Renovation roofing issued a roof warranty on my home in March of as part of the previous owners process of selling the houseThe roof certificate stated that renovation roofing believed that the roof would be in good condition for the next years and issued a warranty for the next one year, this warranty was transferable to the next home owner,which is me I purchased the home in April of the same year I noticed in September after a rain event that the roof leaked in the kitchen next to the wall between the garage and kitchen I reported it to R.Rand they sent a repair team to patch the roof This being San Diego and we don't get much rain I didn't know that the patch didn't work until the next rain event the next month It leaked again and I called again, this time it took a couple of calls to get them to come out They went on my roof but I couldn't visually tell that they did anything and the next time it rained it leaked againg
I have called times to report
responce to your attached letter to invoice payment dated 7-05-I will attempt to address and explain the many items on your list as possible! I understand you are not happy with final outcome of roofing job - however, we cannot address any issue if we dont know what the remedy to
satisfy you is? you would be remiss if you didnt complaint to Revdex.com or contractor boardOkay, but what is the complaint exactly? 2, the power strip came off wallThe person you held responsible offered to re-install - you declined and I offered to re-instait and you declined my offer as well #%< the solar panels were drained and with any weld system, some wate will siphon onto roof no matter whatbut, no damage was done by small amount of waterThat is one of the reasons I didnt want that aspect of jobBut I think you are upset because some damage could have occured11, my solar guy took off panels only because your plummer wanted $to take offAs a favor to you we took off the weled panelsEven though I informed you I didnt want to do it as I didnt want to take on the responsibility.12, nails (not swept up) owner did have five different nails gathered and I apologized for thatWe normally have a clean up crew after job finish that cleans groundsThis was not done as yet because see item 13, whirlybirds? owner asked me to purchase new whirleybirds for replacementI replied okay but, we recommended dormer vents for a number of resons- no moving parts, more attractive look no water penetration, screened for wasps, flies etc to bar entryhe replied okay, include on proposalwe changed out two turbine vents for two dormer vents and then owner instructed crew he wanted two more vents that were included on proposalI told crew not to do any more work until I met with owner to discuss these two extra ventsWhen I instructed crew not to do anymore work, they assumed they would be coming back and that is why they never (or clean up crew) finished 100% clean up14, broke off light @ driveway? this might be possible as he states it was at end of driveway adjoing sidewalkWe offered to re-imburse for a new walkway solar light15, screw up tv aligignment? this satelite receiver dish was bolted through two layers of roofwe normally contact the dish company to come out and re-install correctlyWhich is either through fascia or brackets holding joints or raftersThrough the roof is not proper procedure and satellite companies know thisHowever, they informed owner they would charge him to realign it through the shingles for a sight charge,But would be a week later for scheduleI informed owner that I could line up by simply going on roof and him tell me when he received a perfect picture or I could have satellite installer on my payroll come out that day and re-align it at no charge to himHe stated he would rather wait until the 5th on next month for his dish companyIn summation: we apoligize for any inconvenience during the construction phase of new roof installNote: We also noticed the owner never remitted the 10% down or 40% upon material deliverySincerely, *** *** President
I hired Renovation roofing on February to fix the leak on our roof.March I received the invoice and paid for what is dueAfter weeks rain poured, same spot is leaking so I contacted the company to have it fixed, sent pictures of the leakWith no appointment or heads up someone showed up not knowing where the leak isWhen I got home less than an hour the guy is done and goneI contacted the company asking what was fixed because I want to make sure it was taken care ofI hardly get any response but I got the bill So complained that I was told it was under warranty but I got billed and I sent them pictures of nails all over the roof after the jobAccording to the email I received bill is zeroed out because of the nails and debris left on the roofRain came again and leak is still on the same spotAgain I contacted the company to ask if someone can fix the problem for the 3rd timeNow they are saying there is another leak that they fix and I got another bill and my original leak still exist! I got a response that they have done their part and asked me if there is still leak on march rain, I responded with a big YES it is still leaking on the same spotthat I would like to request and set up a date and time so I can pinpoint exactly where the problem is4th attempt, someone called me on Friday April 7th asking if they can come and fix the leakI responded with no one had set the date and time so nobody is home to point out the leakThe person responded I know where it is , it is close to the chimneySo I told him as long as you know exactly where the area then go aheadPerson called me to tell me "you have chimneys" To make it short they fixed an area far from where the leak is, times working on the same spot getting billed times for the same spot and I still have a LEAK!
A proposal/contract was madeA crew came out to reroof part of my houseThey used foul language all the time even after I asked not toThe neighbors complained even had to close their windowsThey tore off an electrical power strip they were using, dislodged the hot water exhaust vent, cut or broke a phone line, dislodged solar light tubes, broke removed hot water solar panels leaving broken glass in driveway and street,did not clean up nails properlyFor the most part they did poor sloppy work They said they were going to waive a $fee of the solar panels removal and still charged me for it Most of problems were resolved or I did the work myself I do not want someone else to go through what I went through with that crew
Original call came in on 1-13-by *** ***, requesting to meet at Harbinson for repair estimate 10: I arrived on time and nobody was home I called *** and left message He called back at 11:apologizing and granting permission to go on roof When I
called him back with report recommending new roof, he said he was going to put new roof on in near future but for right now he just wanted to stop leaks from going into house I strongly recommended new roof (sent photo’s of items needing addressing) as this roof has numerous problems, however, we could attempt repairs for approx $with a one year warranty as he planned on replacing roof by then signed contract 0n 1-23-On 2-03-we started work on repairs Nobody home We had three men there for approx hrs we returned 2-04-with two men finishing repairs in approx hrssee attached proposal #*** for a partial list of items addressed Note: nowhere on proposal does it state anything about wood replacement or wood repair as that usually only happens at time of re-roofing(Less expensive on both labor and materials)hard to tethree layers of shingle roof and replace wood and re-install layers shingles to make level We sent out invoice on 2-05-Two weeks later *** *** called stating she wasn’t satisfied with repairs as we didn’t change out wood on patio eave We explained that the wood wasn’t included in proposal (only leaks into residence) she said she wouldn’t have signed contract if she had know that *** was aware that we were not going to change out any wood But, as we value customer relations, as a courtesy, we would come out and repair piece of plywood with appt being made on 2-at 8:
We arrived as scheduled with nobody answering door (no access as gate is locked with dogs in yard) She called, rescheduled and we made another date3-18-AgainNobody home Third time she said someone would be at the house all day (3-20-15) and we arrived as scheduled Again, from 7:to 8:and nobody answered doorCalled office at 9:stating they didn’t here doorbell and we were leaving as he answered door..
