I recently started using Yapstone for vacation rental collections. They are responsible for collecting rent payments from tenants and depositing the net amount into my bank account. Three deposits (in excess of $5,000) were supposed to be deposited into my account in Mid-December and have not been deposited. I have contacted the company via phone and email and they have been unable to answer any questions or provide any information regarding the whereabouts of my funds or when I should expect to receive them.
RentPayment Response
• Jan 04, 2018
Dear***
We would like to thank you for bringing your queries to our attention. While we understand your frustration regarding this, having investigated the situation in full, we have found the following:
You joined Rent Payment in October 2017, successfully transacting your rental payments until your bank was no longer valid. We received the notification your bank account was invalid on 15 December 2017. On 15 December we sent you a notification advising we were unable to disburse funds and the bank account on file must be updated in which you had advised the new bank account information was already provided to us on 13 December. The bank on file was then updated on 15 December and you were advised the funds that had previously bounced back would be credited to you in 3-14 business days.
When we received your complaint, we immediately attempted to call you on 29 December and followed up with an email advising we have reviewed your account and expedited the funds to be credited to your bank account and the funds were issued to your bank account on the same day, 29 December which was still within the 14 business days.
As we continue to improve our customer service, product and services we appreciate your feedback and we will be sure to address our timelines going forward.
If you have any further questions, please feel free to respond to this email.
on 11/24 I processed a credit card reservation for the amount of $660.00. YapStone is the processor for *** I do not have a choice as they have decided that a 70% approval rating is good enough fro the thousands of people that enter their credit cards into their web site I called 3 days later and asked where my money was and was told that I will get it when the guest check in and signed up for this service. I did not and told them to change it. They said it would be under review. Called again yesterday 9 days later and they said they have done nothing but would look into it. Today I called and was told there is a 30 day hold on all new accounts and I would get my money in 30 days. The total cost of this reservation is $*** and I am sure that Homeaway got their*** but I got nothing. They charged the credit card but gave me nothing. I have worked with credit card companies all the time and no one holds my money. They refused to give it to me and every time I call lit is a different story.
RentPayment Response
Ms *** first applied for Yapstone’s online payment service in 2011. All three of her listings were active and receiving advanced payments. On the 1st March 2016 *** contacted us and requested that we deactivate her listings. This was completed on the 1st March 2016.
In July 2017, *** re-applied for Yapstone’s service and all three of her property listings were approved on Escrow, meaning that payments would be disbursed after the guest had checked into the property.
A guest made a vacation payment on 24th November for one of *** properties and *** contacted us on the same day to ask when she would receive payment. A customer service agent explained that as her account was on Escrow, she would receive payment 2-3 business days after the guest checks in. The agent advised that they could send a request for *** properties to be upgraded to Advanced Payments. *** agreed and the agent advised that *** would receive confirmation within 5-7 business days.
Due to a high volume of requests for this option, there was a delay in reviewing the request. *** contacted us and expressed her dissatisfaction of the process and the time in which it was taking. On receipt of ***’s complaint, we contacted her to apologize for her experience. We expedited ***’s request and can confirm that all three of her listings have now been upgraded to Advanced Payments, payment for bookings received after being upgraded will be received within 5-7 business days of the booking date.
Customer Response
Complaint: ***I am rejecting this response because:
I had to call 4 times and was told the same issue. Someone would get back to me and I waited 9 days before calling again. Three calls later the issue was still under review. You would think that a processing company would have people to handle issues since they are keeping a large volume of money before disbursing to their rightful owners. The only time I received a call back was when I filed a complaint. I would not use this company ever but I am stuck with them because they control all reservations coming through ***. They have a system in place that holds onto the money that should be disbursed in 2-3 business days. I never cx any agreement in March so I have no idea what she is talking about. Just stuck with a 3rd rate processing company and a web site that I paid for to advertise for me. Now they own it all. Well done ***, masters of control. Yapstone is just a fine example of the type of company we are dealing with. Excuses and answers are this is the way are system works so tough if you don't like it.Sincerely
Dear Sir/Madam 1. Called 11:08AM (Eastern Time) and customer service lady would not remove my credit card from your system as there is no provision on your website to remove a credit card. 2. When making a payment via your website; an additional payment of $4.95 is indicated; however $12.09 was added ($17.04). Customer service lady informed me that the $12.09 is a percentage added to the total charge. ?Customer service lady would not address the fact that your website Only inform consumers of $4.95 Service Fee and doesn't inform of the additional charge.? I had to wait 7 minutes for a manager then I was told that one isn't available. 3. Merchant website would not allow me to remove my credit card information. When I called their customer service; I was told that I have to call later to have them remove my credit card information! ? Please credit my account for $12.09 and promptly remove my credit card from your system. Thank you
RentPayment Response
When processing credit and debit cards, we charge the cardholder a percentage of the payment amount plus a processing fee of a minimum charge of $4.95. At the time of this payment, there was an additional $12.09 fee for credit card payments. When *** selected “Make a Payment,”she saw the Electronic Payment Service Fee showing as$4.95, which is the minimum charge when the Rent Amount is $0.00.
