*I donot accept their reply !!!! I never agreed to monthly payments, I have filed complaints with Federal Trade Commission about them discussing terms of his loan and harassment of collections
The complaint has been reviewed by the manager Chrissy D [redacted] The account in question she believes is an account for ***'s daughter ***The account has went past due several times and has incurred late feesThe account also was re-written to be put in just her daughters name with ***'s name removed from the accountThe account since then has gone past the option to purchase at a lower price on the days same as cash offerWhen the customer does not pay the merchandise off at the days same as cash price the price will increaseThis is on the rental agreement and was explained when the merchandise was rentedThe manager asked [redacted] to show her the receipt which shows she only owed $Chrissy D [redacted] re-printed serveral receipts from past payments and none of them show the balance of $Dustin C [redacted] the regional manager called on Wednesday to reach out and no one would answer or call him backThere has not been any overpayment on the account just miss understanding [redacted] needs to contact the store for detailsThe staff would be happy to see what they can work out with her and the account.Thank you,Nancy D***Facility Manager
This is in response to the claim # [redacted] with Rent-2-Own and [redacted] ***I have spoke to the regional manager Jeff B [redacted] in regards to the claimWe will be refunding the days of rental income to [redacted] ***A check in the amount of is mailing out of the Rent-2-Own Corporate officeOur apologies for any inconvenienceSincerely,Nancy D***Facility Manager
We have filed an insurance claim with our insurance company [redacted] to handleThe adjuster's name is [redacted] and can be reached at 614-***-***The claim number is # [redacted] Please contact them for questions
Yes they caused me to miss a car paymentMy bank charges me and my car loan bank charged me I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me
This is in response to complaint # [redacted] for [redacted] with Rent-2-Own in Heath, OHMr [redacted] came into our store and picked out and ordered the dual recliner sofa of his choiceHe is renting the merchandise and does not own it until it has been paid in fullCurrently he has paid $ on the sofaWe service and repair all our merchandise for free while it is on a rental agreementMr [redacted] also rented the same time a headboard and a queen mattressThe store has made numerous attempts to contact Mr [redacted] to pick up and repair his sofa, or to talk with him on his accountThere was no response from himThey made trips to his place of residence with the address he filled out on the rental agreement and he had movedHe did not call the store to give them his new addressThe store found his new address after they sent him a day late notice and it came back with his new address Both of his account are past due, this one from JanuaryOur rental agreements state on line Location of property: Your agree to keep this property at the address shown in item (which was his address prior to moving)If you remove this property without our written permission, we have the right to terminate this agreement immediately [redacted] the store manager would like to see what can be worked out on his sofa to both parties satisfactionPlease have Mr [redacted] contact [redacted] to what can be done
We do take care of our customers and the Revdex.com can look at our past history for our companyWe do offer an extended warranty plan with our Family club planHowever the warranty is only valid for year after the purchase dateThis computer has been paid out for 1/yearsWe are not responsible for the computer after it has been paid off unless you have the extended warranty plan which with this it would not be in effect (it is beyond the coverage time frame)Sorry you feel this way, we strive for great customer serviceYou do what you feel you must do
From the documents provided in last response all the payments we have received have been appliedOn the first sofa you did not pay $1,456, total payments you made were $And then you decided you wanted something differentThe new merchandise you wanted cost moreYou were told we would give you a $credit and we gave you $And as the document provided in the last response you have paid $on this accountYour days cash sale price on this account of $1,will expire on 4/21/If the total is not paid in full by then the price will go up to the $1,as stated on your rental agreementAnd if we do not receive a payment soon for your account we will need take the necessary steps for collections on the account Sincerely,
This reply is not only untrue but it 100% inaccurate The issue with the mattress was a complete other issueIt pertained to Rent-2-Own delivering me a mattress that was used as well as the lower quality mattress that was not what I had orderedThe store manager was 100% helpfulHe noted the error on THE I R part and delivered a new mattress that was suppose to be what I had originally orderedThe problem was resolved, hence the neglect to add this to my complaintThis issue is with one employee who speaks rudely, DID in fact discuss my account with a minor who isn't even listed on my account and now, again, says it didn't take place The blatant neglect and denial in these actions is the cause for the complaintEven after conversing with [redacted] or [redacted] and making agreed arrangements the one employee continues to have an issueHow