We had sent original invoice with request for payment on 2- Sent past due notice on 3-and 3- I then instructed office to inform her that we were not going to make any further appts until payment received We finally received payment 0n 3-31-, two (2) months after receipt of invoiceAs I was considering returning with goodwill gesture on 4-11-15, I happened to receive a complaint filed by her to the Revdex.com dated 3-28- She basically filed complaint before sending out payment for work done.
In retrospect:
#She did not discuss items on contract - *** *** didAnd he understood exactly what was entailed in contract#Nowhere on proposal/contract does it state anywhere: we will change out, replace, repair wood or anything else on Patio or Residence
#We informed her to pay for contract work completed and we will then attempt to satisfy any complaints
#She was also informed (per contract) if monies not paid on time, forfeiture of any discounts would apply and the total amount of invoice is now the original cost of $#We will attempt one final visit (making it at least 4x total) to replace that inaccessible small piece of plywood allowing water onto her outside concrete when raining***
*** ** ***President
Suffered hardship and damage to personal property after roofer removed roof and not covering the roof during the storm in December Issues with roofer and his unprofessional approach of harassing tacticsThrough the reroof process the roof was not completed properly until after we refused to sign off on the financing through the hero program This took several months moving into the month of April 2016, until he finally agreed to finish the job I feared for my home and welfare because of Ray Moselys yelling, harassing underhanded tactics He lied repeatedly during the entire ordeal Claiming he could not get a permit due to city closer, when in fact the city was operating during the holidays
Renovation roofing issued a roof warranty on my home in March of as part of the previous owners process of selling the houseThe roof certificate stated that renovation roofing believed that the roof would be in good condition for the next years and issued a warranty for the next one year, this warranty was transferable to the next home owner,which is me I purchased the home in April of the same year I noticed in September after a rain event that the roof leaked in the kitchen next to the wall between the garage and kitchen I reported it to R.Rand they sent a repair team to patch the roof This being San Diego and we don't get much rain I didn't know that the patch didn't work until the next rain event the next month It leaked again and I called again, this time it took a couple of calls to get them to come out They went on my roof but I couldn't visually tell that they did anything and the next time it rained it leaked againg
I have called times to report
This is the most unprofessional business I have ever encountered, in any service areaRay is condescending, rude, and if anyone heardthe way he spoke to me they would never hire this companyThey did shotty work on our condo complex, even admitting that our skylight holes in the roof weren't the right size for their standard skylights so they just rigged them anywayHalf of our units have had leaks, debris from the outside coming in and major water damage in our wallsThe property was years old when I moved in and it was another years before we had new skylights put in by Renovation RoofingPrior to that (years), there had not been a single problem with any of my skylightsRay literally made fun of me and laughed at me because I took the word of his employee that it was jsut debris from the inside of the skylight from the installation (a year earlier)I asked this guy several times how that could be after so long but he insistedThe company also blew off several other homeowners about their issues, and Ray made fun of me and them for not calling over and over and over to report problems Some of us did, and now that I rent my property it is not as easy to know how bad the issue is until each site visit, and then when the company tells you its nothingWho do you go to for second opinion? Poor work, poor service, poor customer services, poor ownership, and so sad that a company like that survivesI recommend anyone considering this company get several options and estimates, and do not go with these guys because they are the least expensiveNot only will you get what you pay for (of lack thereof), but the money it will cost to fix the damage will make up for the cheap estimate in the long runGo with quality service, quality management, and a higher bid or find pieces of your ceiling coming down during Christmas, leaks in your walls, and debris from the outside blowing into your home on a regular basis
I hired Renovation roofing on February to fix the leak on our roof.March I received the invoice and paid for what is dueAfter weeks rain poured, same spot is leaking so I contacted the company to have it fixed, sent pictures of the leakWith no appointment or heads up someone showed up not knowing where the leak isWhen I got home less than an hour the guy is done and goneI contacted the company asking what was fixed because I want to make sure it was taken care ofI hardly get any response but I got the bill So complained that I was told it was under warranty but I got billed and I sent them pictures of nails all over the roof after the jobAccording to the email I received bill is zeroed out because of the nails and debris left on the roofRain came again and leak is still on the same spotAgain I contacted the company to ask if someone can fix the problem for the 3rd timeNow they are saying there is another leak that they fix and I got another bill and my original leak still exist! I got a response that they have done their part and asked me if there is still leak on march rain, I responded with a big YES it is still leaking on the same spotthat I would like to request and set up a date and time so I can pinpoint exactly where the problem is4th attempt, someone called me on Friday April 7th asking if they can come and fix the leakI responded with no one had set the date and time so nobody is home to point out the leakThe person responded I know where it is , it is close to the chimneySo I told him as long as you know exactly where the area then go aheadPerson called me to tell me "you have chimneys" To make it short they fixed an area far from where the leak is, times working on the same spot getting billed times for the same spot and I still have a LEAK!
