Reno Blinds & Repair

We hired these people to repair our blinds after waiting a week because she over booked. [redacted] gave me a quote of $130.00. After they saw our home [redacted] decided to increase the amount do to $150.00. I called her o0n it and she said;"We put super glue on your blinds" We didn't authorize this before she did it. I asked her whyshe increased the price when they didn't even do much. She then said ok....$130.00. WOW!!!! Our blinds are now in same condition. We asked them if they could repair our motorized blinds. She said yes they would check on new motor for us. we said OK. [redacted] called back days later and said the motor will be $800.00 and the labor would be $100.00. [redacted] called to tel us the motor was in and I said great we will pick it up because our electrician was only charging $60.00 to install the motor. She said she would drop it off on a Thurs. When [redacted] dropped it off the motor was not in a box or anything. Remember we paid $800.00 for this motor. There was NO Warranty No Invoice No receipt. My boyfriend called them. I copy & paste what she emailed us: I am sorry [redacted], this whole thing seems to have been a misunderstanding. You hired us to do a job for you. The invoice from [redacted] is of no use to you. Reno Blinds and Repair sold you the motor, it is warrantied under Reno Blinds and Repair. The reason I gave you the motor unpackaged was because I was the one that was going to install the motor and had no need for the package. We had a verbal agreement that I was to do the work, then when we were able to get in touch with you, you informed us that you wanted your electrician to install the motor. As a retail seller we are not required to give you the invoice for product that we purchase from a manufacturer. The motor is the exact motor and you have a warranty through us.We did a charge back. With [redacted]. We were on a 3 way call. [redacted] said [redacted]!!Do not call us again. [redacted] heard everything. These people are violent and dishonest.BEWARE DO NO TRUST THEMDesired SettlementPlease post so other people don't get cheated. Terrible Customer Service Business Response We received a call from this customer about some issues they were having with their blinds. In our business it is very difficult to give an exact price over the phone, without seeing the blinds that need to be repaired. We give approximate estimates according to what the client tells us needs to be done. We have been very busy, so [redacted] explained that it would be 3 to 5 business days before we could come out and do an on site repair. Customer agreed and we scheduled an appointment. At the appointment we were welcomed in and were lead to the issues. All the issues were exactly as talked about over the phone, and then another issue was brought up, about an additional blind in the bathroom, that was not mentioned before. We told client that we could fix all the problems and it was agreed for us to do the work. After completing the work we gave the total of $150 which included the additional blind that was not discussed in the original estimate over the phone. The customer was upset about the $20 increase....and said she could have done that herself...though she hired us to do it....In any case we decided we wanted a happy customer so we agreed to throw in the extra repair for free. Client agreed and we were paid. We walked through and made sure all repaired blinds were functioning and in working order, all was good, client was happy and went on to ask if we worked on motorized blinds. The new issue was with an exterior roller sun shade. The shade was not functioning so I did some small assessments and found out that I was not equipped with all means to find out what the problem was. We scheduled for another day for me to come out to evaluate the blind. Upon my return I found the the motor of the blind was fried and needed to be replaced. Being that this was a custom exterior shade, I was not sure on what the cost of a new motor was and I would have to get back to the client with a price. After some research I was able to find a matching motor from 1 of our vendors. I called the client back and we agreed over the phone $800 to assess issues, order new motor, and install new motor. Customer gave me a credit card over the phone to pay for the total and verbally agreed for me to order the motor and repair the shade. We ordered the new motor, and when we received it called the customer to schedule the repair. As [redacted] was talking to her, client said that they wanted their electrician to install the motor,our total included installation, but the client was very clear on having their electrician do the work. We had already planned on installing the motor, so to save space and time on the appointment I unwrapped the motor and threw away the packaging. I delivered the motor to clients house, still confused on why they wanted their electrician to install it. That afternoon we receive a very, heated phone call right from the beginning screaming and yelling at [redacted], tell her how unprofessional and so on that our business was, and that we didn't give them a receipt and a warranty for the motor. We were still out on appointments for the day, and were shocked by the extremely intense phone call, because we do everything by email....and had not been back to the office to finish the days work of emailing receipts and paperwork. After conversation we emailed receipt and warranty as soon as we got back to our office. Customer then said that they wanted a receipt from our vendor and wanted a warranty from the vendor. We are a retail business, and explained the receipt and warranty were through us, and not the manufacturer. At this point customer wanted a full refund, I explained to them that this was a special order part and that is could not be returned. I contacted my supplier and they were willing to give me $450 in credit for the motor and that was it. I contacted client and explained this and they agreed to the $450 refund. I wrote them a refund check for the $450 which was excepted and cashed even after they had already contacted their bank to reverse the original $800 charge. The bank contacted me and said they knew nothing of the refund I issued. In the end we refunded the remaining $350 through the credit card company. We received the motor back from the customer when we issued the refund check to them and picked it up from their home. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The key difference is that they told us the cost of the motor was $800, and they would install for $100. Because we told them several days before they delivered the unwrapped motor, its bogus for them to say they unwrapped and threw away packaging to save delivery space. When we received the unwrapped motor, I suspected they purchased a reconditioned [redacted] motor, so I requested the manufacturers invoice and warranty. They produced a warranty and invoice from their company. We requested the original invoice & warranty from the company it was purchased from. They could not produce either. It's funny they never mention cursing Wells Fargo & I out. This is unacceptable. They are lairs. I asked when I called if we can get a quote over the phone, She said yes. She never said it was a estimate. They increased the price when they saw our home. We are professionals and respect people.Reno Blinds & Repair need business & customer Service classes. Wells Fargo said they had to give us the remainder of the refund back because they did not produce a invoice which would have explained why they would charge us $450 for a restocking fee. This was NEVER MENTIONED. We arehappy we received a FULL REFUND $800.00. Looks like we Won! They have NO GOOD REVIEWS. Use a professional company Not Reno Blinds & Repair.They are a disgrace to Reno using the Name Reno Blinds. If they don't get what they want they will curse you out and will hang up on you. The response from them is all lies. I believe they need the money really bad. Thx!!