RentMyPartyBus, Inc

We have been in contact with the customer outside of
Revdex.comThe customer told us the driver was derogatory, rude, verbally sexually abusive, and threateningShe sent us videos to prove that the driver was acting in this wayThe videos shows the driver communicating in a direct way with sense of urgency, using volume needed due to the noisy atmosphereIt does not show the driver using abusive, threatening, or sexual languageMeanwhile the videos do show the group of females speaking about or at the driver in a critical, cursing, and at times in an abusive wayConsidering these circumstances we are not able to offer any refund or creditWhile the experience of our customers is incredibly important to us, we also hold in high regard the safety and well being of our drivers and staff.We are working on having the two video's audio professionally enhanced (also known as audio restoration) so that the audio can be more easily heard and understoodThe video will again be reviewed by our management and will be provided to the customers. All future communications with this client will be handled through our attorney. The original videos can be provided to Revdex.com upon request

*** requested information and we replied to her emailIts as simple as thatThere has been minimal communicationI attached a pdf of the few emails that were sent back and forthI sent her text message to notifying her that I emailed her another optionHer last email to us was on Nov 2nd
saying she will be going with another company, we did not replyWe have not sent email marketing for the last months.*** is harassing our company by continuing to post made up / fake reviewsWhat I'm going to do is contact my attorney to see what our options are because we tired of dealing with thisShe will not leave us alone!

The renter is responsible for any damages any of the passengers cause during the rental. During their rental they broke a window which we had to replace. The amount we charged the renter included the custom cut window and the labor to install. The renter called a few different times and changed...

their story. We have GPS tracking on our all vehicles. The system reports high speed turns, abrupt stops, and excessive speeds. There were no red flags. We have reviewed the entire route manually and did not see any high speed turns, abrupt stops, and excessive speeds. Regarding headphones, one earpiece is allowed while driving. This way a driver can answer calls and at the same time hear what is going on around him. That is an actual law.Regarding the so called "cheap window repair": The window repair was not done in cheap quality but in the least expensive way. Rather then take it to a dealer who would have charged double or triple the price, we did most of the work ourselves. We took the broken piece directly to a small company and had them cut it. Then we reassembled it. The tint of the glass does not match so we are considering taking it to the dealer and having them do the work. Unfortunately that will cost the renter a lot of money but at this point I really don't care. I never mentioned the bus going any amount over the speed limit. Like I mentioned earlier, we reviewed the route and there was no speeding.The poles are solid, are not broken, and did not break off. Driver never said "its ok you're not going to be responsible for it". He said "its ok we can continue the trip".The renter is responsible for the damage, plain and simple.No refunds will be offered. We do not negotiate with terrorists.

Hi [redacted]. My name is Alex and I have been in touch with you recently regarding your concerns and I will be more then happy to work with you to find a solution. Feel free to contact me at any time. My direct number is ###-###-####. Thank you!

I am rejecting this response because:

Initial Business Response /* (1000, 5, 2015/10/15) */
The customer, [redacted], made a reservation with our company and acknowledged that she did read and understand our policies. This is a link to our policies online: http://www.rentmypartybus.com/party-bus-mn-terms-and-conditions/ Our policies explain...

a lot of information, including our cancellation fees. [redacted] asked to cancel the reservation which is why the cancellation fee is charged.
We have offered to reschedule the reservation to another date, with some limitations. [redacted] has declined to do that. That option is still available.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do NOT accept the response. The cancellation fee was outrageous and should NOT be allowed unless it was within SEVEN days of cancelling - not TWENTY FOUR. Despite the fact that I have rented SEVERAL times. WHere is the CUSTOMER loyalty? This business practice needs to be questioned and the consumer protected. I did not choose to reserve for another date because those 'limitations' were ridiculous as well - no weekends, no holidays etc.. I will be taking this up with the Attorney General if I do not get satifactory results.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Note:I have reviewed all of my emails in my inbox and have determined that while some of the emails WERE from Rent My Party Bus, the harassing emails (the 40+ marketing emails I received) were from a different company. I'm very sorry for the confusion and feel really stupid! I will update and/or delete any incorrect information that I have left in my reviews.