Suffered hardship and damage to personal property after roofer removed roof and not covering the roof during the storm in December Issues with roofer and his unprofessional approach of harassing tacticsThrough the reroof process the roof was not completed properly until after we refused to sign off on the financing through the hero program This took several months moving into the month of April 2016, until he finally agreed to finish the job I feared for my home and welfare because of Ray Moselys yelling, harassing underhanded tactics He lied repeatedly during the entire ordeal Claiming he could not get a permit due to city closer, when in fact the city was operating during the holidays
This is the most unprofessional business I have ever encountered, in any service areaRay is condescending, rude, and if anyone heardthe way he spoke to me they would never hire this companyThey did shotty work on our condo complex, even admitting that our skylight holes in the roof weren't the right size for their standard skylights so they just rigged them anywayHalf of our units have had leaks, debris from the outside coming in and major water damage in our wallsThe property was years old when I moved in and it was another years before we had new skylights put in by Renovation RoofingPrior to that (years), there had not been a single problem with any of my skylightsRay literally made fun of me and laughed at me because I took the word of his employee that it was jsut debris from the inside of the skylight from the installation (a year earlier)I asked this guy several times how that could be after so long but he insistedThe company also blew off several other homeowners about their issues, and Ray made fun of me and them for not calling over and over and over to report problems Some of us did, and now that I rent my property it is not as easy to know how bad the issue is until each site visit, and then when the company tells you its nothingWho do you go to for second opinion? Poor work, poor service, poor customer services, poor ownership, and so sad that a company like that survivesI recommend anyone considering this company get several options and estimates, and do not go with these guys because they are the least expensiveNot only will you get what you pay for (of lack thereof), but the money it will cost to fix the damage will make up for the cheap estimate in the long runGo with quality service, quality management, and a higher bid or find pieces of your ceiling coming down during Christmas, leaks in your walls, and debris from the outside blowing into your home on a regular basis
A proposal/contract was madeA crew came out to reroof part of my houseThey used foul language all the time even after I asked not toThe neighbors complained even had to close their windowsThey tore off an electrical power strip they were using, dislodged the hot water exhaust vent, cut or broke a phone line, dislodged solar light tubes, broke removed hot water solar panels leaving broken glass in driveway and street,did not clean up nails properlyFor the most part they did poor sloppy work They said they were going to waive a $fee of the solar panels removal and still charged me for it Most of problems were resolved or I did the work myself I do not want someone else to go through what I went through with that crew
I payed for a new roof back in since then I have numerous text, paperwork and calls between the company and myself they kept sending people to fix all mistakes they made initially but never did they do what our contract said they would doNow they are telling me they can't do anything unless I pay more since my contract is now expired! Now my roof/ceiling is caving in
Ray Mosley threatened to install a mechanic's lien on my property if I didn't pay a Net-10 invoice in 72 hours (?!) When I wanted to pay interim amounts due, Renovation Roofing provided figures in excess of contracted amounts and did not provide evidence for same, despite multiple requests from me.
1) Secured initial estimate in January 2015. In September 2015, I finally decided to contract the work - at which point Mosley revised the estimate and tried to add charges for the flat roof, clean-up, and haul-away; charges which were clearly itemized and covered in the initial estimate and should not have been added - this amounted to double-charging. Took several rounds of communication for this to be fixed.
2) Work began November 11th with workers smoking and playing their radio loudly. After half the day, they left and didn't return. I called Renovation Roofing to find out what was going on. They said they had found that I need new sheathing and couldn't continue until I approve it - so they had been sent to another job. Meanwhile, I was home and easily reachable - could have approved all and kept the job going had they only tried to contact me. That sheathing is the one change order I approved telephonically, additionally confirming it through email.
3) On the second day, one of RR's trucks took out a corner of my retaining wall. Took pictures; notified my insurance; and contacted Mosley. When he finally responded, Mosley denied that his truck had caused the damage. I proceeded to get masonry estimates and was prepared to hire a contractor when I came home and saw someone finishing a repair job. To his credit, Mosley had gotten someone to enact a repair. To my detriment, he hadn't notified me that this was going to happen, and I would not have completed the job the way it was done (e.g., it needed rebar reinforcement since the corner had been knocked off).
4) I expected to be notified when the 10% and 40% of the invoice totals were due, but was not. Subsequently, I received a call asking for 50% to be paid, and I agreed to send a check to reach them by the end of the week. However, the 50% figure they quoted me was higher than the contract I signed plus the one change order. So I called and emailed, asking for an updated invoice in order to find out how they had reached their figures, in an effort to resolve this and pay them their 50%. I never received a phone call or email with that information.
5) Mosley came to the property on 11/23 for a "final walk-through," and I had requested that he bring with him a hard copy of the invoice which would reflect the correct costs. Instead, he brought a copy of the original October contract with the initial numbers. I still can't pay 50%, much less 100% of something, when I don't have evidence of what that number is. As a result of the walk-through, he was supposed to correct 3 things and leave a business card in my door when those things had been completed. I saw no evidence at all of things on that punch list having been completed and never found such a business card indicating their completion. For example, there were still nails all over my property and something that required Kilz priming and re-painting had not been touched.
6) Nevertheless, I received a Net 10 invoice on 12/4 with charges in excess of two thousand dollars beyond our original agreement. I immediately emailed, explaining that their figures were inconsistent with the contract and that I hadn't approved additional charges beyond the one change order. Mosley replied that the repairs were required by law, and that I now had only 72 hours (not 10 days) to pay the bill or they would issue a mechanic's lien on my property.
