Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am not satisfied with their response The timeframe in which I ordered the dress was barely within their "day cancellation policy." The event being cancelled just before the event was out of my control Despite indicating the cancellation policy is agreed upon during checkout, it was nowhere to be found on the website when I searched for it I think they should make it more accessible prior to the checkout Judging by the numerous complaints towards this business, I am not convinced that if I do use the $credit they will not scam me somehowThis business has customer service that is absolutely horridI would not recommend this service to anyoneBUYER AKA RENTER BEWARE In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have tried to work with this business by accepting their more reasonable charge for the stolen dresses even though I still felt that it was unreasonably high, considering that the dresses are used dressesCustomers wouldn't be renting dresses if they could afford to pay full price for the dress, which is the bulk of the consumer population that Rent the Runway is servingWhen they reduced the amount, I was already grateful and tried to work with them, but as you can see from the email exchange below I refused to pay anything over the amount of $1286, which was 100% of the dressesHowever, Rent the Runway disregarded my email and charged me $1398.53, which is $more than the total cost of the dressesI think it's unreasonable for a large company to nickel and dime a customer (who has been loyal, historically never lost an item, or returned anything late) for the extra dollar amount of $112, and I just feel that is ethically wrongI was already agreeing to your high charges of 100% for dresses that I don't even get to have because they were stolen among so many other valuable items I took on my trip before my weddingBut for this business to be so insensitive and not understanding at all to my situation which was beyond my control, and then try to charge me an extra $even if it is for tax, is just wrongPlease see email exchange below for reference On Jul **, at 12:32PM EDT "Collections" < [redacted] > wrote: [redacted] [redacted] **e < [redacted] >Jul [redacted] (days ago)to CollectionsThank youI really appreciate you working with me in this already terrible situationI've been a good customer with your business, and have never damaged any dresses that I've rented or returned anything lateThis is definitely more of a reasonable charge for a situation that was out of my controlI take really good care of things and it is just unfortunate that someone would shatter our car window and steal from usThe total charge of $is authorizedThis dollar amount should already include all taxesI do not authorize any additional dollar amount that exceeds $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
I was recently robbed, and one of my unlimited pieces was stolenThe person went into my room broke open the plastic lock on the garment bag (I had it all set up to send back that day) and took a Free People RomperThe person who took the romper also took thousands of dollars worth of jewelry from meNeedless to say it was one of the most upsetting experiences of my life The day after this happened I called RTR to find out what would happen in this situationThe person I spoke with could not help me and said they would have a member of the Unlimited Team call me backThe next day I still had not heard so I called again and was told the same thingThat night, still nothing so I called again and was told the same thing againFinally on the third day of calling I was transferred to someone in the Collections DepartmentI explained my situation for the 4th time The person on the phone with me had NO sympathy for what happenedHe said protocol is to charge me and that's what they would doI explained that I had just lost thousands of dollars and a $romper was not something I could afford right nowHe did not careHe kept saying "I'm sorry ma'am" like a robotI asked to speak to someone else and he refused and said no one could help me I am appalled at being treated like thisAnyone who has had things stolen knows how terrible it feels to have someone go through your things and take them from youI had very sentimental family jewelry stolen that is irreplaceableRTR does not care about their customers and only cares about getting their money I used this service before and then signed up for their Unlimited Service which costs $a monthThe Unlimited was basically in test mode but I trusted them and signed up anywaysI now regret using them at all and I hope that this review helps someone else and prevents them from using RTRI work in customer service and I can't imagine ever treating someone the way I was treated especially if they had just gone through an incredibly traumatic experienceThey are trying to profit off of someone who was robbed and that is very upsetting
Be aware of what you're getting into when you purchase a PRO membership Not only does it automatically renew (which I find shady but sadly is common among subscriptions these days) but they also don't email you at all when they the membership I'd have expected a "your membership will automatically renew this month" or at the least a "your membership has automatically renewed and we have charged you" Not the case unfortunately -- I only noticed the renewal when I checked my CC statement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I let RTR know that I had already sent my two other items back prior to sending my cancellation, therefore I would not be able to receive a label unless they sent it via email or let me continue the service I HAD PAID FOR through the remainder of the monthI did not receive my label until May ***, after I had already been charged for the dressI could not return the dress without the label I requestedHow could I return the dress without the label I had requested IN MID APRIL and did not receive until May ***? I had to file a dispute with my credit card company, as well In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Unlike what the business claims, the Saturday exception was not stated in the Pro offer pageRather, by posting on a different page these disclaimers the business mistakenly believes that the disclaimers become part of the offerThey do notI cannot agree to a term that is not presented to me and for which I have no reason to search furtherI have not overlooked the pricing details in the sense that I have not overlooked that there might be an alternative meaning for the term "contract" somewhere in the InternetIt does not govern our relationship with the businessRandom disclaimers scattered around the business' website on pages other than where the Pro membership is sold, absent directions to read said pages, do not become part of the offerAs far as I am concerned, the Pro membership covers free shipping with "no additional costs" for the duration of the membership as we have agreed to when I purchased the serviceThat means any other rentals I shall ship for the rest of my membership That being said, I have not been contacted by the business for any refunds for even this particular shipping chargeIf the business wants to resolve the issue, they should contact me to at least correct this particular wrongful charge In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Buyer beware!! If you are the slightest bit late with your return, you will automatically be charged double the inflated value of the merchandise Beware of the fine print, you will be charged $50/day/order it is late These fees are exhorbant; they have little interest or incentive to work with you in the name of repeat business Do not rent from them, you will regret it
