Rent to Own Outlet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint.
The business never offer to check the vehicle nor wanted to redo the oil changeThe manager agreed that he did not do the work and can't verify that the work was done accuratelyTherefore, I want a full refund.
*** ***

Tell us why here...In reply to complaint ID: *** ***Customer’s Statement of the Problem: I went to have an oil change on my vehicleunfortunately, the company empty the old oil out of the vehicle and did
not put new oil inwhen contacted the business about the problem, the manager stated to me that a car can't work without oil. On 5/12/16, *** *** brought her Kia Sorento for an oil change and tire rotationI personally viewed our camera footage, and determined the technician performed her service correctlyHe is seen adding new oil after draining the used oil and changing the filterHe is then seen checking the oil via the dipstick, cranking the vehicle, and rechecking it for the proper levelsOn 6/23/16, *** *** came in and made the complaint aboveI personally viewed this visit as well*** ***, the sales manager, did explain well the process to her on how we add oil, and determine the amount with checkingWe do have a warranty in place for our services, and we did offer at that point to inspect her vehicleShe did not allow us to check her vehicleIf oil was not added, her Kia would not have gone very far without several notifications on the dash and the vehicle possibly shutting downShe has been driving for over a month, allegedly with no oil in her motorShe did drive it when she came by *** *** did, in a good faith gesture, did replace approximately $for the oil she allegedly installed in her carShe also says there is no evidence of a leakNew motor oil is very transparent and whomever allegedly checked it, may not have been able to see it on the oil dipstickIf she did indeed add five more quarts to her car, it may be dangerously over filled, and we recommend having it checked asap by a professional shopEven though on video she said she would never return, we do welcome her back for us to check it at no charge, and also to redo the oil change while she watches We see no reason to tender a refund as there is no evidence to support her accusation as stated above Thank you *** ***District Manager Precision Tune

Please read my previous reply again. I verified the service was done correctly via video footage.  He did ask to check your vehicle. I am offering to recheck it and redo it for you. There is no reason for a refund since the service was performed correctly, and we have video proof of it.