7) I wrote RR a letter detailing their abuse of California Business and Professions Code Section 159.6, which requires notice of any changes to contractor estimates before work proceeds; enclosed a check for the amount I believed I owed (the contracted amount plus the one change order I approved); and directed that the check be cashed only in consideration and agreement of the amount owed having been paid in full.
8) They cashed my check. Confusingly, they had directed me to make it payable to Ray Mosley directly, not Renovation Roofing, in order to provide a 5% "discount for cash."
9) A couple months later, they attempted to file a mechanic's lien on my property. I refused to accept notice of same, and have not heard more from them.
A three-day roof job took almost three weeks; included dealing with a significantly damaged retaining wall; involved workers who smoked and played loud music on my property; had three unfinished punch-list items; required significant time, effort, and communication to correct an estimate which double-billed me; ultimately attempted to charge $2K more than the contracted estimate; produced a 72-hour payment demand on a Net-10 invoice; and resulted in an attempt to levy a mechanic's lien on my property.
Good times. If this is your idea of a professional roofing contractor, Renovation Roofing is your company.
On the upside, I seem to have a good roof and skylights. I only hope that maintains, as I don't expect to get service for any potential warranty issues after writing a truthful review here - based on Yelp reviews that enumerate RR's unresponsiveness to problems after the job. If this in fact occurs, I will update this review.
This review is based on a warranty certificate on a home I purchased in April this year. I didn't have them install any roofing products, I'm just trying to get them live up to their promise.
The previous owner had the roof inspected by Renovation Roofing and by their estimation the roof would be good for 5 years and under warranty coverage for one year. This was a good sales tactic and it did put my mind at ease since the house is over 50 years old.
Unfortunately every time we had more than just a trace amount of rain it would leak in my kitchen and garage, and the wall that separates the two. I'll attach pictures and a video to show this.
They have come to my house to attempt to repair this leak 4 times now and I have called them 11 times to report the problem. My assessment is that are simply trying the fastest and cheapest way to stop the leak but there is a more significant problem that they are ignoring.
I've asked to speak to a Manger or the owner and was told me that he would call me, they even gave me a specific time that he would call...so I wait for the call and no call ever came.
At this point their failure to repair the leak is causing additional damage to my house.
I've been patient with this company and have been trying to get this resolved for 4 months, they had every opportunity to avoid this negative review. If you need roofing services I can't in good conscious recommend this company.
Ray came out within a day or so of our phone call; had a quote within a few days; got on the schedule within a few weeks.
Crew arrived a few minutes early and did a nice job; kept everything picked up; polite crew; and they finished on time!
Two weeks later, my neighbor called "hey I've a leak - what's the name of your guy?" so I passed along the phone number. Ray, Tiffany and Janice all nice to work with.
Original call came in on 1-13-15 by [redacted], requesting to meet at 715 Harbinson for repair estimate 10:00. I arrived on time and nobody was home. I called [redacted] and left message. He called back at 11:00 apologizing and granting permission to go on roof. When I called...
him back with report recommending new roof, he said he was going to put new roof on in near future but for right now he just wanted to stop leaks from going into house. I strongly recommended new roof (sent photo’s of items needing addressing) as this roof has numerous problems, however, we could attempt repairs for approx $800 with a one year warranty as he planned on replacing roof by then. signed contract 0n 1-23-15On 2-03-15 we started work on repairs. Nobody home . We had three men there for approx 3 hrs. we returned 2-04-15 with two men finishing repairs in approx 2 hrs. see attached proposal #[redacted] for a partial list of items addressed. Note: nowhere on proposal does it state anything about wood replacement or wood repair as that usually only happens at time of re-roofing. (Less expensive on both labor and materials). hard to tear-up three layers of shingle roof and replace wood and re-install 3 layers shingles to make level. We sent out invoice on 2-05-15.Two weeks later [redacted] called stating she wasn’t satisfied with repairs as we didn’t change out wood on patio eave. We explained that the wood wasn’t included in proposal (only leaks into residence) she said she wouldn’t have signed contract if she had know that. [redacted] was aware that we were not going to change out any wood. But, as we value customer relations, as a courtesy, we would come out and repair piece of plywood with appt being made on 2-14.15 at 8:00. We arrived as scheduled with nobody answering door (no access as gate is locked with dogs in yard). She called, rescheduled and we made another date. 3-18-15 Again. Nobody home. Third time she said someone would be at the house all day (3-20-15) and we arrived as scheduled. Again, from 7:00 to 8:00 and nobody answered door. Called office at 9:00 stating they didn’t here doorbell and we were leaving as he answered door.. We had sent original invoice with request for payment on 2-05. Sent past due notice on 3-16 and 3-25. I then instructed office to inform her that we were not going to make any further appts until payment received. We finally received payment 0n 3-31-15 , two (2) months after receipt of invoice.As I was considering returning with goodwill gesture on 4-11-15, I happened to receive a complaint filed by her to the Revdex.com dated 3-28-15. She basically filed complaint before sending out payment for work done. In retrospect:#1 She did not discuss items on contract - [redacted] did. And he understood exactly what was entailed in contract.#2 Nowhere on proposal/contract does it state anywhere: we will change out, replace, repair wood or anything else on Patio or Residence#3 We informed her to pay for contract work completed and we will then attempt to satisfy any complaints#4 She was also informed (per contract) if monies not paid on time, forfeiture of any discounts would apply and the total amount of invoice is now the original cost of $750 .#5 We will attempt one final visit (making it at least 4x total) to replace that inaccessible small piece of plywood allowing water onto her outside concrete when raining.[redacted]
[redacted]President
Renovation roofing issued a roof warranty on my home in March of as part of the previous owners process of selling the houseThe roof certificate stated that renovation roofing believed that the roof would be in good condition for the next years and issued a warranty for the next one year, this warranty was transferable to the next home owner,which is me I purchased the home in April of the same year I noticed in September after a rain event that the roof leaked in the kitchen next to the wall between the garage and kitchen I reported it to R.Rand they sent a repair team to patch the roof This being San Diego and we don't get much rain I didn't know that the patch didn't work until the next rain event the next month It leaked again and I called again, this time it took a couple of calls to get them to come out They went on my roof but I couldn't visually tell that they did anything and the next time it rained it leaked againg
