Rent A Ride

To whom it may concern: The car was not returned when due. The charges were for the rental of the vehicle. We did have on file the proper paperwork authorizing use of the credit card for the charges. We received numerous calls from the customer harassing our offices. The money was due to our company...

and we had all of the proper paperwork to charge the credit card for the rental. The customer should probably speak to her daughter about the costs. They both need to take responsibility. You cannot just rent a vehicle and not pay for it. These alligations are ridiculous. We welcome a court date if the customer would like that. Marc F[redacted]

September 10, 2012

To Whom It May Concern:

I am instructing my insurance company to decline the claim issued by

Rent A Ride Company alleging damage to the Van that I rented.

My defense on this subject is based on the following:

On Wednesday, August 15, 2012 I returned the rental vehicle to Rent A

Ride. The following afternoon, August 16, 2012, after more than 24 hours

had passed, I received a phone call from Rent a Ride in Fulton, NY

stating that after the van had been washed they noticed scratches above

the passenger's rear wheel wall. My response to them was that when I

returned the van on Wednesday, August 15, 2012 a representative

of the company examined the vehicle and I accompanied her. After she

completed the inspection her statement to me was, "It looks good.

Everything is okay." When my wife came in to pick me up, the

representative

again said that everything was fine.

During the phone conversation between myself and the company

representative regarding the scratches, I asked if I could come to Rent a

Ride to see the scratches. I was told that the van had been taken to

another location. I asked her to call me with a time and location so that I

could personally view the scratches. No phone call was returned!

The van was returned on Wednesday August 15, 2012 and accepted by

the rental company. I was not notified of any damage until Thursday,

August 16, 2012, more than 24 hours later. As there was not any

damage

to the vehicle when I had the van and this was confirmed by the rental car

company when I returned the vehicle, the damage must have occurred

after the van was returned and in the company's possession.

In summary, once the van was returned, inspected and accepted, with

NO note of any damage by the rental company, my contract with them

expired. I and my insurance company are not liable as the damage had

to have occurred after the rental company took possession. The van was

not damaged when I had it and this was confirmed when the van was

returned examined. and accepted by the company representative who

said that everything was okay. Since more than 24 hours had elapsed

before I received a phone call. the damage had to have occurred after the

company took possession of the vehicle and moved it to

another location. Now they are trying to put that liability on me.

This is wrong and I want my insurance company to fight the claim against

me and my insurance company.

Respectfully.

I am requesting that an investigation by made regarding the following

matter:

Facts:

On Wednesday, August 15, 2012, I returned a rental vehicle to Rent-A

Ride in Fulton , New York

On the above date, a representative of the company examined the

vehicle and I accompanied her.

After completing the inspection , her statement to me was, "It looks good.

Everything is okay." When my

wife came in to pick me up, the representative again said the everything

was fine.

The van was returned on Wednesday, August 15, 2012 and accepted by

the rental company.

The following day, Thursday, August 16, 2012, more than 24 hours after

the return, I was called and told

that damages were found on the vehicle. I asked if I could come to look

at the damage and was told that

the vehicle had been taken to another location. I asked for a call back to

let me know where the vehicle

was and when I could look at it. I never received a call.

The van was returned on August 15 and accepted by the rental company

There was not any damage to the

vehicle when I returned the van . The damage must have occurred after

the van was returned and

in the company's possession.

In summary, once the van was returned, inspected and accepted with

NO note of any damage by the

rental company, my contract with them expired. I and my insurance

company are not liable and the

damage had to have occurred after the rental company took possession .

I ask that an investigation into this matter be performed on the company

that I rented from:

Rent A Ride

807 South Fourth Street

Fulton, NY 13069

Phone: ###-###-####

Their business practice should be looked into in reference to this matter.

Respectfully,