Renewal by Andersen of Sacramento

Our home was built in 1959 so we were looking to replace windows. The canvasser who came to our door was very pleasant and personable so we decided to get an estimate. The sales representative had a great presentation and guided me through the process. He was very professional and introduced himself when he came to the door. They were on it! We decided to replace the front for curb side appeal. I had heard the product was good before I bought and it is great the company backs its product and installation. When my sister comes over she has window envy and she always comments how great they are. Overall everyone was pleasant, professional, and on time. You wouldn't have known the installation guys were here because they cleaned up so well. They came early in the morning and were done in around 4 hours. The next day the painter detailed out the molding and trim borders. They sealed the windows very well and the process of sealing was great. The ease of construction and cleanliness speaks to the quality of the company. We would absolutely recommend Renewal by Andersen - 100% satisfied.

We chose to go with Renewal by Andersen because we knew the Andersen name and what they stand for. We know they back the product. By putting in Andersen windows, we knew it would add value to our home, which was important to us. We felt as though we got our money's worth since the windows added value and beauty to our home. We are happy with all aspects of the windows and love the way they operate. We were also happy that the installers were specifically Andersen trained installers and not just contractors. The installers were very professional and worked well with our schedule. It was great they worked around our blinds so we didn't have to remove them. We were very satisfied and the process was effortless.

Great team effort! Showed up on time and worked late to get the job done! Neat and they didn't take a lunch break. Conscientious, polite, and efficient workers. And the windows are gorgeous! We would recommend them to anybody, no problem!

We replaced 11 windows and 1 door with Renewal by Andersen. We have always wanted Andersen windows in our home and we finally decided to get them when we realized our windows were loosing their energy efficiency. [redacted] who came out to give us quote was friendly and professional and we were very impressed with the installation men, especially [redacted] and the rest of the Renewal team worked hard to complete the project and to our specifications. [redacted] specifically was very good to work with because he was accommodating and he tried to do everything to make us happy. We are very pleased with the service we received with Renewal by Andersen

Easiest home improvement project ever. Minimal inconvenience with maximum return in value. I can't think of any other home improvement project that was done more quickly with such a great finish. I love these windows! Upstairs is already cooler and the screens are great - easy to take in and out and hardly visible. Love the idea that they will never have to be painted - especially important for casement windows. Installers were very professional and it was important to us that they only do Andersen windows. The home consultant was able to show us everything and explain the installation process in our home before we decided to go ahead with it. It was so easy and didn't require running all over town to research other companies. We have had so many compliments from passersby!

I replaced 10 windows in my home with Renewal by Andersen. The argon gas mixed with nitrogen between the windows panes was a selling point. All of my windows are double hung and it makes it easy to clean and adjust air flow. The quality of the product justified the higher price and I'm glad I went with Renewal. Overall I'm pleased with how the temperature is regulated since I got energy efficient windows. Also the natural light comes in and brightens the rooms. I really like Rainx and how it is baked into the glass and repels the rain drops.

Overall our experience was good with Renewal by Andersen. The crew was careful, efficient and knew what they were doing. The installation moved really quickly and it was done in a day. We wanted the replacement window to match the look of the original window and Renewal by Andersen was able to match the color and give us features we wanted. Since the window has been installed, we have experienced 50% or more noise reduction from that window. Since we live on a busy street this has been a nice benefit.

We were first acquainted with Renewal by Andersen when a nice man came by our door to set an appointment to give us a quote to replace our windows. At that point we weren’t in the market to buy windows yet, however about 2 weeks later, we decided to visit the Renewal by Andersen warehouse. It was great to touch and feel the windows to visualize what they would look like in our home. After our visit to the warehouse, we decided to get a quote. I’ve worked in sales before and was hesitant to invite a salesman to my home with the fear he would be pushy. However, the sales process with [redacted] was impressive and we did not feel pressured at all! We purchased because we had the option of keeping the look of the original windows while getting the benefits of the wood composite window. The installation crew was very nice and on time. They covered everything from the walls to floor to catch the dust and debris. They were very considerate of my home which made me very happy! Installation didn’t even take a full day! We couldn’t believe they installed the windows as quickly as they did. Since we’ve replaced, the heat and cool stay in our home and the windows open much easier in comparison to our older windows. We were impressed all the way from the sales process to the installation and will definitely replace the rest of our windows in the future with Renewal by Andersen.

The salesman was very polite, kind, and nice and worked to get me a discount. Installation was quick and in 1 day. The door was delivered in the time Andersen said it would be even though it was the holiday season. The installation crew didn't leave any debris, and cleaned up nicely after the installation. Since the new door was installed, it is quite a bit quieter and blocks out the neighbor's lawnmower and other noises.

When we were looking to purchase a house I did not want to look at a particular house because it was on the corner of a busy street, but I decided to look anyway. Once inside I noticed the Renewal by Andersen windows, and that was a big selling point for me. The difference between the sound inside and the sound outside was amazing. Not only did they keep the noise out, but they kept our western facing house extremely cool in the summer and warm in the winter. I would recommend these windows to anyone interested in up-grading their windows, or adding to the re-sale value of their home.

