Rent-A-Wreck

January 29, [redacted] Revdex.com Re: Account Sent to Collections Dear [redacted] , Thank you for again bringing this complaint to our attention and allowing us an opportunity to investigate the matter The resolution that [redacted] is requesting is not within our purview to provide MFA can only report to the collection agency The collection agency would then, within their standards, report to the credit bureau The only thing that the MFA has the ability to do is to remove the claim from the collection agency which has already been done [redacted] would have to contact the collection agency and/or the credit bureau to correct any reports that may have placed against his credit We appreciate your bringing this to our attention It is our hope that this may bring resolution to this matter Sincerely, Deborah *G [redacted] , RN, JD, CPHRM Deputy General Counsel GW Medical Faculty Associate

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear [redacted] , Thank you for informing us of this matter (Complaint ID: [redacted] ) and allowing us an opportunity to investigate and respond to the complaintThe Manager of Customer Service, Kevin M***, has researched this issue to report the following: The patient presented to the Hospital on October 6, The insurance information did not transfer to our system (Medical Faculty Associates) so the patient was billed on October 17, The patient called us on October 31, and did not present insurance information but instead paid $and asked to be set up on a monthly payment plan for $which was remitted once in DecemberWhen the plan was not maintained, the patient was sent to collections After receiving this correspondence in which the patient indicated they had insurance information, MrM [redacted] went back to Hospital to retrieve the information to bill to the insurance He also contacted the collections agency to close the account with them The patient will be refunded once there is a credit on the account to refund The balance is currently being billed to the insurance for payment She may reach Kevin M [redacted] directly at ###-###-#### or [redacted] @mfa.gwu.eduAgain, thank you for your bring this concern to our attention and allowing us an opportunity to respond Sincerely, SN [redacted] GW MFA Risk Management

Thank-you for bringing this complaint to our attention and allowing us an opportunity to respond.On April 18, [redacted] had a scheduled health maintenance visit with DrMitra H [redacted] Our team has been in contact with [redacted] regarding what his insurance has covered and his remaining balance.According to the medical record DrH [redacted] did discuss the risks and benefits of health Screenings and tests [redacted] refused certain medical procedures on April 18, and it is well-documented by DrH [redacted] of the patient's refusal [redacted] does not reference the specific exam or tests that he refused therefore we are unable to address this concern specifically[redacted] signed a patient financial responsibility form prior to his first office visitThis form indicates that that we will bill their insurance and patients are responsible for amounts not covered by their insurance plan.We appreciate your bringing this to our attentionIt is our hope that this may bring resolution to this matter.Sincerely,Wendy A [redacted] , RN, MBA Risk Management Specialist GW Medical Faculty Associate

Complaint: [redacted] I am rejecting this response because: To begin with, the crack was over inches long, not small, as reportedYes, I was an it to not take a pictureHowever, I do not feel the opinion that "no police officer would ticket her" is sufficient justification for sending out a car that is, ultimately, not compliant with State law As for the mechanical issues, they became more and more apparent as I continued to drive the carI can manage a slight pull to the left (I've driven enough cars to compensate for that)But the brakes and the wipers not being fully functional in the rain was something I could not know until I was driving in the rainWhich did not happen until it rainedAt that point, what was I supposed to do? Pull off Iand hope someone from your franchise would drive and hour and half south to bring me another car? At this point, my biggest concern is that this car will be returned to your inventory and a lesser experienced driver will get behind the wheel and an accident will occurIf that happens, it will be entirely YOUR FAULTThis is not the way to run a business and you should ashamed of yourself for ever putting someone on the road in an unsafe car I have done what I can to protect the next unsuspecting renter from being treated this way and putting themselves and their passengers at riskI put honest reviews on every website I can find and I can only hope that people will do a better job researching your business than I did Sincerely, [redacted]

July 20, 2017 *** *** ***Revdex.com Re: Charging for a service that was not received, complaint ID # *** Dear *** ***, Thank you for bringing this complaint to our attention and allowing us an opportunity to investigate the matter. Our
research into this matter revealed that the patient received Radiology services on February 3, The charge is related to the Radiologist’s fee. The charge has been reviewed and noted to be the patient’s insurance deductibleUnfortunately, communication was not timely, hence leading to confusionFurthermore, the bill in the amount of $has been paid in full by the patientWe will reached out to the patient to communicate our findings We appreciate you bringing this matter to our attention and we are sorry that MsLong had a less than satisfactory experience at MFA Sincerely,Stephanie N***, RN, MHSA, CPHRMRisk Management SpecialistGW Medical Faculty Associate

Re: Complaint ID [redacted], Billing Issue
 
Dear [redacted],
 
Thank you for bringing this complaint to our attention and
allowing us an opportunity to investigate the matter. 
 
It is MFA’s policy to charge for missed appointments, if the
appointment is...

not cancelled or changed within a 24 hour time period. However, certain
exceptions are permitted. In this case, the patient was present for their
appointment, but the clinic was running behind schedule and the patient had to
leave before being seen. Unfortunately, the staff mistakenly marked the record
as a “no-show” and therefore a fee was assigned to the patient’s account. The
fee has since been removed.
 
