Rent in Richmond

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowIn the response from Rent in Richmond, the company states: When the customer was charged twice she contacted her bank to cancel the chargeThe business then incurred a charge back fee sinceThe business charged the customer the fee they received from her auto paymentsThe business has explained this to her and would have been able to process a refund for the customer when the mistake was discovered however they did have to charge the customer to cover the fee her additional auto payment caused I was not provided the option of having a refund processed through the company when I asked about my available options on 6/I was not informed that it would be in my best interest to wait to speak with a person who would be able to better inform me of available options on 6/I explained that I was aiming to have a total of $refunded through my bank during the conversation on 6/27, and was not informed at the time that these actions would incur $in feesI was only informed of these fees being charged to me when I checked my online rent portal account on 6/29/16, after the fees has been assessedI am effectively left with a net of $because of the $in feesHad I, with appropriate customer service, been informed of these fees in a timely way, the fees would not have been incurredI could have explored other options, such as leaving the payments in place in order to avoid the $in fees being assessedI understand that the fees exist, but do not believe it is appropriate for me to bear the cost in paying themI cooperatively sought out the advice of Rent in Richmond on 6/to have a reversal of payments process run as smoothly as possible for both me and the company, at a point when my bank could have stopped proceeding with recouping these overpayments had I been informed of the feesThe lack of accurate information provided in a timely way is what has led to the $is fees being incurred in this situationI am still seeking the resolution originally stated in the complaint, and greatly appreciate any further assistance that can be offeredThanks for your considerationRegards, [redacted] ***

To whom it may concern, I am replying to the complaint by [redacted] regarding her past due balance from [redacted] ***They did not give proper notice to terminate the lease properly but She paint a tenant accommodation fee to find a replacement for her lease termPer her lease, this does not relieve her of her financial dutiesUpon move out the house was trashed and the wear and tear was beyond normalThere was debris left behind in the walk in crawl space as well Below is her ledger showing that we did find a replacement but that we used the deposit in full for damages and she did not pay rent for four monthsWe are happy to work out a payment plan but there is little faith it will be paid in a timely manner after our last transaction Thank you for your time and consideration in this matter Whit B [redacted] Manager Rentinrichmond.com

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Our filter was not filthy as it was just replaced in NovemberThe technician even made a point of saying that it wasn't bad but let's replace it anywayAlso, changing the filter did not fix the problem however the it makes a lot less noise since the technician came back out to change the freon Regards, [redacted]

Revdex.com spoke with a representative of the business who stated that the customer called maintenance to report an issue with the heat, and the apartment utilized a private 3rd party company to service the unitThe technician's notes indicated that the filter was filthy, and not properly replaced on a
regular basisThe business pointed out that their lease agreement stated that the tenant is responsible for replacing furnace/air conditioner filter once a month, and because of the tenant's failure to do so in this case, she was charged with the fee for maintenance of the unit

Revdex.com spoke with the business regarding this caseThe customer set up an auto payment for rentThe payment is sent up thorough a third party and at the time time the customer set up the payment it created two paymentsWhen the customer was charged twice she contacted her bank to cancel the charge
The business then incurred a charge back fee sinceThe business charged the customer the fee they received from her auto paymentsThe business has explained this to her and would have been able to process a refund for the customer when the mistake was discovered however they did have to charge the customer to cover the fee her additional auto payment caused

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Notice of termination was sent long before the days required because we were closing on a new home at the timeThe house was not trashed as claimed see attached picturesThe debris in the crawl space was not ours; it was there when we moved inNo debris was left around the property and there was an inspection done by RentinRichmond a month before with no complaintsmonths rent does not amount to the current claim by RentinRichmond