would a minor, mind you this is a year old girl who had no idea what was going on, compose a story that a girl, from rent-2-own was there to pick up my furniture or get money for non payment? After I confronted the employee, again, the day of my complaint she continued to show poor customer service skills and professionalism I have felt I have a god relationship with the store manager and ***, the problem employee even explained to me she and [redacted] would be wrote up if PROOF of contacting me daily or my list of contacts were not fulfilledWhen I asked to cease from contacting my contacts she stated she will continue because it is her job and they will not be wrote up for my delinquency I stated I will send a letter via my attorney for the cease of the calls and texts and she stated I can contact their attorney and gave me the corporate numberThe regional contacted me and I had arrangements to be in yesterday but due to working a job that has no set times I could not make the appointment I had no service in the facility and could not contact them before they closedA payment (partial) will be made in the night drop/slot tonight
In responding to the complaint with [redacted] # [redacted] I want to apologize for any inconvenience our company may have caused to himI did check out the system in the store and the address had been removed from [redacted] ***'s accountI also contacted the marketing department to contact our 3-third party marketing companies to have it removedThey did inform me that it could take about months for the address to get filtered out of their data base system.Sincerely,Nancy D***Facility Manager
rst payment was with a money order of the recipe number is [redacted] spoke with tori made a payment of confirmation # [redacted] spoke with [redacted] conf# [redacted] spoke with [redacted] conf# [redacted] spoke with [redacted] conf# [redacted] spoke with [redacted] conf# [redacted] spoke with *** conf# ***spoke with [redacted] conf# [redacted] spoke with [redacted] conf# F*spoke with [redacted] conf# [redacted] spoke with [redacted] conf# [redacted] spoke with [redacted] conf# ***I also had other payments but don't have the confirmation number this was the point of them calling me to review my account again I never got a discount on my sectional when I called about a discount I was told I could not recieve one [redacted] still had no clue about what price I was quoted or my payments who's above her
I have spoken to the store manager Donna T [redacted] We are processing a refund to the customer for the $A check will be mailed to [redacted] todayI apologize for the delay in how this was handled from our storeWe strive to give better customer serviceThe customer should receive the check within a couple of days.Sincerely,Nancy D***
*I donot accept their reply !!!! I never agreed to monthly payments, I have filed complaints with Federal Trade Commission about them discussing terms of his loan and harassment of collections
The complaint has been reviewed by the manager Chrissy D [redacted] The account in question she believes is an account for ***'s daughter ***The account has went past due several times and has incurred late feesThe account also was re-written to be put in just her daughters name with ***'s name removed from the accountThe account since then has gone past the option to purchase at a lower price on the days same as cash offerWhen the customer does not pay the merchandise off at the days same as cash price the price will increaseThis is on the rental agreement and was explained when the merchandise was rentedThe manager asked [redacted] to show her the receipt which shows she only owed $Chrissy D [redacted] re-printed serveral receipts from past payments and none of them show the balance of $Dustin C [redacted] the regional manager called on Wednesday to reach out and no one would answer or call him backThere has not been any overpayment on the account just miss understanding [redacted] needs to contact the store for detailsThe staff would be happy to see what they can work out with her and the account.Thank you,Nancy D***Facility Manager
This is in response to the claim # [redacted] with Rent-2-Own and [redacted] ***I have spoke to the regional manager Jeff B [redacted] in regards to the claimWe will be refunding the days of rental income to [redacted] ***A check in the amount of is mailing out of the Rent-2-Own Corporate officeOur apologies for any inconvenienceSincerely,Nancy D***Facility Manager
We have filed an insurance claim with our insurance company [redacted] to handleThe adjuster's name is [redacted] and can be reached at 614-***-***The claim number is # [redacted] Please contact them for questions
Yes they caused me to miss a car paymentMy bank charges me and my car loan bank charged me I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me
This is in response to complaint # [redacted] for [redacted] with Rent-2-Own in Heath, OHMr [redacted] came into our store and picked out and ordered the dual recliner sofa of his choiceHe is renting the merchandise and does not own it until it has been paid in fullCurrently he has paid $ on the sofaWe service and repair all our merchandise for free while it is on a rental agreementMr [redacted] also rented the same time a headboard and a queen mattressThe store has made numerous attempts to contact Mr [redacted] to pick up and repair his sofa, or to talk with him on his accountThere was no response from himThey made trips to his place of residence with the address he filled out on the rental agreement and he had movedHe did not call the store to give them his new addressThe store found his new address after they sent him a day late notice and it came back with his new address Both of his account are past due, this one from JanuaryOur rental agreements state on line Location of property: Your agree to keep this property at the address shown in item (which was his address prior to moving)If you remove this property without our written permission, we have the right to terminate this agreement immediately [redacted] the store manager would like to see what can be worked out on his sofa to both parties satisfactionPlease have Mr [redacted] contact [redacted] to what can be done
