Rent Solutions

This should be resolved The complainant Signed a lease, put up a $retainer and paid the Deposit and the first months rentWhich was 2500$ They backed out of the lease and showed up at our office demanding a refund on the spot We have to process paperwork and never cut funds on the spot We reviewed the the paperwork and issued the refund of 2300$ yesterday

Tenant's contract is not with Rent Solutions, it is with the Owner, [redacted] The City of Alton referred this Owner to our office for Management, after they did a walkthrough with the owner after the tenant had lived on the premises for month without a permitWe sent a welcome letter to the tenant, and let her know moving forward she would be working with us After several late payments, extensive damage to the home, We sent a letter to the tenant advising her to select an option to continue renting from us, purchase the home, or move Her current lease was not valid, had blanks, and no ending expiration***, the office manager, explained to Ms [redacted] after she was screaming and cussing, that when she could talk a bit calmer, that we could take her call, and hung up the phone There was never any threats of any kind There has been no discussion of the deposit paid, and it is not held with Rent Solutions, it is still held by the ownerHe will handle the deposit/disposition of funds within the day time frame of move-out At this time, [redacted] is still residing on the premises Owner is expected to start the eviction process Our office hours are Monday-Friday am- pm, and we always have someone in the office during that timeOur manager, can be reached at the office, or on her cell phone at anytime as well Please see attached documents

This was resolved and the company returned the $to me

Initial Business Response / [redacted] (1000, 6, 2016/02/19) */ Contact Name and Title: [redacted] Owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @arentsolution.com This is the email sent to us before we received the complaintPlease understand the all outstanding bills must be paid that are in Rent Solutions name before we disburse fundsWe submitted the tenant deposit amount of to the ownerWe have tried reaching out to them numerous times to disburse the $However, we have sent them a wfor there rents received and have gotten no responseIn order to close this account we have to have a wfor This is his email Prior to finally receiving your check on 2-16-16, I filed a complaint with the Revdex.com (claim# XXXXXXX)Additionally, I had contacted News 4's investigative reporter [redacted] @ X-XXX-XXX-XXXXShe did call me back with the idea of coming to your office to do a news story about Rent SolutionsI did contact her back today to let her know that a check for partial funds due had finally arrivedShe gave me her direct line at Channel X (X-XXX-XXX-XXXX)She asked me to call her back in weeks (3-01-16) to give her an update on this unfortunate situationAs per our conversation on 02-08-16, it was and is still my position that you owed me a total of $totalYou have not returned the $from escrow that we gave you 01-It is my sincere hope that the check received today will clear you bankAlso, I hope it is in your best interest to return the additional $ASAPIt would please me greatly to report to both of the afore mentioned entities that this financial situation has been satisfactorily resolved on 03-01-when I report backThank you for your immediate attention in this regardMost sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/02/22) */ Email sent from consumer to business: Dear ***, Before we get started, be it apprised that a copy of this email will be forwarded to Mr [redacted] at the Revdex.com According to your voice mail on 2-19-which is saved, you did admit to owing us our $you have in escrowWe will revisit this issue shortly In the meantime please indulge me and allow me to explain why I am so disappointed with your performance as a property manager Jan15, Rent Solutions produced, what you said was a "highly qualified " renter(The salt of the earth)In the first week of FebI incurred cost of $plus a phone call that the renters water had been shut offThis was $beyond the total rent collected for the monthWe made attempts to [redacted] to get copy of our lease agreement only to finally resort to contacting [redacted] who did send copyOn May we spent an additional $for pest control even though our contract says we are not responsible for seasonal pestsIn Septwhile servicing the septic system we found the property in shamblesI will not repeat in this email all of the problems we foundHowever, we were assured by your then office manager [redacted] that hour notice would be given and the entire property would be inspected,as we had no idea how the house itself looked In mid-Nov [redacted] called us back to request a new microwave and that the GFI receptacle be repaired in the main bathHaving waited for a minimum of weeks I asked her why no one ever let me know the outcome of the inspectionShe then informed me that it had just been completed and that the house and property were "immaculate." Just after this conversation I called you to let you know how upset l wasOn Novyou received certified mail of our intention not to extend the lease or give Rent Solutions an opportunity to reletIn early Decmy wife and I made a personal visit to your office with pictures from Septto prove our assertionsWe also shared concerns and expectations on how we wanted to find our propertyAssurances were plentiful; few of them were followed up onDebris from his landscaping business still remains at the edge of the pondStones, pavers and rocks , along with several dead potted plants, still liter the hillside on the northwest corner of the barnThough the iron piping for the lift valve assembly has been repaired, the damage done to the front of the barn still exists as do the satellite dishes that were illegally placed in the farmers fieldAlso, the fire alarm in the basement is still hanging by two wires, the others were cutOn Jan27, [redacted] , who is also on your staff, called us to say that the money owed us was in the mail along with a W-formShe wanted this form returned to your office by the 31stThe check or the form never showed, nor did they show late in the week of Feb7th when promised a second time by [redacted] Now, back to the W-that was alluded to earlier, you ( [redacted] ) stated last Friday in your voice mail that this was a document that had to be signed in order for you to return the $of ours that you hold in escrowI contacted a CPA for his opinionHe told me that assertion was no sinceAny tax liabilities on the afore mentioned $were satisfied long agoHe further stated a more likely scenarioThat being, you should already have this information, and have lost it; or incompetence on Rent Solutions part occurred and that you never got the information at the onset of our business relationshipFurthermore, he stated he felt it in my best interest not to give you or your staff my SSN In conclusion, even though you and your staff have lied to me at every turn and failed miserably at keeping your word or our contract, I harbor no ill will, pray for each of you, and sincerely hope that Rent Solutions will be above board in all of its business practicesHaving said that, if you are willing to request this W-through a licensed bonded CPA who will promise to only share it with the IRS and no one else, I will provide it to the afore mentioned entityYou still owe me $with no valid reason for holding it, and in as much that I paid $to Rent Solutions to move my washing machine, quoting you "these are insignificant amounts," go ahead and pay the "insignificant " monies necessary so that you can overnight to me this money you owe me that we can close the dark and dreary final chapterMost Sincerely, [redacted] P.SI am only sharing this email with you and the Revdex.com @ this time Sent from my iPhone