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Our filter was not filthy as it was just replaced in NovemberThe technician even made a point of saying that it wasn't bad but let's replace it anywayAlso, changing the filter did not fix the problem however the it makes a lot less noise since the technician came back out to change the freon.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this would not resolve my complaint.
For your reference, details of the offer I reviewed appear below
*** *** explanation is not what happened. We were not given hours notice We did provide the additional income information requested
Several emails and phone messages went unanswered by *** *** from Rent In Richmond We did qualify for the property as they offered another property for the same rental price and told us we qualified for it
I have several emails from Rent in Richmond to this fact While it is clear that they are not going to refund the application fee as promised by *** ***, I wanted my complaint madePlease make note that I am not satisfied with this company's actions in this situation I am satisfied that there is a complaint filed
After speaking with other people, I realize that I am not the only person who has had a similar experience with Rent In Richmond
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In the response from Rent in Richmond, the company states: When the customer was charged twice she contacted her bank to cancel the chargeThe business then incurred a charge back fee sinceThe business charged the customer the fee they received from her auto paymentsThe business has explained this to her and would have been able to process a refund for the customer when the mistake was discovered however they did have to charge the customer to cover the fee her additional auto payment caused. I was not provided the option of having a refund processed through the company when I asked about my available options on 6/I was not informed that it would be in my best interest to wait to speak with a person who would be able to better inform me of available options on 6/I explained that I was aiming to have a total of $refunded through my bank during the conversation on 6/27, and was not informed at the time that these actions would incur $in feesI was only informed of these fees being charged to me when I checked my online rent portal account on 6/29/16, after the fees has been assessed.I am effectively left with a net of $because of the $in feesHad I, with appropriate customer service, been informed of these fees in a timely way, the fees would not have been incurredI could have explored other options, such as leaving the payments in place in order to avoid the $in fees being assessedI understand that the fees exist, but do not believe it is appropriate for me to bear the cost in paying themI cooperatively sought out the advice of Rent in Richmond on 6/to have a reversal of payments process run as smoothly as possible for both me and the company, at a point when my bank could have stopped proceeding with recouping these overpayments had I been informed of the feesThe lack of accurate information provided in a timely way is what has led to the $is fees being incurred in this situation.I am still seeking the resolution originally stated in the complaint, and greatly appreciate any further assistance that can be offeredThanks for your consideration.Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Our filter was not filthy as it was just replaced in November. The technician even made a point of saying that it wasn't bad but let's replace it anyway. Also, changing the filter did not fix the problem however the it makes a lot less noise since the technician came back out to change the freon. 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
1. Notice of termination was sent long before the 90 days required because we were closing on a new home at the time.
2. The house was not trashed as claimed see attached pictures
3. The debris in the crawl space was not ours; it was there when we moved in
4. No debris was left around the property and there was an inspection done by RentinRichmond a month before with no complaints
5. 4 months rent does not amount to the current claim by RentinRichmond

Revdex.com spoke with [redacted] from the company and he stated that the consumers applied for the apartment. They ran the applications and secured the property. After running the applications, the consumers were not qualified for the apartment. They sent the consumers a 24 hours notice to find a new co...

signer for the apartment and the company did not hear back from them. They did refund the security deposit but they do not refund application fees because they would not have known the consumers were not qualified unless they ran the applications. [redacted] stated that this information is on the application.

To whom it may concern,
 
font-family: arial, sans-serif;">I am replying to the complaint by [redacted] regarding her past due balance from [redacted]. They did not give proper notice to terminate the lease properly but She paint a tenant accommodation fee to find a replacement for her lease term. Per her lease, this does not relieve her of her financial duties. Upon move out the house was trashed and the wear and tear was beyond normal. There was debris left behind in the walk in crawl space as well.
 
  Below is her ledger showing that we did find a replacement but that we used the deposit in full  for damages and she did not pay rent for four months.
We are happy to work out a payment plan but there is little faith it will be paid in a timely manner after our last transaction.
 
Thank you for your time and consideration in this matter.
 
