No manager on site, frequent management changes, no maintenance in the years we've lived hereHealth and safety concerns left unadressedThey allow big dogs in upstairs apartments that pee on the carpets and are very loudPet waste and broken glass abounds in the yardsHigh turnover rate of neighborsFailure to provide a correct lease to be signed, failure to give written notices, documentation or receiptsManagement lost/stole money order that we sent cetified mail and are trying to make us pay it againI could go on
Our records indicate that on 9/17/ [redacted] gave notice that they would be vacating the home they rented from us at the end of their lease on 10/31/2014.The [redacted] left the keys on the kitchen counter and the front door unlockedWhen we entered the home on 11/5/2014, we then took possession of the home, since the keys were left on the counterDuke Energy stated that Mr & Mrs [redacted] had called and cancelled their services on 11/3/and Duke Energy then put the services in Renewing Management's nameAt that time we did take pictures and began our process of disposing of all abandoned items and noting any damage since we had keys and the residents had turned the utilities off out of their name I have an email from Duke stating when they turned off services, pictures of how the home was left, the intent to vacate and their Refunds & Forfeit, which I will be attaching I hope you will be resolving this issue soon, If you need any additional information please let me know Thank you and have a nice day! Sincerely, Mary [redacted] Regional Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Renewing Management has received a complaint from Revdex.com regarding [redacted] ***She is disputing the amount of rent stated in her lease agreementWe did transfer Ms [redacted] to a new unit due to maintenance issuesAfter going back and forth with Ms***, she finally decided that she would be willing to transfer into a new unitHer lease agreement for the old unit was set to expire 9/30/Since we performed the transfer, we did give Ms [redacted] a $rent credit for an “Early Renewal Bonus”With this credit, she would still be paying her rent amount from the old contract($449) until 10/1/As of October 1st, she will be paying her new amount of $ If you have any further questions, please feel free to contact me at the numbers listed below Thank you! Caila [redacted] Executive Assistant Renewing Management, Inc Ph: 765-644-ext [redacted] Cell: 765-610- Fax: 219-979- www.whereUmatter.com
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards, [redacted] we did not turn on keys in on the 5. We left a note stating we weren't done moving out on November 3 2014 and we would finish up in a couple days. Which meant we would be done by wed Nov 5. They knew my husband works and doesn't get off till 5. Which meant we would be over we'd evening to get the rest of our stuff and finish cleaning. They are not saying the same stuff they told me in emails. This email is totally different stuff than what I have in my emails.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have attached a copy of the utility bills that shows there was a massive leak on the propertyI spoke with the utility company and they came out to the apartment and determined that was a leakIt took about a week for the rental company to repair the leakMy average utility bill from September - July was $From the start of July my utility bill went up to an average of $until the water line completely brokeI have called several times to the rental company about a water leak prior to the line busting and they told me there was no leakThese bills show that there was in fact a water leakI spoke to the utility company again and after my $that was applied to the final bill, it would still be over $and I will not pay that because I did not use that much water/electricPlease let me know what will be done about this Regards, [redacted] ***
No manager on site, frequent management changes, no maintenance in the years we've lived hereHealth and safety concerns left unadressedThey allow big dogs in upstairs apartments that pee on the carpets and are very loudPet waste and broken glass abounds in the yardsHigh turnover rate of neighborsFailure to provide a correct lease to be signed, failure to give written notices, documentation or receiptsManagement lost/stole money order that we sent cetified mail and are trying to make us pay it againI could go on
Our records indicate that on 9/17/ [redacted] gave notice that they would be vacating the home they rented from us at the end of their lease on 10/31/2014.The [redacted] left the keys on the kitchen counter and the front door unlockedWhen we entered the home on 11/5/2014, we then took possession of the home, since the keys were left on the counterDuke Energy stated that Mr & Mrs [redacted] had called and cancelled their services on 11/3/and Duke Energy then put the services in Renewing Management's nameAt that time we did take pictures and began our process of disposing of all abandoned items and noting any damage since we had keys and the residents had turned the utilities off out of their name I have an email from Duke stating when they turned off services, pictures of how the home was left, the intent to vacate and their Refunds & Forfeit, which I will be attaching I hope you will be resolving this issue soon, If you need any additional information please let me know Thank you and have a nice day! Sincerely, Mary [redacted] Regional Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Renewing Management has received a complaint from Revdex.com regarding [redacted] ***She is disputing the amount of rent stated in her lease agreementWe did transfer Ms [redacted] to a new unit due to maintenance issuesAfter going back and forth with Ms***, she finally decided that she would be willing to transfer into a new unitHer lease agreement for the old unit was set to expire 9/30/Since we performed the transfer, we did give Ms [redacted] a $rent credit for an “Early Renewal Bonus”With this credit, she would still be paying her rent amount from the old contract($449) until 10/1/As of October 1st, she will be paying her new amount of $ If you have any further questions, please feel free to contact me at the numbers listed below Thank you! Caila [redacted] Executive Assistant Renewing Management, Inc Ph: 765-644-ext [redacted] Cell: 765-610- Fax: 219-979- www.whereUmatter.com
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards, [redacted] we did not turn on keys in on the 5. We left a note stating we weren't done moving out on November 3 2014 and we would finish up in a couple days. Which meant we would be done by wed Nov 5. They knew my husband works and doesn't get off till 5. Which meant we would be over we'd evening to get the rest of our stuff and finish cleaning. They are not saying the same stuff they told me in emails. This email is totally different stuff than what I have in my emails.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have attached a copy of the utility bills that shows there was a massive leak on the propertyI spoke with the utility company and they came out to the apartment and determined that was a leakIt took about a week for the rental company to repair the leakMy average utility bill from September - July was $From the start of July my utility bill went up to an average of $until the water line completely brokeI have called several times to the rental company about a water leak prior to the line busting and they told me there was no leakThese bills show that there was in fact a water leakI spoke to the utility company again and after my $that was applied to the final bill, it would still be over $and I will not pay that because I did not use that much water/electricPlease let me know what will be done about this Regards, [redacted] ***