Rent To Own Auto Showroom

BEWARE BEWARE BEWARE If this company had a tricycle outside for sale keep driving by!!!!!!

I went to RTO and bought a 1989 Suburban because my husband just retired from the Military after 23 years and now disabled and he always wanted one. I drove it 15 miles off the lot and the " Check Engine" Light came on. I requested ALL the Maintenance records and took a look at them. I was told to drive it to their mechanic to have a look he told me it was an 02 sensor, I replaced that at MY COST (98.00) 20 miles later the " Check Engine" Light comes on again, bring it back and now its the Catalytic Converter needs replacing, I fought to get them to pay for that because it was in the " Maintenance records it needed to be replaced" 3 weeks later I get the car back. 30 miles later " check engine" light comes on. Another 02 Sensor. It was replaced, I paid this vehicle off and was told if I did not send them the GPS system they would not send in the pink. I told them since this car has been either in the shop or my driveway more than on the road since I bought it they can come get the GPS at their expense. I since have had to have the entire rearend rebuild at a cost of $1500 and now that its time to be smogged I went to get it smogged and it can not be smogged why! because the 02 Sensors that their mechanic replaced needs to be replaced and the mechanic said. HM doesn't look like these are NEW!!!!!!!!!!!! so now a few hundred dollars more to replace what was said was replaced by this company and their " mechanic" Their " Customer" service could use some attention to say the least! Like I said I wouldn't trust this company if they had a tricycle outside for sale! Granted I bought a used vehicle and would expect to pay for some things to go wrong, but less than 5,000 miles on this vehicle and this vehicle has been in the shop more than it has been on the road and to have someone smile at me and say " all our vehicles are checkout for being mechanically sound" Yeah Right!!!

Review: This company rents cars to innocent customers for overwhelming prices and is a not a legitimate business. They misinform customers of their vehicles and persuade them in renting for lemons. This is a total Ripoff company. Very unprofessional and unethical business practice.

Product_Or_Service: Ford

Desired Settlement: DesiredSettlementID: Refund

I spent $4K more at this company. I was informed by loan company that the price they charged me is way high.

Business

Response:

Initial Business Response

Contact Name and Title: [redacted]- LLC Member

Contact Phone: (XXX) XXX-XXXX

Contact Email: [redacted]@rtoautomodesto.com

I don't need to defend myself and our company, but we've had one complaint ever with the Revdex.com in three years of business and it proved to be completely false. We do not sell lemons and in fact our cars are well inspected by used vehicle standards. We spend two to three times what most used vehicle dealers do on recon for vehicles. We do not believe in buying a car at the dealer auction, doing nothing to it and then putting it out on the lot, that's not how we do business.

We are in fact completely legit and one of 400 dealers nationwide for a company called [redacted] Auto Enterprises out of the [redacted] area. They have attorneys in every state that are responsible for making sure our contracts are in line with state law.

My cash prices listed on my website at rtoautomodesto.com match up with any vehicle dealer pricing within a 350 mile radius of Modesto, CA according to carsforsale.com which is one of the top used search engines for buying vehicles. We price our vehicles in line with what the market shows in our state. Regarding our Rent to Own program, yes it is more expensive. But people are allowed to drive off for as low as $1,300.00 with absolutely no credit check. You won't find that very often. We never claimed to be the cheapest when it comes to Rent to Own but there is a trade off and we can set the prices the way we see fit. That's explained very thoroughly to our customers.

And that's where the problem lies with this complaint, this person is not even a customer and never has been. He is the friend of someone that we recently chose not to do business with. She was verbally abusive, pushy and rude with both me and my business partner. There were several red flags that lead to us choosing not to do business with her. This is completely bogus for this person to file the claim and ask for a refund when they've never spent a dime with us, they are not even a customer. In fact I believe they also filed a complaint with the Revdex.com against Spring Leaf Financial which is a lending company that denied their request for a loan. Spring Leaf had the right to deny them based on their credit background. I also have the right to choose who I do business with when it is a matter of character. They are angry and making false claims because I have refused to sell or lease them a car. I know my rights and I do not have to do business with them if there is a legitimate concern that it will not be a healthy business relationship. I am making that choice now to avoid larger issues in the future.

It's almost scary and disturbing that someone would even take the time to do this and misrepresent themselves as one of our customers because it was us that in fact denied their business. I have already encouraged them to take their business elsewhere as we will not be doing business with them.