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Renteria Custom Wheel

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Renteria Custom Wheel Reviews (1)

Initial Business Response /* (1000, 10, 2016/01/15) */
To whom it may concern, January 08, 2016 Case #XXXXXXXX Revdex.com
The client [redacted] claims "Renteria Custom Wheel" sold her a tire which she later wanted to claim warranty for. We could have provided a new tire for her but the tire she...

brought back to us was not a tire we sold her. "The girl" as [redacted] refers to in her claim is [redacted] the secretary of the tire shop. [redacted] was not the person that sold her the tire, [redacted] was not working during the date the tire was purchased. [redacted] came to the shop around the first week of December with a torn tire; the brand of that torn tire was Westlake. From the beginning I suspected that tire was not from us because I know our inventory and what we sell, the Westlake brand is not a brand we carry here at Renteria Custom Wheels. When [redacted] showed up to the shop with the torn tire , [redacted] allowed the proper procedure for a warranty claim. Which is as fallowed, take the clients information, look up the receipt, send the tire to the company to which we purchased the tire from. If the company finds the damage of the tire to be under warranty (factory defect) that tire would be replaced for the client. [redacted] did not have a receipt for her purchase. She did not even know what tire was the one she purchased from us; she assumed it was the one that she claims popped. Since [redacted] was not at the shop at the time [redacted] came to make the claim and there was no record of her purchase, [redacted] still took down her information and waited for [redacted] to get back. [redacted] never told [redacted] that she could get information on who sold the tire to her or anything of the sort, especially because she did not have a receipt and was not on the computer file of receipts. [redacted] did however tell [redacted] that she could have [redacted] look at the tire and see if he remembered selling her that tire. [redacted] did remember selling [redacted] a tire but not of the Westlake brand. Once [redacted] took a look at the tire, he knew right away that Westlake is not a tire brand we carry here, therefore her warranty claim was no longer investigated as she was trying to pass up a different tire for warranty. About two weeks later [redacted] came to the shop again accompanied by a man who was extremely rude and cursing. [redacted] politely told [redacted] that was not the tire he sold her. She seemed confused and acknowledged the possibility that she may have brought the wrong tire to the shop. The man that accompanied her was sitting on one of the chairs in the office saying "well if it's not the tire then want my F[redacted] tire back". [redacted] and [redacted] agreed that was not the tire he sold her and she said she would check the other 3 tires. Her other 3 tires are of the brand "Jingo" which we do carry here at Renteria Custom Wheels. Renteria Custom Wheels can provide invokes from all the tires we have purchased and have been in our inventory from the past 4 months, in order to prove that we do not carry the Westlake brand. Our desired resolution is as fallowed: [redacted] was attempting to claim a warranty that was not for the tire she brought into the shop. Therefore there is no warranty available. We wish for her to drop her claim with the Revdex.com and we will not pursue any legal actions for her false claim. Otherwise we will take legal matters to further prove that was not the tire sold to her.

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Address: 3865 N Perris Blvd # A-6, Perris, California, United States, 92571-3146

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