We were the management company for the property for years, and I do not recall any issues during that timeframeWe have a process to take place once a tenant sends us the notice of intent to vacate, such as contacting the owner, acknowledging the notice to vacate, scheduling walkthrough, etc The original email was still in my drafts in my outbox notifying her that the tenant had movedI am not sure why it didn't go through, and I guess I could have followed up with her, but I was just moving forward, like we do in all move-outs On Dec 3, 2017, we received an email stating that they were no longer needing our services, and have listed the property for sale I do all close-outs on the last day of the month (December 31, 2017) and we issue closeout days from that day I apologize it took longer than anticipated Owner should have already rececived requested information, and fundsI just confirmed with bankWe have already finalized their account

We were advised from Ms*** on July 28, (see attached email) that the check for $778.50, Check # ***, had not been signed. The original issue date of the check was 1/3/We have no explanation as to why it took her so long to address this, and she had received checks in February,
and March After accounting reviewed, and confirmed, we reissued check #*** on 08/10/2017. We had been communicating with Ms*** in regards to receipt of the re-issued check due to problems we have had with the postal service not delivering her mail. She also informed us that she had her own investigation going against her post office due to some other mail not being receivedThe check was not delivered to her, once again, nor was it returned to us at Rent SolutionsI decided to reissue the check #*** on 9/8/17. On 9/25/2017, the check was returned to us as "Undeliverable". Frustrated, I personally hired one of the girls from the cleaning crews to personally deliver the check(see attached time sheet)Ms*** called and asked if new check had been mailed, and I informed her it was dropped in her mailbox that afternoon, confirmed her address, and she stated she had not even checked the mail that day. I have not heard from Ms*** since. After receiving a call from the Revdex.com this morning, I looked up the check that was personally delivered to her to print off that it had cleared, and it hasn't even been deposited! I called Ms*** to ask her, and she said, Let me look into it, and ill call you back. She received the check, and again, has not cashed it. Not sure what the reasoning is, but I will be waiting on her call back