Review: On 6/27/15 we met, in our home, with [redacted] Sales Representative for Renewal by Andersen ([redacted] office). We signed a contract do have 7 Windows installed, which cost $12,700. The only reason we purchased these windows was because Renewal was offering a promotional plan (# [redacted]), that had no payment and no interest for 24 months. [redacted] contacted their third party financing company, [redacted], to verify our qualification for this program. [redacted] informed us we were approved and filled out a payment schedule detail that spelled out our financing plan, account number, and approval code. He signed the document, as we did as well. Our windows were installed on 8/10/15. Our first invoice from [redacted] was received on 8/28/15. The invoice states we were placed on an 84 month with 24 interest only payments and 60 fixed payments (plan#7248). I immediately contacted [redacted] who refereed me to Andersen. I spoke with [redacted] on 8/31and he suggested I call back [redacted] again. Then we called [redacted] again and explained [redacted] said Renewal can refund account and reapply with correct plan number. No one from Renewal followed up with us, finally on 9/25 I spoke with Roxane, [redacted] Account Manager, and she said it's a "simple fix," Renewal can request a plan change, however they need to refund the entire balance. I called Andersen on 9/25 and spoke with [redacted] in Accounting. Told her about my conversation with [redacted]. She said she would look into it and call me back the following week. On 9/30/15, I sent [redacted] and [redacted] an email asking for an update the same day, or by the next day. I didn't receive a response. [redacted] believes [redacted] entered the incorrect plan number when he applied for us, because no counter offer from [redacted] was made to us, which is protocol if customer does not qualify for the plan requested. I have all supporting documentation to prove my case.Desired Settlement: We are irrate that we had to make a payment for $231.14 to [redacted] because Renewal refused to handle their error in a timely manner. We want the plan that we were sold and SIGNED for on the contract (plan #[redacted]). They should have done their due diligence and corrected the mistake instead of having us do all the leg work.

Business

Response:

Since you've reviewed we have been in communication with you about this issue. As you know, [redacted] and [redacted] were able to coordinate with [redacted] to extend the original loan you signed at time of purchase. Moving forward, we will be informing all future customers that, albeit a rare occurrence, the financing company does have the right to conduct a further review in the days directly after the purchase and to please notify us immediately if anything changes. We are committed to your experience and satisfaction and we are happy to hear you are loving your new windows. Thank you for your patience as we resolved this issue and thank you for your business!

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

We decided to replace our 20 plus year old door with Renewal by Andersen in December. Our original door was foggy and the wood frame was damaged from rot. 5 years ago, we had a handyman do repairs to the frame but it didn't work very well and decided replacement was how we wanted to move forward. One of the main reason we decided to go with Renewal was the convenience in the replacement process. They laid out all our options and helped us pick the custom package we wanted. From there, they handled everything from ordering to installation. We liked that we didn't have to coordinate the details or track down alternative options. The installation crew was careful not to scratch or ding when putting in the door and made sure paint did not spatter. I would describe the overall service as careful, conscientious, and expert.

We decided to get a bid when a Renewal by Andersen representative stopped by our house when he was in our neighborhood. We were going to replace our daughter’s room windows since they were hard to open and weren’t holding the heat or ac in our house anymore. Although we were experiencing issues with them they had the older look that we found charming. The Andersen representative, [redacted], gave us a quote, explained all our options, and was very friendly. We were able to design our new windows to look exactly like our older windows! The installation was really easy. For example, it was completed in 1 day and the crew was able to work around our blinds so we didn’t have to remove them. After everything was installed, they cleaned everything up. We like how easy our windows open and close but also how they cut down the noise from the neighborhood. We’ve already experienced a heating bill reduction since we replaced our windows! Overall, we are very pleased with the work.

Renewal by Anderson arrived on time. They walked thru to verify each window. They took time to protect our furniture and carpet. Every one had a job to do and every thing went well. Walk thru upon completion . We are very pleased with the end result. Our windows are beautiful easy to use. If we had any more windows to replace renewal by Anderson would be our choice!!!!.

When we decided to have Andersen give us an estimate to replace our foggy windows, we weren't committed to getting them replaced immediately but wanted to explore our options. The Andersen representative described the unique characteristics of their line of window replacements, and their full-service installation process that included replacing any existing structural issues as part of installation; he also offered us a great discount if we wanted to proceed. We were impressed with the quality of the Andersen product and the fact that they would ensure that the structure around the window was sound and replace any wood that had been compromised by the existing water damage. The installation process went very smoothly; the workers installed dust barriers to keep our home clean, found wood rot and replaced the damaged siding, and were very professional and efficient. The work was completed all in one day as promised! The color of the window trim inside and out matches our exterior and interior perfectly. It is a joy to be able to see out of our beautiful new windows!

Renewal by Anderson is a wonderful company to deal with! Our experiences was flawless. They were professional, honest and a quality company from the purchase to the installation. We have already noticed better insulation and temperature balance in our home since the installation. As a Realtor and a Homeowner, I highly recommend them!