Whit B[redacted]
Manager
Rentinrichmond.com

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In the response from Rent in Richmond, the company states: When the customer was charged twice she contacted her bank to cancel the charge. The business then incurred a charge back fee since. The business charged the customer the fee they received from her auto payments. The business has explained this to her and would have been able to process a refund for the customer when the mistake was discovered however they did have to charge the customer to cover the fee her additional auto payment caused. 
I was not provided the option of having a refund processed through the company when I asked about my available options on 6/27. I was not informed that it would be in my best interest to wait to speak with a person who would be able to better inform me of available options on 6/27. I explained that I was aiming to have a total of $2600 refunded through my bank during the conversation on 6/27, and was not informed at the time that these actions would incur $100 in fees. I was only informed of these fees being charged to me when I checked my online rent portal account on 6/29/16, after the fees has been assessed.
I am effectively left with a net of $2500 because of the $100 in fees. Had I, with appropriate customer service, been informed of these fees in a timely way, the fees would not have been incurred. I could have explored other options, such as leaving the payments in place in order to avoid the $100 in fees being assessed. I understand that the fees exist, but do not believe it is appropriate for me to bear the cost in paying them. I cooperatively sought out the advice of Rent in Richmond on 6/27 to have a reversal of payments process run as smoothly as possible for both me and the company, at a point when my bank could have stopped proceeding with recouping these overpayments had I been informed of the fees. The lack of accurate information provided in a timely way is what has led to the $100 is fees being incurred in this situation.
I am still seeking the resolution originally stated in the complaint, and greatly appreciate any further assistance that can be offered. Thanks for your consideration.
Regards,
[redacted]

To whom it may concern, I am replying to the complaint by [redacted] regarding her past due balance from [redacted]. They did not give proper notice to terminate the lease properly but She paint a tenant accommodation fee to find a replacement for her lease term. Per her lease, this does not...

relieve her of her financial duties. Upon move out the house was trashed and the wear and tear was beyond normal. There was debris left behind in the walk in crawl space as well.   Below is her ledger showing that we did find a replacement but that we used the deposit in full  for damages and she did not pay rent for four months.We are happy to work out a payment plan but there is little faith it will be paid in a timely manner after our last transaction. Thank you for your time and consideration in this matter. Whit B[redacted]ManagerRentinrichmond.com

Review: I discovered that in utilizing an autopay system, I was paying double my owed monthly rent for the month of May 2016 and June 2016. This discovery was made on Sunday, 6/26/16. I called as soon as possible the morning of 6/27/16 to discuss this concern with a Rent in Richmond employee- specifically, how I could fully recoup the $2600 in overpayment in a timely way and avoid this situation happening in the future. I said that I had already been in contact with my bank about best options to fully re-secure these funds from Rent in Richmond. I was advised to leave a message for the company’s bookkeeper. I was not advised to wait in proceeding with any action until she returned from time out of the office or could be advised by another party. I was also not advised that there would be $100 in "bad check processing fees" assessed, effectively leaving me without full return of overpayment.

I called Rent in Richmond on 6/29 as when I discovered that I was being charged a $50 bad check processing fee for each of the 2 overpayments, and was told by the bookkeeper that I am responsible for the costs. I do not believe we would be in this position had I received better service on 6/27/16 and been informed that there would be fees assessed in this situation. The issue was brought to the attention of the operations manager via an e-mail I sent on 7/1/16, who reiterated I remained responsible for the fees after only communicating internally with staff (e-mail response was sent on 7/14/16 ).

I reached out to Rent in Richmond cooperatively to be advised on my best options, and the information provided did not leave me positioned to make an appropriate decision. I am currently only refunded a net of $2500 instead of $2600. I proactively sought out to leave both Rent in Richmond with appropriate on-time payment and my funds properly debited. The lack of proper advisement by Rent in Richmond has penalized me in a way that is inappropriate.Desired Settlement: Refund of $100 through billing adjustment in 2016 rent, or refund check of $100

Business

Response:

