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Renovations Additions Maintence

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Renovations Additions Maintence Reviews (1)

Initial Business Response /* (1000, 5, 2015/06/23) */
Contact Name and Title: *** Office Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@kulasmaids.com
We just received your notice regarding a customer who was not satisfied with our cleaningOur satisfaction guarantee policy is to
correct problems within a 24-hour periodClient only used us once this year and called us a month later with a complaint, however she never requested for us to come back to correct, she just wanted to let us know she was unhappyAs a gesture of good will we are sending her a total refund for this serviceWe wish her all the best in the future
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The resolution of my money back by the business is great! I have yet to receive a check in the mailWhen I called Kulas Maids to discuss this issue, some time had passed, they are correctHowever, when I set up the cleaning a d when I called in with my displeasure I reminded the lady who answered the phone that I have pulmonary hypertension and cannot keep up with the cleaningI needed a base so I could go forward from thereKulas maids made more work for me by NOT doing what I needed and going through my closets to change out linens which I CAN doI was told when I called in that it was "too late" for them to come back and fiTheir mistakes AND too late for a refundThis is why I contacted the Revdex.comThank you

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Address: 120 Belair Trl, Stockbridge, Georgia, United States, 30281-2002

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