Reno Radiological Associates

I received a text alleging that the Veteran's Administration has not sent the correct information so that RRA can
submit a claim for $ 340.
I never heard of this company or had any idea that they are just a couple blocks north of me.
When I told them I didn't know who they are, I received an immediate reply that I had opted out of further
notifications. This isn't over.

My insurance company has sent 4 request of 2 letters each requesting information in regard to the services provided on 5/6/2014. That is a total of 8 correspondences and they have yet to send the information requested. We need this information in order to close out my bill at [redacted] Regional Medical Hospital.My Patient # [redacted] My Insurance [redacted]Product_Or_Service: Radiologgical ServicesDesired SettlementJust send requested information to [redacted].Final Consumer Response The Problem has been resolved and I would like to close out this Compliant.

I received service from RRA in late winter. I was never billed; but expected to be once my insurance made their payment. I was contacted this week by an automated service via voicemail asking for me to call back about my bill. I called back and the voicemail box is full. I've called back for several days and had no luck; the mail box is still full. I emailed and my email was returned with a message that the RRA's inbox was full. I would like to pay my bill, but need one first. I'm concerned that this could have an effect on my credit. I do not know how to resolve this since I cannot contact them.Product_Or_Service: X RaysDesired SettlementI want to receive a bill so I can pay RRA. Final Consumer Response I recently resolved this matter after the business finally contacted me. Thank you for your help.

reno radiologcial associates sent bill to collection. I contacted VA about payment they payed bill over a year ago VA called reno radiological gave them info about payment rra was very RUDE to VA person would not let them speak to supervisor. rra said they will keep sending to collection.Product_Or_Service: x-rayDesired SettlementHave reno adiological associates get payment info right and stop collection service notice'sBusiness Response [redacted]RE: [redacted] File#: [redacted]Dear Revdex.com, Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. [redacted], LLC provides medical billing management services on behalf of Reno Radiological Associates. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Reno Radiological Associates.Our review of the patient's account has resulted in these findings:The date of service 06/06/2014 was submitted the Veterans Administration on 07/10/2014We received a call from the VA on 08/25/2015, they provided the payment information.As a result of these findings, we have taken the following corrective actions:We have posted the payment to the patients account; and closed the balance with the collection agency. We apologize for the inconvenience this has caused Mr. Fry At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at [redacted] Customer Service Representative [redacted]11460 N. Meridian Street, Ste 200Carmel, IN 46032cc: [redacted], Chief Compliance OfficerFinal Business Response I received 2nd request dated on 9-10-15 on 9-21-15,did not receive 1st request. I tried to contact pt, left message on voice mail. This matter has been resolved. Collection agency is cancelled, payment investigation has been launched to find VA payment. In the meantime, an adjustment was made to the patient acct on 8-16-15 to reflect a zero balance. The patient will not receive any further bills for this charge.[redacted]Reno Radiological Associates

I received a letter from [redacted] Collection Service in December 2013, stating that Reno Radiological Associates (RRA) has sent my invoice to collection due to 'payment not received'. I had no idea that I was being sent to a collection service, and that I owe Reno Radiological Associates for a service! The letter stated that the service was performed on 10/15/2012 and it was for a routine mammogram. I had [redacted] Health insurance in 2012 and everything was covered, especially when it was for a routine mammogram. At no time between 10/16/2012 to when I received the collection notice in December 2013 did I receive a bill or statement from RRA informing me that I owe for a mammogram screening. I called [redacted] Collection Service to let them know that I'm disputing the charge. [redacted] informed me that I'd need to settle this matter with RRA. I called RRA at 855.386.0188 on 03/25/2014, after being on hold for 15 minutes, and spoke with [redacted]. I described my case to [redacted], and she informed me that an account manager from RRA will contact me within 3-5 days to discuss. To this day, I still haven't heard from RRA on this, and I've tried to call back but couldn't get through. In the meanwhile, I contacted [redacted] Health insurance, and was informed that they never received a bill from RRA for a mammogram performed on 10/15/2012. If my insurance had received the bill and denied to pay the charge, then I'd have received a statement from my insurance company stating that the charge was denied and I'd be responsible for the service but I did not receive anything like this.Product_Or_Service: 10/15/2012Account_Number: [redacted]Desired SettlementI would like for Reno Radiological Associates to withdraw my account from the [redacted] Collection Service and write off the charge of $315.11 ($296.00 account balance + $19.11 interest) for the mammogram service due to incomplete billing in 2012 to my insurance company. My account status with consumer reporting agencies should be changed/updated to 'Settled' instead of 'Disputed'.