This should be resolved.  The complainant Signed a lease, put up a $200 retainer and paid the Deposit  and the first months rent. Which was 2500$ They backed out of the lease and showed up at our office demanding a refund on the spot.  We have to process paperwork and never cut funds...

on the spot.  We reviewed the the paperwork and issued the refund of 2300$ yesterday.

Tenant's contract is not with Rent Solutions, it is with the Owner, [redacted]. The City of Alton referred this Owner to our office for Management, after they did a walkthrough with the owner after the tenant  had lived on the premises for 1 month without a permit. We sent a welcome letter...

to the tenant, and let her know moving forward she would be working with us.  After several late payments, extensive damage to the home, We sent a letter to the tenant advising her to select an option to continue renting from us, purchase the home, or move.  Her current lease was not valid, had blanks, and no ending expiration. [redacted], the office manager, explained to Ms. [redacted] after she was screaming and cussing, that when she could talk a bit calmer, that we could take her call, and hung up the phone.  There was never any threats of any kind.   There has been no discussion of the deposit paid, and it is not held with Rent Solutions, it is still held by the owner. He will handle the deposit/disposition of funds within the 30 day time frame of move-out.  At this time, [redacted] is still residing on the premises.  Owner is expected to start the eviction process.  Our office hours are Monday-Friday 9 am- 5 pm, and we always have someone in the office during that time. Our manager, can be reached at the office, or on her cell phone at anytime as well.  Please see attached documents.

We were the management company for the property for 2 years, and I do not recall any  issues during that timeframe. We have a process to take place once a tenant sends us the notice of intent to vacate, such as contacting the owner, acknowledging the notice to vacate, scheduling walkthrough,...

etc.   The original email was still in my drafts in my outbox notifying her that the tenant had moved. I am not sure why it didn't go through, and I guess I could have followed up with her, but I was just moving forward, like we do in all move-outs.  On Dec 3, 2017, we received an email stating that they were no longer needing our services, and have listed the property for sale.  I do all close-outs on the last day of the month (December 31, 2017) and we issue closeout 30 days from that day.  I apologize it took longer than anticipated.  Owner should have already rececived requested information, and funds. I just confirmed with bank. We have already finalized their account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2016/02/19) */
Contact Name and Title: [redacted] Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@arentsolution.com
This is the email sent to us before we received the complaint. Please understand the all outstanding bills must be paid that are...

