Rent Own HQ

Complaint: [redacted] I am rejecting this response because: It seems the BB may have input the incorrect addressI was informed that all RENT2OWN HQ companies were affiliatedIf you are not, I apologizeI you are receiving bad press from these other companies, you need to change your name The address and information I sent to Revdex.com is: DEALERSHIP ADDRESS: [redacted] **, San Antonio TX PHONE: [redacted] MANAGER: [redacted] SALESPERSON: [redacted] EMAIL: [redacted] Revdex.com please use the above information to sendThank You! [redacted] Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: This seems bogusI was driven to the lot on Hwy whose general manager's phone number is the one listed here (674-4900)Manager's name is Joseph The car was brought back to the Fredericksburg addressManager's name is ***Therefore both of these locations are affiliatedI was told that this was their other locationI deem an attorney should be involved to close both these placesI will work until I receive my refund and both places are CLOSE to prevent harm to others Regards, [redacted]

This customer leased this vehicle on 04/11/2011.The lease contract that he signed at that time of leasing the vehicle (referred to as 'property' in the contract), clearly states: "The Lessee agrees to maintain the property in good working orderANY AND ALL MAINTENANCE OR REPAIRS TO THE PROPERTY MUST BE PERFORMED BY THE LESSEE AT THE LESSEE'S SOLE EXPENSE."In May of (after using the vehicle for years), the customer contacted us informing us that the vehicle would not run and he suspected that it had transmission problems, he stated at that time that he did not have the money for the repairsThe [redacted] of the [redacted] Rent Own store offered to repair the vehicle at the company's expense as long as the customer agreed to pay for these repairs in installments (which he did), despite the contract clearly stating that this was the customer's and not the company's responsibility.The unfortunate thing about this complaint is that in all probability most other dealerships would NOT have offered to help the customer in this way, we do try to help our customers and in fact, at the time this particular customer was grateful for our help.The work was carried out by an INDEPENDENT garage that we regularly use, and all invoices and paperwork for said repairs are attachedThe transmission was purchased from [redacted] *** (who supply most dealerships in this area) [redacted] can speak for themselves but I believe they offer a month warranty on parts sold (the invoice for the transmission is also attached)

the customer put down $The vehicle did have some issues from transmission which was from the customer driving the car in low gear and speed shifting the carbesides that we repaired the vehicle customer picked the vehicle up on 5/and dove the vehicle until 6/3/and did not pay us for what they had owed but promised to pay on the 5/ and broke that promise and on the 6/did not pay broke that promise so we picked up vehicle Thanks ***