Rental Insurance Services, Inc

Hi,I received the check from RIS, however, I can't cash it, I don't know why? Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

An independent appraiser wrote an estimate for $to repair *** ***'s vehicle. Payment was issued to *** *** on May 11, for $1155.60. On May 5, 2017, RIS spoke to *** *** and explained the supplement repair process. If additional damage was found related to
this loss during the repair process additional payment would be made. On May 5, 2017, RIS offered to set up a direct bill for a replacement rental vehicle once *** ***'s vehicle went in for repairs. On May 5, 2017, RIS spoke with *** at *** ***'s preferred repair shop. RIS explained to *** the supplement process and sent him copy of the estimate. *** ***
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Revdex.com Attn: *** ***EFlorida Ave., Ste350Denver, CO 80210RE: ClaimNumber: Date of
loss: Complainant:Revdex.com Complaint ID:***
*** *** ***
clear="all" "page-break-before:always>Mr***,Rental Insurance Services, Inc(RIS) handles claims on behalf of *** *** Company involving vehiclesrented through *** *** ***Denver, LLC.I spoke with Mr*** on January 26, 2018, and we were able to reach a settlement agreement on his daughters injury claim.Sincerely,Colleen E***Regional Liability Manager 303-460-

Rental InsuraoceServices, Inc. (RIS)handles claims on behalf of ACE AmericanInsurance Company involving vehicles
rented through [redacted] Rent-A-Car.This claim was reported to our office on September 11, 2017. That day the assigned adjuster, Ryan B[redacted], spoke with Ms. [redacted] andrequested the she...

providetwo repair estimates frombody shops of your choicealong with photos of her vehicle.Ryan followed up on his request for repair estimates from Ms. [redacted] on October 6 and 19th. She responded
stating that repairs will be $1200-$1500. No estimate was provided. Ryan employed an independent adjuster to inspect Ms. [redacted]'s vehicle and write an estimate.Ryan left a messagefor Ms. [redacted] on November 16 to discuss settlement and followed up with an email on November 29th when he had not heard from her. On December 5th , Ms. [redacted] responded that the body shop
would be contacting him. Ryan spoke with the shop on December 8th , they indicated they would be submitting a supplement. He followed up again on December 22nd letting the shop know he had not received their supplement. The shop emailed Ryan asking for claim status on January 2nd, 2018. He responded that he was still waiting on theirsupplementOn January 1st, Ryan emailed Ms. [redacted] letting her know about the difficulty he was having with the repair shop. He renewed his original offer since he bad not received any additional supplements. The offer was accepted on January 22nd, Payment was sent directly to the shop at Ms. [redacted]'s request                                                                                                                          We received a call from Ms. [redacted] on February 28111 requesting a rental car. The new adjuster reached out to her on March 3rd to schedule the rental. Per her request a rental reservation has been set up for March 26 2108.

RIS has voided the payment issued on May 11, 2017.  The street name was spelled incorrectly and we apologize.   A new payment will be issued immediately to [redacted]'s address documented on the Revdex.com complaint.   Again if there are any supplement repairs found during the repair process, we ask [redacted] to contact RIS immediately.  Any supplement damage will be reviewed by the third party that initially appraised the vehicle.    [redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]