I have called times to report
responce to your attached letter to invoice payment dated 7-05-I will attempt to address and explain the many items on your list as possible! I understand you are not happy with final outcome of roofing job - however, we cannot address any issue if we dont know what the remedy to
satisfy you is? you would be remiss if you didnt complaint to Revdex.com or contractor boardOkay, but what is the complaint exactly? 2, the power strip came off wallThe person you held responsible offered to re-install - you declined and I offered to re-instait and you declined my offer as well #%< the solar panels were drained and with any weld system, some wate will siphon onto roof no matter whatbut, no damage was done by small amount of waterThat is one of the reasons I didnt want that aspect of jobBut I think you are upset because some damage could have occured11, my solar guy took off panels only because your plummer wanted $to take offAs a favor to you we took off the weled panelsEven though I informed you I didnt want to do it as I didnt want to take on the responsibility.12, nails (not swept up) owner did have five different nails gathered and I apologized for thatWe normally have a clean up crew after job finish that cleans groundsThis was not done as yet because see item 13, whirlybirds? owner asked me to purchase new whirleybirds for replacementI replied okay but, we recommended dormer vents for a number of resons- no moving parts, more attractive look no water penetration, screened for wasps, flies etc to bar entryhe replied okay, include on proposalwe changed out two turbine vents for two dormer vents and then owner instructed crew he wanted two more vents that were included on proposalI told crew not to do any more work until I met with owner to discuss these two extra ventsWhen I instructed crew not to do anymore work, they assumed they would be coming back and that is why they never (or clean up crew) finished 100% clean up14, broke off light @ driveway? this might be possible as he states it was at end of driveway adjoing sidewalkWe offered to re-imburse for a new walkway solar light15, screw up tv aligignment? this satelite receiver dish was bolted through two layers of roofwe normally contact the dish company to come out and re-install correctlyWhich is either through fascia or brackets holding joints or raftersThrough the roof is not proper procedure and satellite companies know thisHowever, they informed owner they would charge him to realign it through the shingles for a sight charge,But would be a week later for scheduleI informed owner that I could line up by simply going on roof and him tell me when he received a perfect picture or I could have satellite installer on my payroll come out that day and re-align it at no charge to himHe stated he would rather wait until the 5th on next month for his dish companyIn summation: we apoligize for any inconvenience during the construction phase of new roof installNote: We also noticed the owner never remitted the 10% down or 40% upon material deliverySincerely, *** *** President
I hired Renovation roofing on February to fix the leak on our roof.March I received the invoice and paid for what is dueAfter weeks rain poured, same spot is leaking so I contacted the company to have it fixed, sent pictures of the leakWith no appointment or heads up someone showed up not knowing where the leak isWhen I got home less than an hour the guy is done and goneI contacted the company asking what was fixed because I want to make sure it was taken care ofI hardly get any response but I got the bill So complained that I was told it was under warranty but I got billed and I sent them pictures of nails all over the roof after the jobAccording to the email I received bill is zeroed out because of the nails and debris left on the roofRain came again and leak is still on the same spotAgain I contacted the company to ask if someone can fix the problem for the 3rd timeNow they are saying there is another leak that they fix and I got another bill and my original leak still exist! I got a response that they have done their part and asked me if there is still leak on march rain, I responded with a big YES it is still leaking on the same spotthat I would like to request and set up a date and time so I can pinpoint exactly where the problem is4th attempt, someone called me on Friday April 7th asking if they can come and fix the leakI responded with no one had set the date and time so nobody is home to point out the leakThe person responded I know where it is , it is close to the chimneySo I told him as long as you know exactly where the area then go aheadPerson called me to tell me "you have chimneys" To make it short they fixed an area far from where the leak is, times working on the same spot getting billed times for the same spot and I still have a LEAK!
A proposal/contract was madeA crew came out to reroof part of my houseThey used foul language all the time even after I asked not toThe neighbors complained even had to close their windowsThey tore off an electrical power strip they were using, dislodged the hot water exhaust vent, cut or broke a phone line, dislodged solar light tubes, broke removed hot water solar panels leaving broken glass in driveway and street,did not clean up nails properlyFor the most part they did poor sloppy work They said they were going to waive a $fee of the solar panels removal and still charged me for it Most of problems were resolved or I did the work myself I do not want someone else to go through what I went through with that crew
Original call came in on 1-13-by *** ***, requesting to meet at Harbinson for repair estimate 10: I arrived on time and nobody was home I called *** and left message He called back at 11:apologizing and granting permission to go on roof When I
called him back with report recommending new roof, he said he was going to put new roof on in near future but for right now he just wanted to stop leaks from going into house I strongly recommended new roof (sent photo’s of items needing addressing) as this roof has numerous problems, however, we could attempt repairs for approx $with a one year warranty as he planned on replacing roof by then signed contract 0n 1-23-On 2-03-we started work on repairs Nobody home We had three men there for approx hrs we returned 2-04-with two men finishing repairs in approx hrssee attached proposal #*** for a partial list of items addressed Note: nowhere on proposal does it state anything about wood replacement or wood repair as that usually only happens at time of re-roofing(Less expensive on both labor and materials)hard to tethree layers of shingle roof and replace wood and re-install layers shingles to make level We sent out invoice on 2-05-Two weeks later *** *** called stating she wasn’t satisfied with repairs as we didn’t change out wood on patio eave We explained that the wood wasn’t included in proposal (only leaks into residence) she said she wouldn’t have signed contract if she had know that *** was aware that we were not going to change out any wood But, as we value customer relations, as a courtesy, we would come out and repair piece of plywood with appt being made on 2-at 8:
We arrived as scheduled with nobody answering door (no access as gate is locked with dogs in yard) She called, rescheduled and we made another date3-18-AgainNobody home Third time she said someone would be at the house all day (3-20-15) and we arrived as scheduled Again, from 7:to 8:and nobody answered doorCalled office at 9:stating they didn’t here doorbell and we were leaving as he answered door..
