RentMyPartyBus

The renter is responsible for any damages any of the passengers cause during the rentalDuring their rental they broke a window which we had to replaceThe amount we charged the renter included the custom cut window and the labor to installThe renter called a few different times and changed their storyWe have GPS tracking on our all vehiclesThe system reports high speed turns, abrupt stops, and excessive speedsThere were no red flagsWe have reviewed the entire route manually and did not see any high speed turns, abrupt stops, and excessive speedsRegarding headphones, one earpiece is allowed while drivingThis way a driver can answer calls and at the same time hear what is going on around himThat is an actual law.Regarding the so called "cheap window repair": The window repair was not done in cheap quality but in the least expensive wayRather then take it to a dealer who would have charged double or triple the price, we did most of the work ourselvesWe took the broken piece directly to a small company and had them cut itThen we reassembled itThe tint of the glass does not match so we are considering taking it to the dealer and having them do the workUnfortunately that will cost the renter a lot of money but at this point I really don't careI never mentioned the bus going any amount over the speed limitLike I mentioned earlier, we reviewed the route and there was no speeding.The poles are solid, are not broken, and did not break offDriver never said "its ok you're not going to be responsible for it"He said "its ok we can continue the trip".The renter is responsible for the damage, plain and simple.No refunds will be offeredWe do not negotiate with terrorists

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meNote:I have reviewed all of my emails in my inbox and have determined that while some of the emails WERE from Rent My Party Bus, the harassing emails (the 40+ marketing emails I received) were from a different companyI'm very sorry for the confusion and feel really stupid! I will update and/or delete any incorrect information that I have left in my reviews

I am rejecting this response because:

Initial Business Response / [redacted] (1000, 5, 2015/10/15) */ The customer, ***, made a reservation with our company and acknowledged that she did read and understand our policiesThis is a link to our policies online: http://www.rentmypartybus.com/party-bus-mn-terms-and-conditions/ Our policies explain a lot of information, including our cancellation fees [redacted] asked to cancel the reservation which is why the cancellation fee is charged We have offered to reschedule the reservation to another date, with some limitations [redacted] has declined to do thatThat option is still available Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do NOT accept the responseThe cancellation fee was outrageous and should NOT be allowed unless it was within SEVEN days of cancelling - not TWENTY FOURDespite the fact that I have rented SEVERAL timesWHere is the CUSTOMER loyalty? This business practice needs to be questioned and the consumer protectedI did not choose to reserve for another date because those 'limitations' were ridiculous as well - no weekends, no holidays etcI will be taking this up with the Attorney General if I do not get satifactory results