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am not satisfied with their response The timeframe in which I ordered the dress was barely within their "day cancellation policy." The event being cancelled just before the event was out of my control Despite indicating the cancellation policy is agreed upon during checkout, it was nowhere to be found on the website when I searched for it I think they should make it more accessible prior to the checkout Judging by the numerous complaints towards this business, I am not convinced that if I do use the $credit they will not scam me somehowThis business has customer service that is absolutely horridI would not recommend this service to anyoneBUYER AKA RENTER BEWARE In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have tried to work with this business by accepting their more reasonable charge for the stolen dresses even though I still felt that it was unreasonably high, considering that the dresses are used dressesCustomers wouldn't be renting dresses if they could afford to pay full price for the dress, which is the bulk of the consumer population that Rent the Runway is servingWhen they reduced the amount, I was already grateful and tried to work with them, but as you can see from the email exchange below I refused to pay anything over the amount of $1286, which was 100% of the dressesHowever, Rent the Runway disregarded my email and charged me $1398.53, which is $more than the total cost of the dressesI think it's unreasonable for a large company to nickel and dime a customer (who has been loyal, historically never lost an item, or returned anything late) for the extra dollar amount of $112, and I just feel that is ethically wrongI was already agreeing to your high charges of 100% for dresses that I don't even get to have because they were stolen among so many other valuable items I took on my trip before my weddingBut for this business to be so insensitive and not understanding at all to my situation which was beyond my control, and then try to charge me an extra $even if it is for tax, is just wrongPlease see email exchange below for reference On Jul **, at 12:32PM EDT "Collections" < [redacted] > wrote: [redacted] [redacted] **e < [redacted] >Jul [redacted] (days ago)to CollectionsThank youI really appreciate you working with me in this already terrible situationI've been a good customer with your business, and have never damaged any dresses that I've rented or returned anything lateThis is definitely more of a reasonable charge for a situation that was out of my controlI take really good care of things and it is just unfortunate that someone would shatter our car window and steal from usThe total charge of $is authorizedThis dollar amount should already include all taxesI do not authorize any additional dollar amount that exceeds $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
I was recently robbed, and one of my unlimited pieces was stolenThe person went into my room broke open the plastic lock on the garment bag (I had it all set up to send back that day) and took a Free People RomperThe person who took the romper also took thousands of dollars worth of jewelry from meNeedless to say it was one of the most upsetting experiences of my life The day after this happened I called RTR to find out what would happen in this situationThe person I spoke with could not help me and said they would have a member of the Unlimited Team call me backThe next day I still had not heard so I called again and was told the same thingThat night, still nothing so I called again and was told the same thing againFinally on the third day of calling I was transferred to someone in the Collections DepartmentI explained my situation for the 4th time The person on the phone with me had NO sympathy for what happenedHe said protocol is to charge me and that's what they would doI explained that I had just lost thousands of dollars and a $romper was not something I could afford right nowHe did not careHe kept saying "I'm sorry ma'am" like a robotI asked to speak to someone else and he refused and said no one could help me I am appalled at being treated like thisAnyone who has had things stolen knows how terrible it feels to have someone go through your things and take them from youI had very sentimental family jewelry stolen that is irreplaceableRTR does not care about their customers and only cares about getting their money I used this service before and then signed up for their Unlimited Service which costs $a monthThe Unlimited was basically in test mode but I trusted them and signed up anywaysI now regret using them at all and I hope that this review helps someone else and prevents them from using RTRI work in customer service and I can't imagine ever treating someone the way I was treated especially if they had just gone through an incredibly traumatic experienceThey are trying to profit off of someone who was robbed and that is very upsetting
Be aware of what you're getting into when you purchase a PRO membership Not only does it automatically renew (which I find shady but sadly is common among subscriptions these days) but they also don't email you at all when they the membership I'd have expected a "your membership will automatically renew this month" or at the least a "your membership has automatically renewed and we have charged you" Not the case unfortunately -- I only noticed the renewal when I checked my CC statement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I let RTR know that I had already sent my two other items back prior to sending my cancellation, therefore I would not be able to receive a label unless they sent it via email or let me continue the service I HAD PAID FOR through the remainder of the monthI did not receive my label until May ***, after I had already been charged for the dressI could not return the dress without the label I requestedHow could I return the dress without the label I had requested IN MID APRIL and did not receive until May ***? I had to file a dispute with my credit card company, as well In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Unlike what the business claims, the Saturday exception was not stated in the Pro offer pageRather, by posting on a different page these disclaimers the business mistakenly believes that the disclaimers become part of the offerThey do notI cannot agree to a term that is not presented to me and for which I have no reason to search furtherI have not overlooked the pricing details in the sense that I have not overlooked that there might be an alternative meaning for the term "contract" somewhere in the InternetIt does not govern our relationship with the businessRandom disclaimers scattered around the business' website on pages other than where the Pro membership is sold, absent directions to read said pages, do not become part of the offerAs far as I am concerned, the Pro membership covers free shipping with "no additional costs" for the duration of the membership as we have agreed to when I purchased the serviceThat means any other rentals I shall ship for the rest of my membership That being said, I have not been contacted by the business for any refunds for even this particular shipping chargeIf the business wants to resolve the issue, they should contact me to at least correct this particular wrongful charge In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Buyer beware!! If you are the slightest bit late with your return, you will automatically be charged double the inflated value of the merchandise Beware of the fine print, you will be charged $50/day/order it is late These fees are exhorbant; they have little interest or incentive to work with you in the name of repeat business Do not rent from them, you will regret it