Reno Buick GMC Cadillac

Took my truck into that dealership 4 times and had to take it back 4 times for stupid stuff they did not check my trans fluid after replacing the trans line and took it back because they did not put on a support that held on the trans line,the engine lite came on, they reprogramed my computer TWICE!!, I took it to another shop they found it needed A SEAL KIT FOR MY FUEL FILTER NOT A REPROGRAM ON MY COMPUTER AND THEN THEY HAD SCRATCHED MY FENDER WITH A BELT BUCKLE FROM LEANING OVER MY FENDER!!!!!!!! REALLY HOW STUPID CAN A SHOP BEEEEEEEEE!!!!!!!!!!!!!!!!!!!!! I WOULD NOT TAKE MY LAWN MOWER TO THAT SHOP!!!!!!!!!!!!!","neg-2

I walked into the Dealership on January 31, 2015 to get some pricing on a new Yukon Denali and to get an appraisal on my 2009 Escalade. Two hours later I drove out in the new $72,000 SUV with out having final lease approval! 17 days later I had to RETURN the vehicle because they could not get the financing for me. End of the month, and pressured and rushed into doing a deal now!Now it gets worse...I had driven my 2009 Escalade in, the sales manager [redacted], drove it for the appraisal and NOTHING was wrong with it! 17 days later they returned it to me, and left it running in their lot. First the air condition did not work and I noted that someone had driven it 72 miles and had run down the battery.Next morning I try to start it, dead battery so I call [redacted]o. General Sales manager and told him I had a dead battery. He said some one would call me immediately. I waited till 1:00 PM and jump started it, and took it to the service department. The service writer could not start it the next morning (no surprise) and had to buy a new battery and have the A/C service and the total on the bill was $450..Now, when I left my Escalade at the dealership EVERYTHING was in good working order and no battery or A/C problems at all. 17 days later they return it with a dead battery and A?C problems.I have asked them a number of times to pay the $450 that was my cost to have my Escalade put back into the same condition as I left it there, 17 days ago.They have REFUSED! And said, not their problem!!Product_Or_Service: Fix Car Staring ProblemDesired SettlementJust pay me the $450 my out of pocket expenses that I incurred and you caused.Business Response We have carefully reviewed all documentation and information (EMAILS) provided to us, by you, our service department, our lenders, and our sales and finance team realizing that the stipulations needed by the approving lender could not be met by Mr [redacted] he stated his Bankruptcy was DISCHARGED after review of the docs provided by him the Bankruptcy is not discharged so the approval is no longer valid . The vehicle he traded was in need of apparent services being a 2009 model year we are not in the practice to drain batteries of there ability to maintain a charge nor do we discharge air conditioning systems we simply washed the vehicle you attempted to trade in and pulled it up front from our trade storage area to simply return the vehicle to you Mr [redacted]. Upon completion of this review, we believe we have done our due diligence and consider the matter closed.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Sorry to say they are 100% wrong. I will not go into the issure of my BK being "discharged" as that was never asked, only I was OUT of BK and I was effective October, 2014. Be that as it may, does this explain why they let me drive the SUV for 17 days? And when I turned my Escalade in the were NO service problems and NO battery problems. I expected them to return it to me in the same condition. There were irresponsible and did not practice good business by having me drive the new Yukon for 17 days. As I have said, they NEVER should have allowed me to drive it away while not being 100% credit approved! End f the month, and lots of pressure to "make" the sales month.I am still demanding they pay me the $450 for the cost of a new battery. The least they could do for causing me so much grief for that long a period of time. They did not explain why I was able to drive the new SUV? And their word against mine the my Escalade was in perfect condition when I turned it in, also someone at the dealership drove it 72 miles, and did not have the courtesy to fill it up with gas! As far as I am concerned they are not telling the truth about very much that actually went on . I do not consider this case closed until they pay me my $450.00.Final Business Response After further Review we feel we did our best to satisfy the matter we will not be refunding any monies and consider the matter closed Thank You in advance.

Went to buy a car and wanted to not get it and go somewhere else and I Called them and the Nevada law says if you don't take delivery of car and 5 days to to it. Well I called and mike asserted the phone and was treated very disrespectful never go to that dealership I am filing auther complaints to ","neg-1

1st Vehicle was brought in for service, vehicle was damaged by GMC Service along with another vehicle. 2nd vehicle brought in for Recall and service recall could not be performed, delay in return of my vehicle because person who brings vehicle up was talking (watch them the whole time), other people being driven in vehicle that should not have been in vehicle. Had to return a 2nd time for recall.
Offer advertised on TV to bring in Recalled vehicles and receive a $25 gift card, NOT offered to people who already brought car in for recall. Submitted forms to GMC, no reply (twice). So I gather from this DO NOT BRING IN RECALLED VEHICLE, they may offer you a few dollars for your inconvenience if you wait. To late for accident victims. ","neg-3

