Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I told Chris that I was not accepting their offer because my current vehicle already came with a year maintenance package I have been returned the card for the maintenance package that they offered because he sent it to me anyway after I told him that I know longer needed it And I also read his response, it was not one sales person that told me that they would not want to take the vehicle back it was Three sales people that told me they would not want to take my lease vehicle backI do believe that they only the $that I am out because of their actions and not doing right by the customer Regards, [redacted] ***
Rebecca came in and was told the wrong information by our sales personWe could have taken the lease back inAs per the disposition fee that she states that she was forced to pay it clearly states in the contract that fee is due when turning in the vehicle and we can not waive that or pay it for herThe sales manager called her times on 11/at 10:an and 12:pm also on 11/14/ at 1:22pmIn the sprit of offering good customer service we gave her a customer appreciation card that offers her Free Oil changes Tire Rotations and New York State inspections
This is becomming a waste of my time. I bought tires this weekend and they stated that the front tires were just past being legal. Since I was informed this (note: I never stated that I was haveing an issue with Rensselaer Honda) I bought 4 tires for my Honda. The price I paid was quite lower than I was quoted and were better tires then the Dealership. Based on the price I paid Rensselaer Honda could have except my offer of me buying two and them and basically come out even. As many of my co-workers and Family stated that will not ever do Business with Rensselaer Honda, and nor will I. Again thanks to the BBB for their help and insight.
Response taken over the phone: When the new lease was signed, 9/the check, the consumer was referring to, had already been posted and apply to the balance The close out amount that the customer was given from Honda included the October payment
I made a phone call to Mr*** and all he wanted
was a yes or no answerHe purchased a used vehicle with used tires and they
still meet NY state inspection requirements of at least 2/of an inchHe put on approx miles
He still can drive on themThe Service writer made a
suggestion that they may want
to upgrade there tires for the winterWe will not buy tires due to tire
wearHere is a link to NY inspection requirementshttp://www.safeny.ny.gov/equipmen.htm
Rebecca came in and was told the wrong information by our sales person. We could have taken the lease back in. As per the disposition fee that she states that she was forced to pay it clearly states in the contract that fee is due when turning in the vehicle and we can not waive that or pay it for...
her. The sales manager called her 3 times on 11/16 at 10:34 an and 12:02 pm also on 11/14/ at 1:22pm. In the sprit of offering good customer service we gave her a customer appreciation card that offers her 3 Free Oil changes 2 Tire Rotations and 3 New York State inspections.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I told Chris that I was not accepting their offer because my current vehicle already came with a 3 year maintenance package. I have been returned the card for the maintenance package that they offered because he sent it to me anyway after I told him that I know longer needed it. And I also read his response, it was not one sales person that told me that they would not want to take the vehicle back it was Three sales people that told me they would not want to take my lease vehicle back. I do believe that they only the $400 that I am out because of their actions and not doing right by the customer.
Regards,
[redacted]
This is becomming a waste of my time. I bought tires this weekend and they stated that the front tires were just past being legal. Since I was informed this (note: I never stated that I was haveing an issue with Rensselaer Honda) I bought 4 tires for my Honda. The price I paid was quite lower than I was quoted and were better tires then the Dealership. Based on the price I paid Rensselaer Honda could have except my offer of me buying two and them and basically come out even. As many of my co-workers and Family stated that will not ever do Business with Rensselaer Honda, and nor will I. Again thanks to the Revdex.com for their help and insight.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I told Chris that I was not accepting their offer because my current vehicle already came with a year maintenance package I have been returned the card for the maintenance package that they offered because he sent it to me anyway after I told him that I know longer needed it And I also read his response, it was not one sales person that told me that they would not want to take the vehicle back it was Three sales people that told me they would not want to take my lease vehicle backI do believe that they only the $that I am out because of their actions and not doing right by the customer Regards, [redacted] ***
Rebecca came in and was told the wrong information by our sales personWe could have taken the lease back inAs per the disposition fee that she states that she was forced to pay it clearly states in the contract that fee is due when turning in the vehicle and we can not waive that or pay it for herThe sales manager called her times on 11/at 10:an and 12:pm also on 11/14/ at 1:22pmIn the sprit of offering good customer service we gave her a customer appreciation card that offers her Free Oil changes Tire Rotations and New York State inspections
This is becomming a waste of my time. I bought tires this weekend and they stated that the front tires were just past being legal. Since I was informed this (note: I never stated that I was haveing an issue with Rensselaer Honda) I bought 4 tires for my Honda. The price I paid was quite lower than I was quoted and were better tires then the Dealership. Based on the price I paid Rensselaer Honda could have except my offer of me buying two and them and basically come out even. As many of my co-workers and Family stated that will not ever do Business with Rensselaer Honda, and nor will I. Again thanks to the BBB for their help and insight.
Response taken over the phone: When the new lease was signed, 9/the check, the consumer was referring to, had already been posted and apply to the balance The close out amount that the customer was given from Honda included the October payment
I made a phone call to Mr*** and all he wanted
was a yes or no answerHe purchased a used vehicle with used tires and they
still meet NY state inspection requirements of at least 2/of an inchHe put on approx miles
He still can drive on themThe Service writer made a
suggestion that they may want
to upgrade there tires for the winterWe will not buy tires due to tire
wearHere is a link to NY inspection requirementshttp://www.safeny.ny.gov/equipmen.htm
Rebecca came in and was told the wrong information by our sales person. We could have taken the lease back in. As per the disposition fee that she states that she was forced to pay it clearly states in the contract that fee is due when turning in the vehicle and we can not waive that or pay it for...
her. The sales manager called her 3 times on 11/16 at 10:34 an and 12:02 pm also on 11/14/ at 1:22pm. In the sprit of offering good customer service we gave her a customer appreciation card that offers her 3 Free Oil changes 2 Tire Rotations and 3 New York State inspections.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I told Chris that I was not accepting their offer because my current vehicle already came with a 3 year maintenance package. I have been returned the card for the maintenance package that they offered because he sent it to me anyway after I told him that I know longer needed it. And I also read his response, it was not one sales person that told me that they would not want to take the vehicle back it was Three sales people that told me they would not want to take my lease vehicle back. I do believe that they only the $400 that I am out because of their actions and not doing right by the customer.
Regards,
[redacted]
This is becomming a waste of my time. I bought tires this weekend and they stated that the front tires were just past being legal. Since I was informed this (note: I never stated that I was haveing an issue with Rensselaer Honda) I bought 4 tires for my Honda. The price I paid was quite lower than I was quoted and were better tires then the Dealership. Based on the price I paid Rensselaer Honda could have except my offer of me buying two and them and basically come out even. As many of my co-workers and Family stated that will not ever do Business with Rensselaer Honda, and nor will I. Again thanks to the Revdex.com for their help and insight.