April 14, [redacted] Revdex.com Viewridge Ave # San Diego, CA 92123- RE: ID# [redacted] Dear [redacted] I'm in receipt of your letter dated April l0th, Attached please find a copy of the cancelled check in the amount of $issued to [redacted] ***r on March 21st, for the refund [redacted] requested we send to his partner [redacted] cancelled his website with us in late On March 10th, he complained that he was still being billed for part of the service so we issued a refund $as he requested On March 24th he asked us to help him move his website to another hosting providerWe responded and told him his website had been cancelled per his request in Dec The site was canceled and taken offline but he may have seen cached version of the site in his browser, making him believe it was still live, but it had in fact been deleted at his request We can restore the site from back up for a cost of $It's easy to delete a site, but it's much harder to restore a site from back up, and that's why we charge the fee We would be more than happy to restore his site and help him transfer it, but we need to be fairly compensated for our services Please let me know if you have any questions or need further clarification Sincerely, [redacted] , President Rental Avenue Inc
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. As can clearly be seen from the response from [redacted] at RentalAvenue, we asked for the Book it Now (RentalAvenue's booking system) and the NMI account (Payment Processing) to be cancelled. We did not request for them to suspend our website which we paid them to create. We paid $49 per month for over 3 years, we do not object to paying for services provided. We do object to a business shutting down a website without being requested to and effectively requesting a ransom to release the website. We are not technologically skilled people which is why we chose to contract with someone like Rentalavenue and we were never made aware that they were going to shut down our website until we decided to transfe the hosting. Our website was operating on several computers and mobile devices right up until [redacted] was informed of our desire to transfer the hosting, quite a coincidence! Hello ***, We are closing your Bookitnow and NMI account, as per your request. Are you going to continue renting your properties? Best, ---------------------------------------------- [redacted] Director of Operations Rental Avenue Regards, [redacted]
April 14, [redacted] Revdex.com Viewridge Ave # San Diego, CA 92123- RE: ID# [redacted] Dear [redacted] I'm in receipt of your letter dated April l0th, Attached please find a copy of the cancelled check in the amount of $issued to [redacted] ***r on March 21st, for the refund [redacted] requested we send to his partner [redacted] cancelled his website with us in late On March 10th, he complained that he was still being billed for part of the service so we issued a refund $as he requested On March 24th he asked us to help him move his website to another hosting providerWe responded and told him his website had been cancelled per his request in Dec The site was canceled and taken offline but he may have seen cached version of the site in his browser, making him believe it was still live, but it had in fact been deleted at his request We can restore the site from back up for a cost of $It's easy to delete a site, but it's much harder to restore a site from back up, and that's why we charge the fee We would be more than happy to restore his site and help him transfer it, but we need to be fairly compensated for our services Please let me know if you have any questions or need further clarification Sincerely, [redacted] , President Rental Avenue Inc
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. As can clearly be seen from the response from [redacted] at RentalAvenue, we asked for the Book it Now (RentalAvenue's booking system) and the NMI account (Payment Processing) to be cancelled. We did not request for them to suspend our website which we paid them to create. We paid $49 per month for over 3 years, we do not object to paying for services provided. We do object to a business shutting down a website without being requested to and effectively requesting a ransom to release the website. We are not technologically skilled people which is why we chose to contract with someone like Rentalavenue and we were never made aware that they were going to shut down our website until we decided to transfe the hosting. Our website was operating on several computers and mobile devices right up until [redacted] was informed of our desire to transfer the hosting, quite a coincidence! Hello ***, We are closing your Bookitnow and NMI account, as per your request. Are you going to continue renting your properties? Best, ---------------------------------------------- [redacted] Director of Operations Rental Avenue Regards, [redacted]