We had sent original invoice with request for payment on 2- Sent past due notice on 3-and 3- I then instructed office to inform her that we were not going to make any further appts until payment received We finally received payment 0n 3-31-, two (2) months after receipt of invoiceAs I was considering returning with goodwill gesture on 4-11-15, I happened to receive a complaint filed by her to the Revdex.com dated 3-28- She basically filed complaint before sending out payment for work done.
In retrospect:
#She did not discuss items on contract - *** *** didAnd he understood exactly what was entailed in contract#Nowhere on proposal/contract does it state anywhere: we will change out, replace, repair wood or anything else on Patio or Residence
#We informed her to pay for contract work completed and we will then attempt to satisfy any complaints
#She was also informed (per contract) if monies not paid on time, forfeiture of any discounts would apply and the total amount of invoice is now the original cost of $#We will attempt one final visit (making it at least 4x total) to replace that inaccessible small piece of plywood allowing water onto her outside concrete when raining***
*** ** ***President
Suffered hardship and damage to personal property after roofer removed roof and not covering the roof during the storm in December Issues with roofer and his unprofessional approach of harassing tacticsThrough the reroof process the roof was not completed properly until after we refused to sign off on the financing through the hero program This took several months moving into the month of April 2016, until he finally agreed to finish the job I feared for my home and welfare because of Ray Moselys yelling, harassing underhanded tactics He lied repeatedly during the entire ordeal Claiming he could not get a permit due to city closer, when in fact the city was operating during the holidays
Renovation roofing issued a roof warranty on my home in March of as part of the previous owners process of selling the houseThe roof certificate stated that renovation roofing believed that the roof would be in good condition for the next years and issued a warranty for the next one year, this warranty was transferable to the next home owner,which is me I purchased the home in April of the same year I noticed in September after a rain event that the roof leaked in the kitchen next to the wall between the garage and kitchen I reported it to R.Rand they sent a repair team to patch the roof This being San Diego and we don't get much rain I didn't know that the patch didn't work until the next rain event the next month It leaked again and I called again, this time it took a couple of calls to get them to come out They went on my roof but I couldn't visually tell that they did anything and the next time it rained it leaked againg
I have called times to report
This is the most unprofessional business I have ever encountered, in any service areaRay is condescending, rude, and if anyone heardthe way he spoke to me they would never hire this companyThey did shotty work on our condo complex, even admitting that our skylight holes in the roof weren't the right size for their standard skylights so they just rigged them anywayHalf of our units have had leaks, debris from the outside coming in and major water damage in our wallsThe property was years old when I moved in and it was another years before we had new skylights put in by Renovation RoofingPrior to that (years), there had not been a single problem with any of my skylightsRay literally made fun of me and laughed at me because I took the word of his employee that it was jsut debris from the inside of the skylight from the installation (a year earlier)I asked this guy several times how that could be after so long but he insistedThe company also blew off several other homeowners about their issues, and Ray made fun of me and them for not calling over and over and over to report problems Some of us did, and now that I rent my property it is not as easy to know how bad the issue is until each site visit, and then when the company tells you its nothingWho do you go to for second opinion? Poor work, poor service, poor customer services, poor ownership, and so sad that a company like that survivesI recommend anyone considering this company get several options and estimates, and do not go with these guys because they are the least expensiveNot only will you get what you pay for (of lack thereof), but the money it will cost to fix the damage will make up for the cheap estimate in the long runGo with quality service, quality management, and a higher bid or find pieces of your ceiling coming down during Christmas, leaks in your walls, and debris from the outside blowing into your home on a regular basis
I hired Renovation roofing on February to fix the leak on our roof.March I received the invoice and paid for what is dueAfter weeks rain poured, same spot is leaking so I contacted the company to have it fixed, sent pictures of the leakWith no appointment or heads up someone showed up not knowing where the leak isWhen I got home less than an hour the guy is done and goneI contacted the company asking what was fixed because I want to make sure it was taken care ofI hardly get any response but I got the bill So complained that I was told it was under warranty but I got billed and I sent them pictures of nails all over the roof after the jobAccording to the email I received bill is zeroed out because of the nails and debris left on the roofRain came again and leak is still on the same spotAgain I contacted the company to ask if someone can fix the problem for the 3rd timeNow they are saying there is another leak that they fix and I got another bill and my original leak still exist! I got a response that they have done their part and asked me if there is still leak on march rain, I responded with a big YES it is still leaking on the same spotthat I would like to request and set up a date and time so I can pinpoint exactly where the problem is4th attempt, someone called me on Friday April 7th asking if they can come and fix the leakI responded with no one had set the date and time so nobody is home to point out the leakThe person responded I know where it is , it is close to the chimneySo I told him as long as you know exactly where the area then go aheadPerson called me to tell me "you have chimneys" To make it short they fixed an area far from where the leak is, times working on the same spot getting billed times for the same spot and I still have a LEAK!
