sweepstakes offeringPlease be aware that we have done a preliminary investigation for the years 2013, 2014, and Winners have been selected for those years and we have homeowners who
have accepted the Sweepstakes prizeIn addition, the express written terms of the Sweepstakes entry include permission for Renewal by Andersen to contact Sweepstakes entrants by phone (at the number provided by the entrant) for promotional and marketing purposesThe terms of the Sweepstakes include a "Winner Notification" provision that entitles entrants to learn who the winner is by providing a self addressed stamped envelope to " Renewal by Andersen $10,Window Makeover Sweepstakes Winner" ** *** *** *** * * *** ** ***We are happy to provide the winner information in compliance with such process.Please let us know if you need any additional information.Respectfully submitted,*** L***

May 12th 2017       To:       [redacted] Service Rep Revdex.com  Re:       Customer [redacted]
* We are in receipt of the customer’s complaint to the Revdex.com and have communicated...

with her regarding the service items that she addresses in her complaint. There have been back and forth conversations with customer and we have actually ordered a new window for her as a remedy for one of the issues. Initially, the customer was going on vacation and requested that we delay the service issues until they returned. Once they returned, there was a short delay on our part in terms of scheduling the service. We sent the customer a list of the specific service issues we were going to address and how we were going to address them, copy attached. At this point, we are awaiting a convenient date from the customer to take care of these service issues On completion of the service and a sign off by the customer, we will send you a further communication to close out the file. Thank you for your assistance.         Very Truly Yours,     Larry L[redacted] President Renewal by Andersen NJ/NY Metro [redacted]
[redacted]
[redacted] Our email to customer :  Dear [redacted] We understand your request for compensation and will be happy to discuss this with you once the job is complete so that we may consider your entire experience.  If it is less inconvenient for you if we were to perform the service on a Saturday we would be happy to make that arrangement.  Just to re-confirm the scope of work we will perform – 1.       We will perform the factory approved service procedure for winterization on your master bedroom window 2.       We will replace with a complete new unit the gliding window in [redacted]’ room3.       We will correct the sag in the sill of the patio door4.       We will replace the thumb latch on the screen for the patio door.5.       We will remove all capping on job to verify the presence of insulation and add any insulation as needed.6.       We will re-install capping after step 5 I still have the spot held for you on the 26th of this month.  Please let me know if this date works for you, if not please advise a date of your preference. Please feel free to contact me with any questions. Sincerely,   Ellen M[redacted]Operations ManagerRenewal by AndersenNJ/NY Metro[redacted]

I spoke to [redacted] last week. I agreed to order her a completely new Bay window to rectify the issue. I also told her that we would forgive her final payment in the amount of $784.as a consideration for her inconvenience. The total amount financed was $6,366.We will refund to the financial...

institution $784 on her behalf. Her total new financed amount will be$ 5,582. It will take 4 weeks or so to get a new window. Upon arrival, we will schedule a convenient time with [redacted]  to install.Hopefully this will resolve the issue.Respectfully submitted,Larry L[redacted]PresidentRenewal by Andersen NJ/NY Metro

This job was installed in 2014. There was a piece of siding trim that had come loose over a couple of years. We spoke to the customer, went out to see what the problem was and then corrected the issue. Had the customer contacted us, we would have sent our service rep out to do the repair initially....

at this time the issue has been corrected.     If any problems arise in the future, please call us directly at [redacted] dial extension [redacted] and  ask for our installation manager Mike Y[redacted] and we would be happy to resolve any issues.Thank you for your business. Renewal by Andersen

Dear [redacted]
I am writing in response to your complaint with the Revdex.com regarding our Sweepstakes offering. Please be aware that we have done a preliminary investigation for the years 2013, 2014, and 2015. Winners have been selected for those years and we have 3...

homeowners who have accepted the Sweepstakes prize. In addition, the express written terms of the Sweepstakes entry include permission for Renewal by Andersen to contact Sweepstakes entrants by phone (at the number provided by the entrant) for promotional and marketing purposes.
The terms of the Sweepstakes include a "Winner Notification" provision that entitles entrants to learn who the winner is by providing a self addressed stamped envelope to " Renewal by Andersen $10,000 Window Makeover Sweepstakes Winner" [redacted]
We are happy to provide the winner information in compliance with such process.
Please let us know if you need any additional information.
Respectfully submitted,
[redacted]