To start, Renr a home has been one of the most in our opinion unprofessional businesses we have dealt with. The lack of customer service and care if astounding. The impossibility of reaching a manager and having them respond to phone calls, voicemails, messages and emails is beyond frustrating. The lack of kindness and care when you speak with someone at the front desk or ask to be transferred is appalling. We not only Have dealt with these issues but also, being told our lease was lost/misplaces/never received after a year of having our own signed copy. Being asked to leave the home we have occupied and leased under and executive rental for 4 years in a 30 day time line at Christmas with our two small children (then realizing we were contractually allowed 60 days) multiple issues with the home being blamed on us when in fact the home has and does have issues before we moved in due to the lack of care it received. Our neighbors and lawn care professionals have all told us on multiple occasions that the owners left their college student son here alone which resulted in massive parties, noise and destruction to the property prior to us taking on the lease. These issue have resulted in plumbing problems etc.... Bc of this there have been on going issues with the toilets and we have had to request many many maintenance repairs, one of which was our fault most however were due to previous issues as stated. Rent a home has been unresponsive in our attempts to contact them regarding the bills for these services. Over all it had been nothing short of a disaaapoitnment. As a property management company you expect a level of professionalism and kindness that simply does not exist with rent a home and their managers or employees. The only redeemable remark is that the companies they contract to do their repairs are always kind, efficient and quick. Other than this I would highly recommend finding another property management company to lease from. If not, all I can say is "good luck!" You'll need it.
To start, Renr a home has been one of the most in our opinion unprofessional businesses we have dealt with. The lack of customer service and care if astounding. The impossibility of reaching a manager and having them respond to phone calls, voicemails, messages and emails is beyond frustrating. The lack of kindness and care when you speak with someone at the front desk or ask to be transferred is appalling. We not only Have dealt with these issues but also, being told our lease was lost/misplaces/never received after a year of having our own signed copy. Being asked to leave the home we have occupied and leased under and executive rental for 4 years in a 30 day time line at Christmas with our two small children (then realizing we were contractually allowed 60 days) multiple issues with the home being blamed on us when in fact the home has and does have issues before we moved in due to the lack of care it received. Our neighbors and lawn care professionals have all told us on multiple occasions that the owners left their college student son here alone which resulted in massive parties, noise and destruction to the property prior to us taking on the lease. These issue have resulted in plumbing problems etc.... Bc of this there have been on going issues with the toilets and we have had to request many many maintenance repairs, one of which was our fault most however were due to previous issues as stated. Rent a home has been unresponsive in our attempts to contact them regarding the bills for these services. Over all it had been nothing short of a disaaapoitnment. As a property management company you expect a level of professionalism and kindness that simply does not exist with rent a home and their managers or employees. The only redeemable remark is that the companies they contract to do their repairs are always kind, efficient and quick. Other than this I would highly recommend finding another property management company to lease from. If not, all I can say is "good luck!" You'll need it.