Complaint: ***
I am rejecting this response because:
The business is not talking about the two agreements that we have come toAs seen, I was being Responsible and calling themOn June 22nd we agreed on making $monthly paymentsThe clerk I spoke withTold me that he will send a letter of agreement or some document stating that agreement but he never didThen I called again to ask for whereabouts of this letterHe or some other person stated that the letter was not sent and s/he was to sendThat day that we had this second conversationI don’t know why a letter was necessary but they did not want to collect my Card information and schedule monthly payments I could effort over the phone. They may even have the audio recordings of these conversations can we can listen to them if they provide. I am still looking for them to recall the bill from the collection, remove the fees and don’t act like my current corespondent is the collection agencyTexas medical has put me in this situation and I consider them as my corespondent.
Regards,
*** ***
Urgent CareFor Life's Little Emergencies-March 16, 2018Revdex.com Corporate OfficeATTN: *** *** *** *** *** ***Austin, TX 78754 Customer Complaint ID #*** Enc#***Dear Ms***,In response to the above mentioned complaint, I will outline the sequence of events that
occurred regarding Insured's balance that he is disputing.3/27/Daughter was treated Billed to Ins3/27/Family paid coinsurance -insured pd CC pymt03/20/Aetna Ins Billed 04/06/Aetna applied to deductible Ded due by insured06/09/Call to insured: spoke to Insured Sent statement as requested $bal due06/13/$bal due06/22/Insured called, asked to pay$10/mo for a balance of 434.72; we advised needed a quicker payout 06/22/Insured made payment *07/04/Sent Monthly Statement $bal due07/25/Sent Final Demand askin or balance resolution 07/28/Insured called; said he would continue to pay andUnderstood if no payment, he would incur a fee andBalance would go to collection agency 08/01/Sent Monthly Statement $bal due08/29/Collection fee incurred +08/29/Balance forwarded to collection agency for Non-payment $09/05/Insured called: stated he will pay in fun butWanted fee removed; he was told if he paidWithin days, it would not be reported to the credit Bureau; but he would need to pay fee 10/11/$payment made to balance -$bal due Unpaid Balance Due: $506.65Texas MedClinic gave Insured considerable time to resolve this balanceInsured has made two small payments, total $in four monthsHis lack of payment was the cause for this balance being referred out to an outside collection agency that is now handling this delinquent balanceThey are the agency reporting to the credit bureaus.Resolution requested by Insured:1) Make monthly installments: The agency is now handling this balance for Texas MedClinicIf he needs to make monthly installments, he must contact them directly.2) Remove extra charges: all patients are advised that if their bills are not paid and must be referred to outside collections, they will bé responsible for the collection fees.3) Remove the delinquency report to the credit report systems: we cannot report this debt as current and paid on time, as he is requesting, because indeed it is not current and he did not pay in a timely manner.Respectfully submitted, *** ***Urgent Care Billing Manager
Complaint: ***
I am rejecting this response because:
The business is not talking about the two agreements that we have come toAs seen, I was being Responsible and calling themOn June 22nd we agreed on making $monthly paymentsThe clerk I spoke withTold me that he will send a letter of agreement or some document stating that agreement but he never didThen I called again to ask for whereabouts of this letterHe or some other person stated that the letter was not sent and s/he was to sendThat day that we had this second conversationI don’t know why a letter was necessary but they did not want to collect my Card information and schedule monthly payments I could effort over the phone. They may even have the audio recordings of these conversations can we can listen to them if they provide. I am still looking for them to recall the bill from the collection, remove the fees and don’t act like my current corespondent is the collection agencyTexas medical has put me in this situation and I consider them as my corespondent.
Regards,
*** ***
Urgent CareFor Life's Little Emergencies-March 16, 2018Revdex.com Corporate OfficeATTN: *** *** *** *** *** ***Austin, TX 78754 Customer Complaint ID #*** Enc#***Dear Ms***,In response to the above mentioned complaint, I will outline the sequence of events that
occurred regarding Insured's balance that he is disputing.3/27/Daughter was treated Billed to Ins3/27/Family paid coinsurance -insured pd CC pymt03/20/Aetna Ins Billed 04/06/Aetna applied to deductible Ded due by insured06/09/Call to insured: spoke to Insured Sent statement as requested $bal due06/13/$bal due06/22/Insured called, asked to pay$10/mo for a balance of 434.72; we advised needed a quicker payout 06/22/Insured made payment *07/04/Sent Monthly Statement $bal due07/25/Sent Final Demand askin or balance resolution 07/28/Insured called; said he would continue to pay andUnderstood if no payment, he would incur a fee andBalance would go to collection agency 08/01/Sent Monthly Statement $bal due08/29/Collection fee incurred +08/29/Balance forwarded to collection agency for Non-payment $09/05/Insured called: stated he will pay in fun butWanted fee removed; he was told if he paidWithin days, it would not be reported to the credit Bureau; but he would need to pay fee 10/11/$payment made to balance -$bal due Unpaid Balance Due: $506.65Texas MedClinic gave Insured considerable time to resolve this balanceInsured has made two small payments, total $in four monthsHis lack of payment was the cause for this balance being referred out to an outside collection agency that is now handling this delinquent balanceThey are the agency reporting to the credit bureaus.Resolution requested by Insured:1) Make monthly installments: The agency is now handling this balance for Texas MedClinicIf he needs to make monthly installments, he must contact them directly.2) Remove extra charges: all patients are advised that if their bills are not paid and must be referred to outside collections, they will bé responsible for the collection fees.3) Remove the delinquency report to the credit report systems: we cannot report this debt as current and paid on time, as he is requesting, because indeed it is not current and he did not pay in a timely manner.Respectfully submitted, *** ***Urgent Care Billing Manager