Sales, Service and Financing were all PATHETIC! - Even to the level of the General Manager - [redacted]! Purchasing a vehicle is a huge undertaking for many of us working folks; be it new if youre lucky or even used for that matter. As a single mother, I was interested in a "pre-certified" used. The sales person knew NOTHING of the vehicle he "thought he sold" to me. My fianc knew more about the vehicle and its capabilities and sold me on the vehicle, NOT the "sales person" [redacted]. We informed the [redacted] finance guy that we did not want my credit ran that we had a preapproval from another facility. He said that they would not "SHOP" it but would have to run my credit 1x to see what rates came up. Of which I agreed to that part only - NOT SHOPPING! Then to mislead me and tell me that I HAD to talk with the bank that they had the rate with. Which is TOTALLY FALSE!! Even my Credit Union backs this! Then to FIGHT to have RENO GMC supply my original financer information to match the rate they pulled up. [redacted] is very smooth and a LIAR! The issues with the vehicle discussed that night were to be addressed as there were issues with the steering and wheels - I would say that would be issues of concern as I use the vehicle to transport children. I never heard from the sales person "[redacted]" who was to sched service follow-up. The vehicle had been in my possession for less than 10 days when I called the General Manager not only to inform him of prior issues but now that A SERVICE LIGHT IS ON as well! Via a personal letter he sent out to contact him with issues - [redacted] took the call but promptly passed the buck. I have left messages and still to no avail there has not been a response. For a PRE-certified vehicle and all the rigors they CLAIM that they perform on the vehicles has also been a lie Why do I have SERVICE lights coming on if they did their jobs. I now have 4+ finance rejection letters that have shown up So now they have majorly impacted my CREDIT as well. Missing 2nd key as well.Product_Or_Service: 2010 Acura TSXDesired SettlementHold the business responsible/accountable for not only their agreements, claims, actions and the lack thereof. To send whatever notifications to the 3 credit bureau's to rectify the damage they have done; uphold their responsibility to not only fix the vehicle issues at the time of reported sale but to also perform the "PRE-CERTIFIED" work and provide a written notice of thereof and to fix any other issues that would have arisen had the proper work been done prior to the sale of the vehicle. KeyBusiness Response In Response to the complaint made by [redacted] to the [redacted] first inquired about purchasing a 2010 Acura TSX from us on October 6th 2015. We contacted her and scheduled an appointment for her to come in and test drive the vehicle. She arrived with her Fiancé and began working with our sales representative [redacted]. We offered them an extended test drive for a two day period, and they ended up keeping the vehicle for three days.[redacted] and her Fiancé returned on October 9th to purchase the vehicle late in the day. She was very cautious about making credit inquiries due to some issues she did not want to elaborate on. We respected that wish. We agreed on numbers and she allowed us to run her credit. There was no inquiry from another lender for a pre-approval on the report and that was a concern because of her previous statement of having been pre-approved for the car loan. We were trying to obtain an interest rate that was satisfactory to her and we needed to work with different banks to do so. During the process of getting the loan approved, we submitted the application to [redacted]. The underwriter requested a personal interview or welcome call from [redacted] to discuss personal financial matters. We also requested [redacted] to do this numerous times, and she assured us that it would be completed, but it was not. Ultimately the financing ended up going through [redacted]. After [redacted] called [redacted] and explained the situation with [redacted], he submitted an indirect loan to them, only to find out the [redacted] had also submitted an indirect loan to them as well. [redacted] chose to do the loan directly and mailed a check to us. Due to not contacting [redacted], [redacted]'s loan resulted in a higher interest rate than she had desired. This was not an instance of out Finance Director, Salesperson, or any of the management lying to [redacted]. This all came about because she did not follow through on necessary actions needed to complete the loan process. This was explained clearly from the beginning and we reviewed it again with [redacted] several more times. We believe that we went above and beyond the normal course of action to make sure that we could help the customer. We gave permission for the extended test drive and worked very diligently to obtain the financing rate that she desired, and this required working with several banks.[redacted] received a phone call from [redacted] after the transaction was completed. She explained that her credit had been ran more than once and that she had been promised some items which remain outstanding from the dealership. [redacted] immediately met with both [redacted] and [redacted] about what transpired with [redacted]. [redacted] called [redacted] while they were together and when [redacted] checked back with [redacted], he found out that the customer had still not returned any of the calls. [redacted] asked that we continue trying to get in touch with her. In [redacted]'s complaint, she mentions that she did not receive the second key. She received the second key on the night of delivery, October 9th. We have left several messages for her to schedule an appointment for the alignment that she is due to have completed. She has not returned our calls. We are not trying to pass the buck, as she indicated in her complaint, we would like to solve this. For her convenience we have offered for her to just bring the vehicle by without an appointment.When we spoke to [redacted], he felt that he had been trying his very best to offer great customer service, by reaching out to [redacted] numerous times. As indicated on our business phone records, and his personal phone records his efforts are there and true. He is still reaching out to help her.Reno Buick GMC CadillacManagement Team