Rental Solutions

[redacted] Date: Tue, Nov 24, at 2:PMSubject: Resolved complaint [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org> [redacted] ,Thanks for speaking with me today As we discussed, the subject complaint can be closed Our management company has corrected the situation completely.Best regards, [redacted]

Dear Revdex.com,We are responding to complaint # [redacted] that was filed by [redacted] Once the request was received by the tenant, a contractor was sent to assess the property and provide a quote on repairs needed We recommended that the owner move forward with the repairs, but ultimately, we cannot move forward without getting approval from the owner If the owner approves the estimate, the repairs will commence The tenant has already been informed where her security deposit is held.The tenant is on a month-to-month lease, and we have given her the option to vacate the property, which she have chosen not to do We have made every effort to do our part in resolving the issue We kindly ask that the Revdex.com complaint be removed as we do not have full decision making authority in what repairs can commence without getting sign off from the owner of the property.Sincerely,SylviaRental Solutions

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Date: Tue, Nov 24, at 2:PMSubject: Resolved complaint ***To: "***@myRevdex.com.org" *** ***,Thanks for speaking with
me today As we discussed, the subject complaint can be closed Our management company has corrected the situation completely.Best regards,*** *** *** ** *** *** *** ** *** *** ***
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[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
While Sylvia is correct that they do not have final say in what repairs are completed, they have a duty to be responsive with tenantsOver weeks passed before any follwas offeredRental solutions is also not reachable by phone including the ability to leave voicemailsEven though I asked multiple times, Sylvia gave me no reason why it took so long for that to occur
Estimates are typically free, so does not make sense to me why Rental solutions could not schedule this in a timely mannerSylvia did not say the owner needs to approve estimates nor that he caused the delay in follow-up, In contrast, repairs took an average of a week at the beginning of their takeover, and now it has taken nearly a month simply to get an estimate and follow-up
Sylvia admitted they had no idea what problems predated their takeover as PM, yet they never reached out to either tenant for comment on the matterIt is derelict in your duties to simply rely upon the PM who is being fired as the sole source of pertinent information
Yes, she reminded me that I was month-month because I "didn't seem happy with aesthetic items in the apt"When I pressed Sylvia for an example, she mentioned the carpet which she erroneously stated I asked to be replaced and a high ceiling lightbulb I asked to be changedIn fact, what I requested was that the carpet be tacked down as bare wood with splinters was exposedIn my folltask regarding the sunken floor, I specifically noted that this issue likely caused the carpet issueI would not say asking someone to cover splintering wood to be aesthetic in natureFor the lightbulb, I did ask for it to be replaced because it was well above reachIt is not customary to ask tenants to handle items requiring a ladder (not in my extensive experience with property management, I'll say), and my course of dealing with the other PMs for this unit had them changing even low lightbulbs when I asked how to remove a fixtureEven if that is changing, a simple note saying we'll do it this time but not again would get the job doneThese are minor repairs out of several serious ones (door lock, broken windows, etc.) which she took time to note as a pretext to try and convince me to leave
Reminding someone they're month-month because you're tired of dealing with them is poor service at best and violating DC housing code at worstI have been in the unit for a long time, so I am well aware of my status as a tenantDid Rental Solutions ask the owner if he wishes to continue renting? I doubt it even though he is and has violated DC housing code multiple times
For the deposit, yes Sylvia told me which bank held my deposit but not the prevailing interest rateI asked for this information in MarchThey are required to share both the bank and interest rate every months
Sylvia did not respond to my inquires until the day after the complaint was sent to them by the Revdex.com even though she has told me multiple times she did not receive itIt is possible the timing is just perfect, but it is much more likely that they only got themselves into gear because I filed itI asked for an update as recently as days before filing the complaint which again went unansweredI should not have to file a Revdex.com complaint to get basic service like follow-ups to needed repairs
Regards,
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http://www.rentalsolutions.org/contact-us
Throughout my tenancy this company was nothing but unhelpful and absent. For starters, the location listed on their website does not exist. There is never anyone available to speak with you over the phone when you call the number listed on the website, and when you do call you are sent directly to a voicemail. Calls are never, ever returned.
When I attempted to make my first rent payment, there were issues with their payment portal. They told me I would be responsible for multiple late charges even though the reason was because of problems with their portal, and it took 1 week for them to tell me even this much.
When I moved into the apartment I was told that it would be cleaned and that the bedroom carpet would be steam cleaned. I came in and it was filthy, yet I was responsible for paying to have it steam cleaned upon my move out despite it not being cleaned for me.
One month into my lease my sink was overflowing with sewage water which caused my apartment to fill with a gassy fumes. The company took 3 days to return my request to have someone sent over to look at the problem. During that time sewage water was overflowing onto the wood floors, onto my carpet, etc. It was impossible to leave the apartment for fear that the entire place would flood as the water just kept overflowing. Once they recognized that there was a problem it took another 4 days to have it corrected and because of this I missed days of work. Also, the plumbers that were sent over tracked dried sewage throughout my apartment, splashed it on my walls, shower curtain, towels, and then left it that way. No credit was ever applied to my account for living in a home without a kitchen for one week.
After that, any time I had a question, email responses were never returned.
When I moved out, they made it clear that they did not encourage tenants to be present during the final walk through. When I asked if all was fine after the walk through, they wouldn't give me any information. It took the full 45 days permitted by law to return my deposit. When I finally received it, there were deductions made that were a complete lie. One was a charge for a light bulb. All lights were in working order on the day I moved out of the unit and I made sure of this.
Another charge was for the AC filter not being replaced. In June 2016 I inquired as to how to change the AC filter (document in emails). I received a response saying it was a washable filter and that all I needed to do was rinse the filter and put it back. So, every month I did that. However, when I moved out I received a $57.00 charge because I didn't replace the filter (though I was told that wasn't necessary) and because 1 light bulb was out. When I inquired about this, unsurprisingly, I received no reply. Because it was such a small amount, I assume, and perhaps they are right, that they can just get away with stealing this money as there is no way to get in touch with them which is more infuriating than anything.
Thankfully I was only in this unit for 5 months, but it was a problem and complete mess from day one.

Dear Revdex.com,We are responding to complaint #[redacted] that was filed by [redacted].  Once the request was received by the tenant, a contractor was sent to assess the property and provide a quote on repairs needed.  We recommended that the owner move forward with the repairs, but...

ultimately, we cannot move forward without getting approval from the owner.  If the owner approves the estimate, the repairs will commence.  The tenant has already been informed where her security deposit is held.The tenant is on a month-to-month lease, and we have given her the option to vacate the property, which she have chosen not to do.  We have made every effort to do our part in resolving the issue.  We kindly ask that the Revdex.com complaint be removed as we do not have full decision making authority in what repairs can commence without getting sign off from the owner of the property.Sincerely,SylviaRental Solutions

[redacted]
Date: Tue, Nov 24, 2015 at 2:59 PMSubject: Resolved complaint [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>[redacted],Thanks for speaking with me today.  As we discussed, the subject complaint can be closed....

 Our management company has corrected the situation completely.Best regards,[redacted]