We paid for services upfront, and additional amounts to RRA via co-pay to [redacted] Med later - then received collection agency notices for odd amounts.My wife visited the doctor in June to inspect her throat. She paid a certain amount as a down payment prior to the exam. She/we recieved a bill for an additional amount (which included the Radiology services) and paid it also. Several months later we recieved collection notices from [redacted]. of Reno for two additional amounts. We cannot track what services these additional fees are for. We've disputed the charges with the collection agency, and seeing that other customers have had their credit ruined through this scheme, we are exploring other legal options to protect ourselves. Desired Settlement1. Fix the billing problem and stop harassing customers.2. The collection service ([redacted]) should stop assisting Reno Radiological Associates in the extortion of money from customers.3. [redacted] Medical Group should immediately stop doing business with Reno Radiological Associates until their obvious billing problems are resolved.Business Response Reno Radiological's services are separate from those provided by [redacted] Medical Group. Payments made to [redacted] Medical Group are not applicable to Reno Radiological's billings.Final Consumer Response

I did a MRI imaging on Feb. 27, 2015. I paid the co-payment, $250, with my credit card to the front desk clerk after the service. Reno Radiological Associates CHTD sent me the bill of $250 multiple times. I called and explained to them that I already paid for the service. Today I received a final notice threatening me that they will transfer my account to a collections agency! This medical group has a messy financial system that abuses the collections agency to ruin the customer's credit. It is not the first time that I paid for the service and was screwed up by their horrible billing department.Product_Or_Service: MRI imagingAccount_Number: Account No. [redacted]Desired SettlementThey should restructure their billing department to be effective. And STOP sending me bills that I already paid!Business Response Patient paid copay for services at Time of Service. The facility posted the payment under the wrong patient. As the billing company, we received charge information on one patient ID and payment information on a different patient ID. Patient received a bill, as their payment, was not allocated to their charge. Patient called on 7/2/15. Customer service launched a "payment investigation" as patient stated they paid at time of service. Payment was found on different patient ID and moved to the correct account, bringing balance to zero on 7/13/15.Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)

Contacted them when found a collection on my credit report, was told it would be handled. Forced to pay collections now remains on credit report.When we went to apply for a home loan, I discovered a collection account on our credit report which I had no idea was there. It was from 9/27/12 for son [redacted], Acct #[redacted] -A collection from [redacted] -Ph# [redacted] -contact: [redacted] for $98 (their acct # for this transaction is #[redacted]). Contacted them in April 2013 to find why it was turned over by Reno Radiological Assoc. They told me to call the Medical Billing to get details. I called and was told the account had been billed backwards on insurance. [redacted] first/[redacted] second (instead of the reverse) & that it would be rebilled. I waited for 60 days for it to show on credit report, but it remained unchanged. Called them back and was told they put the acct. on "hold" with collections, but that it hadn't been rebilled, but would be done. Again, no change after another 90 days. Called back to give Reno Rad. payment and would argue with insurance later, but was told they couldn't accept $ directly because it was already in collections and they couldn't pull it back AND the insurance company had rejected it because it was now more than a year old. Went online 12/16 and paid with Collection company. Collections will NOT remove from credit report - called Reno Rad yesterday, got [redacted]. She said supervisor has been out sick for 3 days but she would email her. She sees last notes from 8/4/13 and again in Oct. '13 where I called. Said their "old system" is gone so she cannot see past notes. She also said they have changed their collections department "entire office changeover" because of problems with billing. Said she cannot personally remove from credit report (only her supervisor can) because I didn't pay them directly (even though I was refused that option) and that unless it is their error, they don't usually approve for it to be removed. I said it WAS their error! She began to go through all of the accounts tied to my social. The original information I'd been given was for an account for [redacted]'s twin - [redacted] - NOT this account!!! I was given BAD INFORMATION to start with (and this was with their old billing office). [redacted] was tied to me...but [redacted] had an account all on his own with an incorrect phone # and address, even though with each telepone call, I provided updated information. She acknowledged all of my information was messed up in their system and assured me she had updated it all to reflect proper insurance order, address, and phone #'s. Neither entity will remove from credit report. We are trying to get a ** loan for a home in Reno but underwriter wants that collection removed. Thank you for your assistance. We just want the $98 collection taken off.Desired SettlementWe want Reno Radiological to contact [redacted]s and have them remove this item from our credit report and provide us documentation for the underwriter so that we may obtain a pre-approval letter for impending home loan. Want update completed IMMEDIATELY.