Suffered hardship and damage to personal property after roofer removed roof and not covering the roof during the storm in December Issues with roofer and his unprofessional approach of harassing tacticsThrough the reroof process the roof was not completed properly until after we refused to sign off on the financing through the hero program This took several months moving into the month of April 2016, until he finally agreed to finish the job I feared for my home and welfare because of Ray Moselys yelling, harassing underhanded tactics He lied repeatedly during the entire ordeal Claiming he could not get a permit due to city closer, when in fact the city was operating during the holidays
This is the most unprofessional business I have ever encountered, in any service areaRay is condescending, rude, and if anyone heardthe way he spoke to me they would never hire this companyThey did shotty work on our condo complex, even admitting that our skylight holes in the roof weren't the right size for their standard skylights so they just rigged them anywayHalf of our units have had leaks, debris from the outside coming in and major water damage in our wallsThe property was years old when I moved in and it was another years before we had new skylights put in by Renovation RoofingPrior to that (years), there had not been a single problem with any of my skylightsRay literally made fun of me and laughed at me because I took the word of his employee that it was jsut debris from the inside of the skylight from the installation (a year earlier)I asked this guy several times how that could be after so long but he insistedThe company also blew off several other homeowners about their issues, and Ray made fun of me and them for not calling over and over and over to report problems Some of us did, and now that I rent my property it is not as easy to know how bad the issue is until each site visit, and then when the company tells you its nothingWho do you go to for second opinion? Poor work, poor service, poor customer services, poor ownership, and so sad that a company like that survivesI recommend anyone considering this company get several options and estimates, and do not go with these guys because they are the least expensiveNot only will you get what you pay for (of lack thereof), but the money it will cost to fix the damage will make up for the cheap estimate in the long runGo with quality service, quality management, and a higher bid or find pieces of your ceiling coming down during Christmas, leaks in your walls, and debris from the outside blowing into your home on a regular basis
A proposal/contract was madeA crew came out to reroof part of my houseThey used foul language all the time even after I asked not toThe neighbors complained even had to close their windowsThey tore off an electrical power strip they were using, dislodged the hot water exhaust vent, cut or broke a phone line, dislodged solar light tubes, broke removed hot water solar panels leaving broken glass in driveway and street,did not clean up nails properlyFor the most part they did poor sloppy work They said they were going to waive a $fee of the solar panels removal and still charged me for it Most of problems were resolved or I did the work myself I do not want someone else to go through what I went through with that crew
I payed for a new roof back in since then I have numerous text, paperwork and calls between the company and myself they kept sending people to fix all mistakes they made initially but never did they do what our contract said they would doNow they are telling me they can't do anything unless I pay more since my contract is now expired! Now my roof/ceiling is caving in
Ray Mosley threatened to install a mechanic's lien on my property if I didn't pay a Net-10 invoice in 72 hours (?!) When I wanted to pay interim amounts due, Renovation Roofing provided figures in excess of contracted amounts and did not provide evidence for same, despite multiple requests from me.
1) Secured initial estimate in January 2015. In September 2015, I finally decided to contract the work - at which point Mosley revised the estimate and tried to add charges for the flat roof, clean-up, and haul-away; charges which were clearly itemized and covered in the initial estimate and should not have been added - this amounted to double-charging. Took several rounds of communication for this to be fixed.
2) Work began November 11th with workers smoking and playing their radio loudly. After half the day, they left and didn't return. I called Renovation Roofing to find out what was going on. They said they had found that I need new sheathing and couldn't continue until I approve it - so they had been sent to another job. Meanwhile, I was home and easily reachable - could have approved all and kept the job going had they only tried to contact me. That sheathing is the one change order I approved telephonically, additionally confirming it through email.
3) On the second day, one of RR's trucks took out a corner of my retaining wall. Took pictures; notified my insurance; and contacted Mosley. When he finally responded, Mosley denied that his truck had caused the damage. I proceeded to get masonry estimates and was prepared to hire a contractor when I came home and saw someone finishing a repair job. To his credit, Mosley had gotten someone to enact a repair. To my detriment, he hadn't notified me that this was going to happen, and I would not have completed the job the way it was done (e.g., it needed rebar reinforcement since the corner had been knocked off).
4) I expected to be notified when the 10% and 40% of the invoice totals were due, but was not. Subsequently, I received a call asking for 50% to be paid, and I agreed to send a check to reach them by the end of the week. However, the 50% figure they quoted me was higher than the contract I signed plus the one change order. So I called and emailed, asking for an updated invoice in order to find out how they had reached their figures, in an effort to resolve this and pay them their 50%. I never received a phone call or email with that information.
5) Mosley came to the property on 11/23 for a "final walk-through," and I had requested that he bring with him a hard copy of the invoice which would reflect the correct costs. Instead, he brought a copy of the original October contract with the initial numbers. I still can't pay 50%, much less 100% of something, when I don't have evidence of what that number is. As a result of the walk-through, he was supposed to correct 3 things and leave a business card in my door when those things had been completed. I saw no evidence at all of things on that punch list having been completed and never found such a business card indicating their completion. For example, there were still nails all over my property and something that required Kilz priming and re-painting had not been touched.
6) Nevertheless, I received a Net 10 invoice on 12/4 with charges in excess of two thousand dollars beyond our original agreement. I immediately emailed, explaining that their figures were inconsistent with the contract and that I hadn't approved additional charges beyond the one change order. Mosley replied that the repairs were required by law, and that I now had only 72 hours (not 10 days) to pay the bill or they would issue a mechanic's lien on my property.