Revdex.com spoke with the business regarding this case. The customer set up an auto payment for rent. The payment is sent up thorough a third party and at the time time the customer set up the payment it created two payments. When the customer was charged twice she contacted her bank to cancel the charge. The business then incurred a charge back fee since. The business charged the customer the fee they received from her auto payments. The business has explained this to her and would have been able to process a refund for the customer when the mistake was discovered however they did have to charge the customer to cover the fee her additional auto payment caused.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In the response from Rent in Richmond, the company states: When the customer was charged twice she contacted her bank to cancel the charge. The business then incurred a charge back fee since. The business charged the customer the fee they received from her auto payments. The business has explained this to her and would have been able to process a refund for the customer when the mistake was discovered however they did have to charge the customer to cover the fee her additional auto payment caused. I was not provided the option of having a refund processed through the company when I asked about my available options on 6/27. I was not informed that it would be in my best interest to wait to speak with a person who would be able to better inform me of available options on 6/27. I explained that I was aiming to have a total of $2600 refunded through my bank during the conversation on 6/27, and was not informed at the time that these actions would incur $100 in fees. I was only informed of these fees being charged to me when I checked my online rent portal account on 6/29/16, after the fees has been assessed.I am effectively left with a net of $2500 because of the $100 in fees. Had I, with appropriate customer service, been informed of these fees in a timely way, the fees would not have been incurred. I could have explored other options, such as leaving the payments in place in order to avoid the $100 in fees being assessed. I understand that the fees exist, but do not believe it is appropriate for me to bear the cost in paying them. I cooperatively sought out the advice of Rent in Richmond on 6/27 to have a reversal of payments process run as smoothly as possible for both me and the company, at a point when my bank could have stopped proceeding with recouping these overpayments had I been informed of the fees. The lack of accurate information provided in a timely way is what has led to the $100 is fees being incurred in this situation.I am still seeking the resolution originally stated in the complaint, and greatly appreciate any further assistance that can be offered. Thanks for your consideration.Regards,

Review: A letter was submitted to Rentinrichmond 4 months in advance confirming that we would not be renewing the lease for March. 9/24/2013. We were told to send in $1,325 with the Tenant accommodation form and we did not receive our security deposit of $1,325. We also sent them a letter letting them know that we took pictures before we left. They wanted us to pay for painting the house and carpet cleaning. We told them that the house was in order when we were asked to vacate so that they can prepare for potential new tenants and we complied, turning over the keys to their office. Two years later we recieved a letter from a lawyer giving us 30 days to pay 4853.93 and lawyer fees 1,213.48. They would send it to collection. [redacted]. This was the first communication that we reieved in two years.Desired Settlement: We would make arraigement to pay the months back rent excluding the 2,700 that we gave them for security depost and tenant acommodation money.

Business

Response:

To whom it may concern, I am replying to the complaint by [redacted] regarding her past due balance from [redacted]. They did not give proper notice to terminate the lease properly but She paint a tenant accommodation fee to find a replacement for her lease term. Per her lease, this does not relieve her of her financial duties. Upon move out the house was trashed and the wear and tear was beyond normal. There was debris left behind in the walk in crawl space as well. Below is her ledger showing that we did find a replacement but that we used the deposit in full for damages and she did not pay rent for four months.We are happy to work out a payment plan but there is little faith it will be paid in a timely manner after our last transaction. Thank you for your time and consideration in this matter. Whit B[redacted]ManagerRentinrichmond.com

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

1. Notice of termination was sent long before the 90 days required because we were closing on a new home at the time.2. The house was not trashed as claimed see attached pictures3. The debris in the crawl space was not ours; it was there when we moved in4. No debris was left around the property and there was an inspection done by RentinRichmond a month before with no complaints5. 4 months rent does not amount to the current claim by RentinRichmond

Review: On May 14, 2014, my daughter and her roommate were trying to rent a property from Rent in Richmond. We submitted our applications, our application fees and the security deposits, of which there were three: 1/each girl and 1 for me as the co-signor. While Rent in Richmond was supposedly securing our financial information, another client saw the same property at an open house on May 21, 2014 and submitted the same paperwork as my daughter, her roommate and myself. Rent in Richmond gave the property to the other people. I tried to contact the property manager on several occasions via text, email and voice mail to check our status. When he finally responded to me on May 28, 2014, he told me that they rented the property to the other people who submitted their application seven days after we submitted ours. No explanation was given, but stated that my girls could have another property. The other property was the same monthly price; was not as nice; nor was it the one they wanted. I asked if we would be refunded our security deposits and our applications fees, since they rented the property out from under them. I was told by the property manager that we would receive both. When we only received the security deposits back, I was told that it wasn't their policy to return the application fees no matter what the circumstances. I have reached out to the office manager on May 30, 2014 and as of this day, June 20, 2014, I have received no response.Desired Settlement: I would like for the girls and myself to have our application fees of $50 ea. (one for each of us = $150)since we met the criteria for renting from this property, but Rent in Richmond decided to rent the property to someone else AFTER they had all of our fees/ deposits and collected all information requested by them.

