I do wish to apologize to the guest for any inconvenience they may have suffered I have checked the room for odors and did not smell any odors myself I did find a small burn hole in one of the comforters and it has been replacedI don’t know who the guest has spoke with as far as lining the beds with bags (etc) I have spoke with all staff members and no one recalls telling a guest that Normally if a guest has an issue with a room we are more then happy to let the guest see another room
I have issued a full refund for the guest and have contacted *** to get the refund processed Again I am truly sorry for any inconvenience the guest may have suffered I can assure you the issues are being addressed
Sincerely,
*** ***
Manager
Days Inn ***
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for
notifying our office of the concern filed by [redacted], at the Days Inn
property located in [redacted], VA. We are sincerely sorry to hear we did not
provide the guest, with an excellent Days Inn experience. You can count on our
team to help resolve...
your concerns.
To assist Ms.
[redacted] in reaching a resolution, I’ve informed the property’s general manager
of the situation. The general manager will contact Ms. [redacted] by 9/18. As a company, we’re committed to delivering a
great experience with every stay with us.
If for some reason
Ms. [redacted]’s concern is not resolved, please contact me directly at tara.[redacted]@wyn.com
and I will personally help address her needs.
Count on me,
Sincerely,
[redacted]
Customer Care
Representative
I do wish to apologize to the guest for any inconvenience they may have suffered I have checked the room for odors and did not smell any odors myself I did find a small burn hole in one of the comforters and it has been replacedI don’t know who the guest has spoke with as far as lining the beds with bags (etc) I have spoke with all staff members and no one recalls telling a guest that Normally if a guest has an issue with a room we are more then happy to let the guest see another room
I have issued a full refund for the guest and have contacted *** to get the refund processed Again I am truly sorry for any inconvenience the guest may have suffered I can assure you the issues are being addressed
Sincerely,
*** ***
Manager
Days Inn ***
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for
notifying our office of the concern filed by [redacted], at the Days Inn
property located in [redacted], VA. We are sincerely sorry to hear we did not
provide the guest, with an excellent Days Inn experience. You can count on our
team to help resolve...
your concerns.
To assist Ms.
[redacted] in reaching a resolution, I’ve informed the property’s general manager
of the situation. The general manager will contact Ms. [redacted] by 9/18. As a company, we’re committed to delivering a
great experience with every stay with us.
If for some reason
Ms. [redacted]’s concern is not resolved, please contact me directly at tara.[redacted]@wyn.com
and I will personally help address her needs.
Count on me,
Sincerely,
[redacted]
Customer Care
Representative