Rental Insurance Services

Rental InsuraoceServices, Inc(RIS)handles claims on behalf of ACE AmericanInsurance Company involving vehicles rented through [redacted] Rent-A-Car.This claim was reported to our office on September 11, That day the assigned adjuster, Ryan B***, spoke with Ms [redacted] andrequested the she providetwo repair estimates frombody shops of your choicealong with photos of her vehicle.Ryan followed up on his request for repair estimates from Ms [redacted] on October and 19thShe responded stating that repairs will be $1200-$No estimate was providedRyan employed an independent adjuster to inspect Ms [redacted] 's vehicle and write an estimate.Ryan left a messagefor Ms [redacted] on November to discuss settlement and followed up with an email on November 29th when he had not heard from herOn December 5th , Ms [redacted] responded that the body shop would be contacting himRyan spoke with the shop on December 8th , they indicated they would be submitting a supplementHe followed up again on December 22nd letting the shop know he had not received their supplementThe shop emailed Ryan asking for claim status on January 2nd, He responded that he was still waiting on theirsupplementOn January 1st, Ryan emailed Ms [redacted] letting her know about the difficulty he was having with the repair shopHe renewed his original offer since he bad not received any additional supplementsThe offer was accepted on January 22nd, Payment was sent directly to the shop at Ms [redacted] 's request We received a call from Ms [redacted] on February requesting a rental carThe new adjuster reached out to her on March 3rd to schedule the rentalPer her request a rental reservation has been set up for March

Revdex.com Attn: [redacted] EFlorida Ave., Ste350Denver, CO 80210RE: ClaimNumber: Date of loss: Complainant:Revdex.com Complaint ID: [redacted] clear="all" Mr [redacted] ,Rental Insurance Services, Inc(RIS) handles claims on behalf of [redacted] Company involving vehiclesrented through [redacted] Denver, LLC.I spoke with Mr [redacted] on January 26, 2018, and we were able to reach a settlement agreement on his daughters injury claim.Sincerely,Colleen E [redacted] Regional Liability Manager 303-460-

Business response attached

Initial Business Response / [redacted] (1000, 5, 2016/01/26) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX We are in receipt of Ms***' complaintTo date we have not received the appraisal and photos from [redacted] to enable us to review their subrogation (we have only received a cover letter from [redacted] As their cover letter does reference Ms***' $deductible, we will proceed with issuing her a reimbursement check in that amount at this time

RIS has voided the payment issued on May 11, The street name was spelled incorrectly and we apologize A new payment will be issued immediately to [redacted] ***'s address documented on the Revdex.com complaint Again if there are any supplement repairs found during the repair process, we ask [redacted] to contact RIS immediately Any supplement damage will be reviewed by the third party that initially appraised the vehicle [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/07/24) */ This is a response to Revdex.com Case #XXXXXXXRental Insurance Services Inchandles supplemental liability insurance claims on behalf of Empire Fire and Marine Insurance Company involving vehicles rented through ELRAC, LLC d/b/a [redacted] This claim was reported on 05/05/At that time, we were not in possession of the consumers' identityWe were contacted by the consumers' attorney on 05/20/but were not provided with any contact informationThe attorney informed us consumer's vehicle had been in storage since the accident, but did not have any location information for the vehicleWe advised the attorney that his client has a duty to mitigate his damages and requested that the consumer remove the vehicle from storage We were contacted by the consumer on 05/26/The consumer's vehicle remained in storageThe initial invoice stated that storage was $15/day for the first to third calendar days and $17/day for each following dayWhen we contacted the storage facility, they stated that the prior invoice was incorrect and provided additional pricing of various amounts up to $50/dayAn offer was made to the storage facility for $based on the initial invoiceThis offer covered charges from the date of loss even though the consumer had not mitigated damagesThe storage facility refused to honor the rates stated on their initial invoice and provided no reasoning behind the multiple invoices and pricing An independent appraiser was assigned on 5/26/to assess vehicle damagesThe claimant vehicle was deemed a constructive total lossWhile we spoke with the consumer on multiple occasions, he has been less responsive to recent follow upEfforts to resolve the storage and total less settlement continueShould you have any questions, please feel free to contact the undersigned at the (XXX)-XXX-XXXX

An accident occurred on April 22, involving the complainant and a rental vehicle The claim was reported to our office on April 23, at which time we began an investigation regarding the claim being presentedDuring this investigation, we requested proof of ownership from the complainant for the date of loss along with any documentation pertaining to his loss of use claim On August 11, 2015, we received a registration for the damaged vehicle that began on August 3, 2015; however we have not received any documentation supporting that the complainant was the owner of the damaged vehicle on the date of loss, April 22, As mentioned, the complainant is also presenting a claim for loss of use of the damaged vehicle At this time he has not provided any documentation to support this claim Without any documentation, this cannot be considered We are currently waiting on the complainant to provide us with the proper documentation to prove his claim

The party has been contacted and her concerns have been addressed