RenGen Tacoma

On 8/31/we spoke with Ms [redacted] regarding her concernsWe are happy to report that we were able to resolve this matter to her stated satisfaction by providing additional products and services at no chargeShe indicated that she would update you of our agreement as well.We appreciate the assistance the Revdex.com has provided in getting this matter resolved.Please do not hesitate to let us know if we may be of further assistance.Best Regards

Thank you for giving us the opportunity to respond to this complaint.Please be advised that we contacted MsF* upon our receipt of your noticeDuring our conversation we reminded her of our refund policy, and that her claims of our failing to deliver upon represented commitments was
unsupported, due to the fact that she had already started to receive training sessions on the curriculum she claimed she wasn’tThat being said; we assured her that we would continue to provide the training sessions for as long as necessary and offered to increase the time of each training session to one hour eachAlthough MsF* restated her desire to receive at least a partial refund, she understood that we could not honor her request, and she accepted the accommodations we offered to move forward with her trainingWe appreciate the assistance the Revdex.com has provided in resolving this matter

I did not get a confirmation of the refund as IOS stated. Also, the fee that was waived is not showing on my credit card tooToday is 7th business dayI will forward the email I got your IOS . Hi *** thanks for your help I got my refund from IOS. Best Regards, Rose T***

I still stand on the fact that this was not the training that I want or neededI still want a refund, but according to their policy, and the account manager BillI have to do the training, or not do the training and receive no refundI tried to comprise on the refundThat was rejectedAgain still want a refund

Please see the email below we sent MsT*** to the address we have communicated with her through on multiple occasions, ***, at 2:PM MST today:Hello Rose,Thank you for your emailPlease let this response confirm that we have cancelled your account and refunded your activation fee and website upgrade purchases in full back to the credit card used to make the purchasesYou should receive your refunds within the next few days, depending on how quickly your card issuer posts credits.Please do not hesitate to let us know if we may be of further assistanceAlternately, we will take this opportunity to wish you the very best in your future endeavors.Best RegardsAs stated in our email, MsT*** should receive her refunds within the next few daysPlease be advised that we processed the refunds today just prior to sending the above confirmation email, but we have no control over the timelines in which her card issuer will post them to her account.Best Regards

To Whom It May Concern,Thank you for giving us an opportunity to respond to this complaint.Please be advised that we contacted Ms*** upon our receipt of your noticeWe have been working closely with an associate of Ms***'s at her request for several months and were greatly surprised to have
received your noticeDuring our conversation with her she stated that this complaint was filed without her consent and asked us to disregard itShe stated that she would be contacting you at her earliest convenience to inform you of the same and will be asking you to withdraw this complaint.We thank you in advance for your time and look forward to this complaint being properly closed at your earliest convenience.Best Regards

Thank you for giving us an opportunity to respond to this complaint.Please be advised that we have made several attempts to resolve Ms. T[redacted] complaint regarding a technical problem with her website, to include waiving her hosting fee while the issue was being addressed by our IT department. It is...

with deep regret that we were unable to rectify the problem within a time-frame suitable for her and that we failed to meet her expectations. We acknowledge and share in the frustration this matter has caused. And although we would have preferred to continue to work through the issue with her directly, we respect her decision to terminate our business relationship. Therefore, we have cancelled her account effective immediately and taken her website offline. Additionally, we have refunded her purchases in full and emailed her confirmation thereof.We thank you for your time and assistance in this matter.Best Regards

Thank you for giving us an opportunity to further respond to this complaint. Ms. F[redacted] maintains that she hasn’t received the training she paid for. However, she has in fact received, and continues to receive, the training curriculum she paid for, as well as for training products and services we didn’t charge her for. Her most recent training session was completed on 4/7/2016. We have made several accommodations for Ms. F[redacted] to date to try and resolve this matter as amicably as possible, to include providing additional products and services at no charge. We sincerely regret that our efforts have failed to meet her expectations; however her claims that we have failed to deliver upon represented commitments cannot be substantiated. We have verifiably honored our obligations regarding this matter in every way; therefore we are unable to meet her demand for a refund for the services we have provided and continue to provide. We thank you for your continued assistance in resolving this matter. Best Regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

On 8/31/2015 we spoke with Ms. [redacted] regarding her concerns. We are happy to report that we were able to resolve this matter to her stated satisfaction by providing additional products and services at no charge. She indicated that she would update you of our agreement as well.We appreciate the...

assistance the Revdex.com has provided in getting this matter resolved.Please do not hesitate to let us know if we may be of further assistance.Best Regards