I am writing to complain that Reno Radiological Associates first, failed to reasonably provide this Veteran appropriate service in their billing practices as they have the written pre-approval from the Department of Veterans Affairs who pays them, and second, failed to correct their billing to me. Lastly, ALL the telephone numbers on Reno Radiological Associates statement are automated, with NO way to leave a message, and ALL informational only ? that means NO way for a customer to talk with someone at Reno Radiological Associates about anything.What part of this disabled Veterans is ?Department of Veterans Affairs pre-approved? doesn't Reno Radiological Associates understand?These failures by Reno Radiological Associates is especially distressing and disgusting as a grim 22 Veterans kill themselves each DAY due to a lack of appropriate service. Nevada is a staggering number two in the nation for Veterans' suicides, 74% MORE than that already repugnant national rate. We women Veterans are six times MORE likely to kill ourselves than non-women Veterans. We Veterans are only a rare 7% of the American population but account for three times that much, 21% of all suicides. These failures of Reno Radiological Associates to provide appropriate and reasonable service to a Veteran, contributes to why 20,000 Veterans attempt suicide each year and why 8,000 Veterans kill themselves each year.Account_Number: [redacted]Desired SettlementI want Reno Radiological Associates to first be more pro-active in their duty to we Veterans and, second, provide in writing to this disabled Veteran that my account with them is paid in full, as it has been some 15 years now of the VA paying them, and Reno Radiological Associates has reported nothing adverse to any credit agency. Lastly, I want Reno Radiological Associates to provide a telephone number on their statements where a billing issue like here could actually be resolved rather than me the disabled Veteran being forced to get the help of the Revdex.com in getting someone from Reno Radiological Associates to even talk with this disabled Veteran.Business Response Our attempts to contact this patient have been futile. They do not answer the phone or have voicemail. The insurance information on the account was updated from Veterans Affairs to TriWest and claim was filed on 3/22/16. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I want Reno Radiological Associates to first be more pro-active in their duty to we Veterans and, second, provide in writing to this disabled Veteran that my account with them is paid in full, as it has been some 15 years now of the ** paying them, and Reno Radiological Associates has reported nothing adverse to any credit agency. Lastly, I want Reno Radiological Associates to provide a telephone number on their statements where a billing issue like here could actually be resolved rather than me the disabled Veteran being forced to get the help of the Revdex.com in getting someone from Reno Radiological Associates to even talk with this disabled Veteran. Final Business Response The claim is in process with the [redacted]. At this time the account is not paid in full. A letter could be issued once payment is received. The statement that was mailed to the patient on 3/13/2016. The statement includes the phone number, 855-592-5264. Our records indicate calls were received 3/19 and 3/22. Account lookup through the [redacted] was successful. Our attempts to reach the patient at 775-746-0972 have gone unanswered. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)This Veteran wants Reno Radiological Associates to be more pro-active in their duty to we Veterans. 1st: This Veteran is PRE-approved for RRA by ** for Tri-Care pmt, NOT ** pmt as RRA states here they're waiting on. 2nd, as stated on ** pre-approval RRA has, has RRA even billed Tri-Care? 3rd: RRA tel # is AUTOMATED only, as it says so on their statement. RRA tel # has NO live body to talk with, hence Revdex.com complaint. 4th: this Veteran, as Revdex.com & ** recommend, does business ONLY in writing.

My daughters have undergone numerous CT Scans and MRI's through Reno Radiological Associates. We are talking thousands of dollars worth of services and to my knowledge, I've paid every bill as they've arrived. Yesterday, in the mail, I receive two collection notices from [redacted] Collection Service. One is for $12.30 and the other is for $9.04. We are talking about a total of $21.34. No one ever called or sent me a bill indicating I had an outstanding balance. I was floored when I opened my mail. I have left several messages with none being returned.Desired SettlementI want this recalled from collections and I am happy to pay the balance in full. My credit is perfect and this will screw it up. Final Consumer Response I was contacted and told they had the wrong secondary insurance group number. They said they'd refile and should wipe out the debt. I was told that I'd be notified after 30 days. I sent a letter to the collection agency with this information. I still find it impossible to believe that Reno Radiological had no contact phone number for me over this debt of under $25. If you look them up on Yelp you'll see numerous other similar complaints. Thanks for your help, [redacted]