Business

Response:

Revdex.com spoke with [redacted] from the company and he stated that the consumers applied for the apartment. They ran the applications and secured the property. After running the applications, the consumers were not qualified for the apartment. They sent the consumers a 24 hours notice to find a new co signer for the apartment and the company did not hear back from them. They did refund the security deposit but they do not refund application fees because they would not have known the consumers were not qualified unless they ran the applications. [redacted] stated that this information is on the application.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this would not resolve my complaint.

For your reference, details of the offer I reviewed appear below.

[redacted] explanation is not what happened. We were not given 24 hours notice. We did provide the additional income information requested.

Several emails and phone messages went unanswered by [redacted] from Rent In Richmond. We did qualify for the property as they offered another property for the same rental price and told us we qualified for it.

I have several emails from Rent in Richmond to this fact. While it is clear that they are not going to refund the application fee as promised by [redacted], I wanted my complaint made. Please make note that I am not satisfied with this company's actions in this situation. I am satisfied that there is a complaint filed.

After speaking with other people, I realize that I am not the only person who has had a similar experience with Rent In Richmond.

Regards,

Review: The most recent problem with them was when our heater starting making a lot of noise. We called them to have it looked at and did not use it as we were afraid that it may catch fire. The service man came out and couldn't figure out what was wrong. He told us that the freon levels were high but that shouldn't matter. He checked the filter and said it's not bad but change it to see what happens. We changed the filter. It continued to make the loud sound. He came back and said that he called the manufacturer and told them what was happening and they told him that it was likely the freon level. He took some freon out and the loud noise stopped. Three days later we receive a letter from rent in Richmond stating that the service report showed that we were breaking the heating by not changing the filter and putting furniture in front of the place where the air comes out. The filter was changed less than 3 months ago and the service technician told us it was not the problem. Now they have billed us $240 for the service call. I have tried to talk to them about it and they were very rude. I have lived here for 2 1/2 years. The first year was wonderful. Then new management came and now they don't fix anything, they charge us fees for things that they are responsible for and they have been extremely rude and unprofessional. Once, I had told them that they charged us for something that they shouldn't have and I paid my normal rent. They sent me several emails stating that they were going to take the money out of my rent and charge me a $130 late fee each month until it's paid. And this was for a fee that I didn't even owe. They have been so nasty to me that I don't even feel comfortable living here anymore. We have yearly inspections in April of each year. When I complained about the $240 fee they sent an email saying that annual inspections will be Wednesday. Two months early. No doubt so they can try to find reasons to charge us for something else before we move out.Desired Settlement: I would like for them to credit us for the fees that they've charged us but most importantly, I want an apology. I've talked to them several times and they talk to me like I'm dirt. I told them that you cannot think that it's ok to run a business this way. I always ask for a supervisor but they never give me one. I have never felt so disrespected by a company in my entire life and they need to know how serious of an issue this is.

Business

Response:

Revdex.com spoke with a representative of the business who stated that the customer called maintenance to report an issue with the heat, and the apartment utilized a private 3rd party company to service the unit. The technician's notes indicated that the filter was filthy, and not properly replaced on a regular basis. The business pointed out that their lease agreement stated that the tenant is responsible for replacing furnace/air conditioner filter once a month, and because of the tenant's failure to do so in this case, she was charged with the fee for maintenance of the unit.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Our filter was not filthy as it was just replaced in November. The technician even made a point of saying that it wasn't bad but let's replace it anyway. Also, changing the filter did not fix the problem however the it makes a lot less noise since the technician came back out to change the freon.

Regards,