We appreciate your bringing this matter to our attention and
we are sorry that the complainant had a less than satisfactory experience at
MFA.
Deborah *. G[redacted], Deputy General Counsel, Medical  Faculty Associates, Inc.

Thank-you for bringing this complaint to our attention and allowing us an opportunity to respond.On April 18, 2017 [redacted] had a scheduled health maintenance visit with Dr. Mitra H[redacted]. Our team has been in contact with [redacted] regarding what his insurance has covered and his remaining...

balance.According to the medical record Dr. H[redacted] did discuss the risks and benefits of health Screenings and tests. [redacted] refused certain medical procedures on April 18, 2017 and it is well-documented by Dr. H[redacted] of the patient's refusal. [redacted] does not reference the specific exam or tests that he refused therefore we are unable to address this concern specifically.[redacted] signed a patient financial responsibility form prior to his first office visit. This form indicates that that we will bill their insurance and patients are responsible for amounts not covered by their insurance plan.We appreciate your bringing this to our attention. It is our hope that this may bring resolution to this matter.Sincerely,Wendy A[redacted], RN, MBA Risk Management Specialist GW Medical Faculty Associate

January 29, 2016
 
[redacted]
Revdex.com
 
Re: Account Sent to Collections
Dear [redacted],
 
Thank you for again bringing this complaint to our attention
and allowing us an opportunity to investigate the matter. 
 
The resolution that [redacted] is requesting is not within our
purview to provide.  MFA can only report
to the collection agency.  The collection
agency would then, within their standards, report to the credit bureau.  The only thing that the MFA has the ability
to do is to remove the claim from the collection agency which has already been
done.  [redacted] would have to contact the
collection agency and/or the credit bureau to correct any reports that may have
placed against his credit.
 
We appreciate your bringing this to our attention.  It is our hope that this may bring resolution
to this matter.
 
Sincerely,
 
Deborah *. G[redacted], RN, JD, CPHRM
Deputy General Counsel
GW Medical Faculty Associate

Thank you for bringing this complaint to our attention and allowing us an opportunity to investigate the matter.It is MFA's policy to charge $25.00 for missed appointments if the appointment is not cancelled or changed within a 24 hour time period, certain exceptions are permitted. This policy is...

posted in the MFA waiting rooms and given to new patients with their registration paperwork.Our investigation uncovered that the policy was followed. The complainant did not notify the office that she would not be able to make her scheduled appointment. If our office was notified, we may have been able to book another patient and the missed appointment fee would have been waived. However, this was not the case. Subsequently, the complainant was notified of the charge and was given the opportunity to appeal the fee with our Billing Office. Unfortunately, work “deadlines" are not considered justifiable reasons for fee waiver and her request was denied. She was informed of this decision.We appreciate your bringing this matter to our attention and we are sorry that the complainant had a less than satisfactory experience at MFA.Sincerely, Deborah B. G[redacted], RN, JD, CPHRMDeputy General Counsel GW Medical Faculty Associate

January 15, 2016
 
[redacted]
Revdex.com
 
Re: Account Sent to Collections
Dear [redacted],
 
Thank you for bringing this complaint to our attention and
allowing us an opportunity to investigate the matter. 
 
It is...

MFA’s policy to update the patient’s account when they
call to inquire about their accounts. 
This update resets what is called a dunning level.  Every time a statement comes out for a
patient their dunning level on their account goes up.  If it gets too high, the account goes to
collections.
 
Our investigation uncovered that our error in not updating
the dunning level properly in the account allowed the system to believe the
patient being delinquent and sent the bill to collections.  The collection account with JP Recovery has
been closed.  This process has been
revisited with the employee responsible for the error.  
 
We appreciate your bringing this matter to our attention and
we are sorry that the complainant had a less than satisfactory experience at
MFA.
 
Sincerely,
 
Deborah *. G[redacted], RN, JD, CPHRM
Deputy General Counsel
GW Medical Faculty Associate

