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Reno Healing Massage

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Reno Healing Massage Reviews (1)

On Saturday, November 14th at around 2:00PM PST, I contacted Reno Healing Massage to schedule an appointment for their services. The operator on the phone informed me that they needed a credit card on file only to reserve the appointment time, and that I could pay with cash after the appointment if I preferred. Upon arriving at their facility, I was greeted by owner, [redacted], and a female masseuse. I was instructed to fill out a form as a new patient and describe any type of services I would like performed. During this period of time, I was made extremely uncomfortable by both [redacted] and her associate. They prompted me to watch a vulgar film with sexual references and were making suggestive comments in reference thereof. [redacted] then made very sadistic and morbid claims to having been poisoned by a gas company before moving to their new location.At this time, I felt very dissatisfied by their lack of customer engagement and trustworthiness and made an attempt to leave the room by mentioning that I needed to go to my car to bring in a different card to pay with, at which point [redacted] told me they already had a credit card on file and that there would be no need. This was a surprise since I was told I could pay with cash after my appointment and did not receive or sign any contractual agreement.After several attempts to contact this business, I immediately notified my banking institution and filed a claim with their claims department. I made it very clear that I had been charged unknowingly and did not receive services rendered . They were quick to file a report and investigate the situation. I was contacted by [redacted] almost an hour later and told her I had a family emergency and would need to cancel the reservation. She proclaimed that there was a 24-hour cancellation policy and she would not honor a refund. I was never informed of this and told her she should be expecting a call from my bank and a report was being made for a $70 charge to my acct.Product_Or_Service: MassageOrder_Number: N/AAccount_Number: N/ADesired SettlementI would like a full refund and would desire Revdex.com to investigate this matter and if necessary keep a listing of this report for public records as well as include any necessary derogatory remarks. Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted] made a short notice appointment with Linda Marie, and it was booked on a card.All our text and email receipts, and our website have our cancellation policy on them. We were friendly and joking and showed him a short from [redacted], a cartoon that is on cable, about [redacted] that just came out on TV. We thought it was funny. It was in no way pornographic. I am sorry he found it in bad taste. He did not say that. He said he needed something in his car and disappeared. The therapist made a special trip in for his short notice appointment. I called him when he did not come back, and he said he had a family emergency. I explained to him we had to pay the therapist and we had a cancellation policy, he said he called his bank and cancelled the transaction. We still had to pay the therapist for her coming in short notice. It was no ones intention to offend him, we were joking. [redacted] never indicated he was offended, he simply disappeared, with no explanation. We are sorry he finds [redacted] in bad taste, it is a COMEDY. We thought we were being friendly, he is a young person of that viewing audience age , it was no one's intention to offend, and no one here showed him porn, or has any interest in porn, his mind took that to a level on his own that simply was not there. We will refund him since he apparently says now he did not cancel the transaction, however, nothing he has said so far has been true. Sorry he was offended, he missed out on a great massage from a very good therapist, and we cannot afford to pay for therapists out of pocket like this we are a very small business, so we will be more careful in the future not to make any assumptions about what people in his age group might think is funny.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I still have not received a full refund for this transaction and until I do this matter will be left unresolved. I also didn't feel the company response was very reassuring and it was a defamation of character on my behalf.Final Business Response [redacted] has already received a refund. The banking process for refunds is not under our control, however it was initiated by our software. In the future we will be more careful to access how psychologically stable new clients are. Sharing a [redacted] cartoon vignette was in no way intended to offend. We consider the matter resolved, and will be more attentive in the future to the humor or lack of in potential clients. How the words demonic or satanic pertain to seeing a cartoon that is on mainstream television enters a conversation speaks to psychological stability, and possible fanatic, and radical thinking. We would rather not have our dedicated holistic therapists exposed to these types of people. It is my job at Reno Healing Massage, to make sure the person purchasing the health and wellness care gets and EXCELLENT massage, and appropriate wellness coaching for their health condition, and to protect my workers from potentially harmful or dangerous clients as well. In this I failed, because I did not access the stability of the client first. That will not happen in the future. The therapist, is now relieved to have had no contact with this client in light of his bizarre behavior and claims.We consider the case closed.Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Refund issued. Thanks Revdex.com for helping resolve this issue.

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Description: Massage Therapists, Coaching - Life, Day Spas

Address: 470 E Plumb Ln STE 300, Reno, Nevada, United States, 89502-3539

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