Renovia Services LLC

I am writing this email in a response to a complaint we received from your office.     The Complaint number is [redacted]. Client [redacted]   The complaint states that we busted some patio furniture and knocked a clock off the wall by power washing. ...

Renovia’s process is that we will open a claim and replace any personal  property that was  damaged in our negligence.  To open a claim we require pictures of what was damaged or broken.  We have asked Mr. [redacted] many times for the pictures to start this process.  Attached is a recap of a conversation I had on the phone and an email interaction between the property manager of the condos and our production manager that over saw the project.  We are willing to open a claim and start the process for the client as soon as he can provide us pictures or proof of damage.   Please let me know if you need anything else.   Thank you,     Brian J[redacted] Inside Sales Manager phone 866.271.2148 cell [redacted] fax 317.968.9567 email  bj[redacted]@renovia.com   www.renovia.com