Thank-you for allowing us to respond to the patient's complaint regarding his bill.[redacted] had a health maintenance exam with Dr. H[redacted] on 4/18/2017. Based upon [redacted]'s medical history and physical, Dr. H[redacted] was compelled to order tests in order to diagnosis and prescribe treatment. These tests were done with the consent of [redacted] and as documented by Dr. H[redacted]. Dr. H[redacted] spent 45 minutes conducting an assessment, discussing risks, benefits of treatment options. In the course of treatment when it becomes evident that a patient has signs and symptoms of a disease a provider is under obligation to address these issues. Dr. H[redacted] has done so in care of [redacted], which he did not refuse treatment.It is the practice of our providers not to discuss the amount covered by insurance as there are numerous insurance plans. [redacted]'s insurance did cover part of the exam that [redacted] is contesting. If this exam was not covered by his insurance the total charge would have been $290.[redacted] has been informed that his insurance did not cover the full cost of care. The following is a timeline of when our organization has communicated with [redacted] regarding his concerns.It is our hope that this may bring a resolution to this matter. We are sorry we did not meet the expectations of [redacted].Sincerely,Wendy A[redacted], RN, MBA Risk Management Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]I am rejecting this response because:This response seems to have confused me with a different patient.  The charge was for 2016, not 2017, and my name is not Ms. Long.It is true that I have paid the amount.  I received a brief call today from Kevin M[redacted], who indicated he was the manager overseeing the people who should have responded to me.  The call was brief, so I forwarded him the emails I have been sending, and asked him over the phone to write me an email back with his response.  I have not received any email yet from him.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Ms. A[redacted]'s or doctor's (if this is what she has said) response is all lies. How many times I have to repeat my claim. I did NOT give consent for any diagnosis or treatment. I went to this place for a physical annual preventive care. I did not have any concerns and did not ask for diagnosis or treatment. This doctor did NOT spent 45 minutes with me., did NOT discuss any risks, benefits and/or treatment options with me. I was there 45 minutes but 30 minutes of it was with the nurse and assistant taking my blood pressure, weight, height, etc. and connecting me to this device and running these diagnostic exams that I NEVER asked for, NEVER consulted with and NEVER gave consent to. I received an online claim from my provider. Three items were listed. One was for preventive care which was paid 100% and 2 exams were diagnostic (they were listed as EXAM and nothing else). one of them was paid and the other one was not. I have no idea what they were. To me, this is a fraud. If I was consulted and had given permission for these exams I would have the courage and decency to admit that and would not have complained about it. I am not cheap or crook, like you are. I think they are afraid of accepting their fault for possible litigation. I don't care about the money. I make enough money and have spent 10 times this amount and more in just one night many times for entertainment. What I am upset with is why they took advantage of me. Why did they insult my intelligence. I have already filed a claim with Attorney General office and have informed them that I have a complaint filed with Revdex.com. These people have already wasted several hours of my time beside making me feel helpless / hopeless.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

March 22, 2017 [redacted] Revdex.com Re: Charging for a service that was not given, complaint ID # [redacted] Dear [redacted], Thank you for bringing this complaint to our attention and allowing us an opportunity to investigate the matter.  Our research into this matter...

revealed that we should have provided better customer service and followed-up with the patient. We have completed the charge correction including retracting the claim and called the patient to apologize. We appreciate you bringing this matter to our attention and we are sorry that [redacted] had a less than satisfactory experience at MFA. Sincerely, Wendy A[redacted], RN, MBA Risk Management Specialist GW Medical Faculty Associate

Dear [redacted],   Thank you for informing us of this matter (Complaint ID: [redacted]) and allowing us an opportunity to investigate and respond to the complaint. The Manager of Customer Service, Kevin M[redacted], has researched this issue to report the following:  The patient...

presented to the Hospital on October 6, 2017.  The insurance information did not transfer to our system (Medical Faculty Associates) so the patient was billed on October 17, 2017.  The patient called us on October 31, 2017 and did not present insurance information but instead paid $400.00 and asked to be set up on a monthly payment plan for $100.00 which was remitted once in December. When the plan was not maintained, the patient was sent to collections.  After receiving this correspondence in which the patient indicated they had insurance information, Mr. M[redacted] went back to Hospital to retrieve the information to bill to the insurance.  He also contacted the collections agency to close the account with them.  The patient will be refunded once there is a credit on the account to refund.  The balance is currently being billed to the insurance for payment.  She may reach Kevin M[redacted] directly at ###-###-#### or [redacted]@mfa.gwu.edu. Again, thank you for your bring this concern to our attention and allowing us an opportunity to respond.   Sincerely,   S. N[redacted] GW MFA Risk Management

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me dismissive as it is. 
Regards,
[redacted]

The Vehicle is in good mechanical condition, as far as the windshield is concerned it was not obstructing her vision and was a small crack off to the very side of the window. No police officer will ever give a ticket for the small crack in the window as she claims. Her claims are over exaggerated....

Any logical person would not drive a car for the full term of the rental if it was unsafe and their life was at stake. Her complaints have no merit and no refund will be given.

Complaint: [redacted]I am rejecting this response because:
To begin with, the crack was over 8 inches long, not small, as reported. Yes, I was an it to not take a picture. However, I do not feel the opinion that "no police officer would ticket her" is sufficient justification for sending out a car that is, ultimately, not compliant with State law.
As for the mechanical issues, they became more and more apparent as I continued to drive the car. I can manage a slight pull to the left (I've driven enough cars to compensate for that). But the brakes and the wipers not being fully functional in the rain was something I could not know until I was driving in the rain. Which did not happen until it rained. At that point, what was I supposed to do? Pull off I5 and hope someone from your franchise would drive and hour and half south to bring me another car?
At this point, my biggest concern is that this car will be returned to your inventory and a lesser experienced driver will get behind the wheel and an accident will occur. If that happens, it will be entirely YOUR FAULT. This is not the way to run a business and you should ashamed of yourself for ever putting someone on the road in an unsafe car.
I have done what I can to protect the next unsuspecting renter from being treated this way and putting themselves and their passengers at risk. I put honest reviews on every website I can find and I can only hope that people will do a better job researching your business than I did.
 
Sincerely,
[redacted]