We do take care of our customers and the Revdex.com can look at our past history for our companyWe do offer an extended warranty plan with our Family club planHowever the warranty is only valid for year after the purchase dateThis computer has been paid out for 1/yearsWe are not responsible for the computer after it has been paid off unless you have the extended warranty plan which with this it would not be in effect (it is beyond the coverage time frame)Sorry you feel this way, we strive for great customer serviceYou do what you feel you must do
From the documents provided in last response all the payments we have received have been appliedOn the first sofa you did not pay $1,456, total payments you made were $And then you decided you wanted something differentThe new merchandise you wanted cost moreYou were told we would give you a $credit and we gave you $And as the document provided in the last response you have paid $on this accountYour days cash sale price on this account of $1,will expire on 4/21/If the total is not paid in full by then the price will go up to the $1,as stated on your rental agreementAnd if we do not receive a payment soon for your account we will need take the necessary steps for collections on the account Sincerely,
This reply is not only untrue but it 100% inaccurate The issue with the mattress was a complete other issueIt pertained to Rent-2-Own delivering me a mattress that was used as well as the lower quality mattress that was not what I had orderedThe store manager was 100% helpfulHe noted the error on THE I R part and delivered a new mattress that was suppose to be what I had originally orderedThe problem was resolved, hence the neglect to add this to my complaintThis issue is with one employee who speaks rudely, DID in fact discuss my account with a minor who isn't even listed on my account and now, again, says it didn't take place The blatant neglect and denial in these actions is the cause for the complaintEven after conversing with [redacted] or [redacted] and making agreed arrangements the one employee continues to have an issueHow would a minor, mind you this is a year old girl who had no idea what was going on, compose a story that a girl, from rent-2-own was there to pick up my furniture or get money for non payment? After I confronted the employee, again, the day of my complaint she continued to show poor customer service skills and professionalism I have felt I have a god relationship with the store manager and ***, the problem employee even explained to me she and [redacted] would be wrote up if PROOF of contacting me daily or my list of contacts were not fulfilledWhen I asked to cease from contacting my contacts she stated she will continue because it is her job and they will not be wrote up for my delinquency I stated I will send a letter via my attorney for the cease of the calls and texts and she stated I can contact their attorney and gave me the corporate numberThe regional contacted me and I had arrangements to be in yesterday but due to working a job that has no set times I could not make the appointment I had no service in the facility and could not contact them before they closedA payment (partial) will be made in the night drop/slot tonight
In responding to the complaint with [redacted] # [redacted] I want to apologize for any inconvenience our company may have caused to himI did check out the system in the store and the address had been removed from [redacted] ***'s accountI also contacted the marketing department to contact our 3-third party marketing companies to have it removedThey did inform me that it could take about months for the address to get filtered out of their data base system.Sincerely,Nancy D***Facility Manager
rst payment was with a money order of the recipe number is [redacted] spoke with tori made a payment of confirmation # [redacted] spoke with [redacted] conf# [redacted] spoke with [redacted] conf# [redacted] spoke with [redacted] conf# [redacted] spoke with [redacted] conf# [redacted] spoke with *** conf# ***spoke with [redacted] conf# [redacted] spoke with [redacted] conf# F
*spoke with [redacted] conf# [redacted] spoke with [redacted] conf# [redacted] spoke with [redacted] conf# ***I also had other payments but don't have the confirmation number this was the point of them calling me to review my account again I never got a discount on my sectional when I called about a discount I was told I could not recieve one [redacted] still had no clue about what price I was quoted or my payments who's above her
I have spoken to the store manager Donna T [redacted] We are processing a refund to the customer for the $A check will be mailed to [redacted] todayI apologize for the delay in how this was handled from our storeWe strive to give better customer serviceThe customer should receive the check within a couple of days.Sincerely,Nancy D***