in Rent Solutions name before we disburse funds. We submitted the tenant deposit amount of 1650.00 to the owner. We have tried reaching out to them numerous times to disburse the $300. However, we have sent them a w9 for there 2015 rents received and have gotten no response. In order to close this account we have to have a w9 for 2015.
This is his email.
Prior to finally receiving your check on 2-16-16, I filed a complaint with the Revdex.com (claim# XXXXXXX). Additionally, I had contacted News 4's investigative reporter [redacted] @ X-XXX-XXX-XXXX. She did call me back with the idea of coming to your office to do a news story about Rent Solutions. I did contact her back today to let her know that a check for partial funds due had finally arrived. She gave me her direct line at Channel X (X-XXX-XXX-XXXX). She asked me to call her back in 2 weeks (3-01-16) to give her an update on this unfortunate situation. As per our conversation on 02-08-16, it was and is still my position that you owed me a total of $1950 total. You have not returned the $300 from escrow that we gave you 01-2015. It is my sincere hope that the check received today will clear you bank. Also, I hope it is in your best interest to return the additional $300 ASAP. It would please me greatly to report to both of the afore mentioned entities that this financial situation has been satisfactorily resolved on 03-01-16 when I report back. Thank you for your immediate attention in this regard. Most sincerely, [redacted]
Initial Consumer Rebuttal /* (3000, 9, 2016/02/22) */
Email sent from consumer to business:
Dear [redacted],
Before we get started, be it apprised that a copy of this email will be forwarded to Mr. [redacted] at the Revdex.com.
According to your voice mail on 2-19-16 which is saved, you did admit to owing us our $300.00 you have in escrow. We will revisit this issue shortly.
In the meantime please indulge me and allow me to explain why I am so disappointed with your performance as a property manager.
Jan. 15, 2015 Rent Solutions produced, what you said was a "highly qualified " renter. (The salt of the earth). In the first week of Feb. I incurred cost of $1392.89 plus a phone call that the renters water had been shut off. This was $42.89 beyond the total rent collected for the month. We made 3 attempts to [redacted] to get copy of our lease agreement only to finally resort to contacting [redacted] who did send copy. On May 26 we spent an additional $120 for pest control even though our contract says we are not responsible for seasonal pests. In Sept. while servicing the septic system we found the property in shambles. I will not repeat in this email all of the problems we found. However, we were assured by your then office manager [redacted] that 24 hour notice would be given and the entire property would be inspected,as we had no idea how the house itself looked.
In mid-Nov. [redacted] called us back to request a new microwave and that the GFI receptacle be repaired in the main bath. Having waited for a minimum of 5 weeks I asked her why no one ever let me know the outcome of the inspection. She then informed me that it had just been completed and that the house and property were "immaculate." Just after this conversation I called you to let you know how upset l was. On Nov.25 you received certified mail of our intention not to extend the lease or give Rent Solutions an opportunity to relet. In early Dec. my wife and I made a personal visit to your office with pictures from Sept. to prove our assertions. We also shared concerns and expectations on how we wanted to find our property. Assurances were plentiful; few of them were followed up on. Debris from his landscaping business still remains at the edge of the pond. Stones, pavers and rocks , along with several dead potted plants, still liter the hillside on the northwest corner of the barn. Though the iron piping for the lift valve assembly has been repaired, the damage done to the front of the barn still exists as do the satellite dishes that were illegally placed in the farmers field. Also, the fire alarm in the basement is still hanging by two wires, the others were cut. On Jan. 27, 2016 [redacted], who is also on your staff, called us to say that the money owed us was in the mail along with a W-9 form. She wanted this form returned to your office by the 31st. The check or the form never showed, nor did they show late in the week of Feb. 7th when promised a second time by [redacted].
Now, back to the W-9 that was alluded to earlier, you ([redacted]) stated last Friday in your voice mail that this was a document that had to be signed in order for you to return the $300 of ours that you hold in escrow. I contacted a CPA for his opinion. He told me that assertion was no since. Any tax liabilities on the afore mentioned $300 were satisfied long ago. He further stated a more likely scenario. That being, you should already have this information, and have lost it; or incompetence on Rent Solutions part occurred and that you never got the information at the onset of our business relationship. Furthermore, he stated he felt it in my best interest not to give you or your staff my SSN.
In conclusion, even though you and your staff have lied to me at every turn and failed miserably at keeping your word or our contract, I harbor no ill will, pray for each of you, and sincerely hope that Rent Solutions will be above board in all of its business practices. Having said that, if you are willing to request this W-9 through a licensed bonded CPA who will promise to only share it with the IRS and no one else, I will provide it to the afore mentioned entity. You still owe me $300 with no valid reason for holding it, and in as much that I paid $24.75 to Rent Solutions to move my washing machine, quoting you "these are insignificant amounts," go ahead and pay the "insignificant " monies necessary so that you can overnight to me this money you owe me that we can close the dark and dreary final chapter. Most Sincerely, [redacted]
P.S. I am only sharing this email with you and the Revdex.com ... @ this time.
Sent from my iPhone

This was resolved and the company returned the $300 to me.