7) I wrote RR a letter detailing their abuse of California Business and Professions Code Section 159.6, which requires notice of any changes to contractor estimates before work proceeds; enclosed a check for the amount I believed I owed (the contracted amount plus the one change order I approved); and directed that the check be cashed only in consideration and agreement of the amount owed having been paid in full.
8) They cashed my check. Confusingly, they had directed me to make it payable to Ray Mosley directly, not Renovation Roofing, in order to provide a 5% "discount for cash."
9) A couple months later, they attempted to file a mechanic's lien on my property. I refused to accept notice of same, and have not heard more from them.
A three-day roof job took almost three weeks; included dealing with a significantly damaged retaining wall; involved workers who smoked and played loud music on my property; had three unfinished punch-list items; required significant time, effort, and communication to correct an estimate which double-billed me; ultimately attempted to charge $2K more than the contracted estimate; produced a 72-hour payment demand on a Net-10 invoice; and resulted in an attempt to levy a mechanic's lien on my property.
Good times. If this is your idea of a professional roofing contractor, Renovation Roofing is your company.
On the upside, I seem to have a good roof and skylights. I only hope that maintains, as I don't expect to get service for any potential warranty issues after writing a truthful review here - based on Yelp reviews that enumerate RR's unresponsiveness to problems after the job. If this in fact occurs, I will update this review.
This review is based on a warranty certificate on a home I purchased in April this year. I didn't have them install any roofing products, I'm just trying to get them live up to their promise.
The previous owner had the roof inspected by Renovation Roofing and by their estimation the roof would be good for 5 years and under warranty coverage for one year. This was a good sales tactic and it did put my mind at ease since the house is over 50 years old.
Unfortunately every time we had more than just a trace amount of rain it would leak in my kitchen and garage, and the wall that separates the two. I'll attach pictures and a video to show this.
They have come to my house to attempt to repair this leak 4 times now and I have called them 11 times to report the problem. My assessment is that are simply trying the fastest and cheapest way to stop the leak but there is a more significant problem that they are ignoring.
I've asked to speak to a Manger or the owner and was told me that he would call me, they even gave me a specific time that he would call...so I wait for the call and no call ever came.
At this point their failure to repair the leak is causing additional damage to my house.
I've been patient with this company and have been trying to get this resolved for 4 months, they had every opportunity to avoid this negative review. If you need roofing services I can't in good conscious recommend this company.
Ray came out within a day or so of our phone call; had a quote within a few days; got on the schedule within a few weeks.
Crew arrived a few minutes early and did a nice job; kept everything picked up; polite crew; and they finished on time!
Two weeks later, my neighbor called "hey I've a leak - what's the name of your guy?" so I passed along the phone number. Ray, Tiffany and Janice all nice to work with.
Original call came in on 1-13-15 by [redacted], requesting to meet at 715 Harbinson for repair estimate 10:00. I arrived on time and nobody was home. I called [redacted] and left message. He called back at 11:00 apologizing and granting permission to go on roof. When I called...
him back with report recommending new roof, he said he was going to put new roof on in near future but for right now he just wanted to stop leaks from going into house. I strongly recommended new roof (sent photo’s of items needing addressing) as this roof has numerous problems, however, we could attempt repairs for approx $800 with a one year warranty as he planned on replacing roof by then. signed contract 0n 1-23-15On 2-03-15 we started work on repairs. Nobody home . We had three men there for approx 3 hrs. we returned 2-04-15 with two men finishing repairs in approx 2 hrs. see attached proposal #[redacted] for a partial list of items addressed. Note: nowhere on proposal does it state anything about wood replacement or wood repair as that usually only happens at time of re-roofing. (Less expensive on both labor and materials). hard to tear-up three layers of shingle roof and replace wood and re-install 3 layers shingles to make level. We sent out invoice on 2-05-15.Two weeks later [redacted] called stating she wasn’t satisfied with repairs as we didn’t change out wood on patio eave. We explained that the wood wasn’t included in proposal (only leaks into residence) she said she wouldn’t have signed contract if she had know that. [redacted] was aware that we were not going to change out any wood. But, as we value customer relations, as a courtesy, we would come out and repair piece of plywood with appt being made on 2-14.15 at 8:00. We arrived as scheduled with nobody answering door (no access as gate is locked with dogs in yard). She called, rescheduled and we made another date. 3-18-15 Again. Nobody home. Third time she said someone would be at the house all day (3-20-15) and we arrived as scheduled. Again, from 7:00 to 8:00 and nobody answered door. Called office at 9:00 stating they didn’t here doorbell and we were leaving as he answered door.. We had sent original invoice with request for payment on 2-05. Sent past due notice on 3-16 and 3-25. I then instructed office to inform her that we were not going to make any further appts until payment received. We finally received payment 0n 3-31-15 , two (2) months after receipt of invoice.As I was considering returning with goodwill gesture on 4-11-15, I happened to receive a complaint filed by her to the Revdex.com dated 3-28-15. She basically filed complaint before sending out payment for work done. In retrospect:#1 She did not discuss items on contract - [redacted] did. And he understood exactly what was entailed in contract.#2 Nowhere on proposal/contract does it state anywhere: we will change out, replace, repair wood or anything else on Patio or Residence#3 We informed her to pay for contract work completed and we will then attempt to satisfy any complaints#4 She was also informed (per contract) if monies not paid on time, forfeiture of any discounts would apply and the total amount of invoice is now the original cost of $750 .#5 We will attempt one final visit (making it at least 4x total) to replace that inaccessible small piece of plywood allowing water onto her outside concrete when raining.[redacted]
[redacted]President