When *** put in the amount of her rent payment, the Electronic Payment Service Fee automatically adjusted the Fee based on the rent payment amount. More specifically, the fee would have automatically changed from $4.95 to 2.95% of the total payment amount (for debit card payment). The actual Fee was reflected on the Payment Page, and *** had an opportunity to review the Fee amount prior to submitting her payment for processing.
In order for *** to remove her credit card details from the system, she must complete the following steps:
Log into her account on the RentPayment site.
Click on Menu in the top right hand corner.
Click on My Account
Click on Payment Accounts
Select Delete.
If *** has any questions she can contact us on 86
Customer Response
Complaint: ***I am rejecting this response because:
1. *** Did Not Remove my entire account information from their system. Subsequent to my following
their instructions (in their reply to Revdex.com); I was Only emailed back that my Credit Card info was removed.
2.*** website Clearly ommits displaying any text advising of Charges over the displayed 'service charge' of $4.95.
*** should Make Consumers Aware that they charge more than the displayed text of $4.95.
Poor customer service: Was advised over the phone that I had to call back to have my credit card info used. They could have assisted
me with same instructions they gave in their reply to Revdex.com.
Please Remove All Info Contained in my account with you and credit my account for $12.95.
Thank you
***
Poor customer serviceSincerely
RentPayment Response
While *** would like the fee charged returned to her, it is not something that we will be refunding as our service was still provided and as previously explained, before submitting her payment, the fees charged were shown.
While *** received confirmation that her credit card information had been removed from our system, we are in the process of removing her personal information from our platform. Please be advised by law that we are required to retain certain types of information, like transactional information, in order to comply with regulatory requirements.
During the period that the government requires us to retain this information we will continue to protect it securely. ***'s email will be removed from our platform and she will not receive any further electronic communications from us.
If *** has any further questions, please have her call +*** where our team will be happy to assist.
I have my apt. listed on VRBO on and off for several years in which for the past 3 years or so, Yapstone has been their payment process provider located *** Yapstone has verified by checking account through TD bank which I've also had for several years. Upon review, they concluded that I was verified to use them through VRBO to process payments of my rentals by taking a percent of the transaction. Everything has been fine over the years, with Yapstone depositing the money into my checking account. I have great reviews and I'm a good legitimate customer of both VRBO and Yapstone. During August of 2017 I had an international guest come to my place for 2 weeks in which the total payout to me was 3,000. That was rental money I needed and depended on, not to mention I had this family occupying my space for 2 weeks...................They paid much more than 3,000 to Yapstone, but that was around my payout for the accommodations I provided. Since I'm not accustomed to dealing with international clients, I called Yapstone questioning them about the high fees that I was paying for the transaction. The reason I knew about the fees is that they send me 2 notification emails that they were depositing the money into my account and 1 hour later they sent me an email stating they were reversing the funds for no reason other then I needed to provide them the lease and/or deed to my home. I believe it's illegal for them to hold my funds and require I send them personal information when I had already been verified and receiving funds on several occasions. I have a good standing account with both VRBO and Yapstone and there have been no issues with my guests or the accommodations I have ever provided them. I have made several attempts to communicate with all executives at various levels and they refuse to respond. So, they have been holding my money and collecting interest on it for over 4 months now. I believe they are committing fraud and I've seen several similar complaints about them all over the internet.
RentPayment Response
Ms. *** has been a YapStone customer for several years. However, for this particular property, she applied for the use of our service by creating a new online payments account rather than adding this listing to her existing account with YapStone. The account was approved and active on the 16th May 2017.
As part of our ongoing internal security checks, and because this was a new payments account with us, our Risk Team asked for documentation for Proof of Ownership of this particular property. We advised on several occasions throughout the month of August that we are not able to disburse the held payment until we receive the requested documentation and the documentation has been reviewed and approved by our Risk Team. This remains the case.
Once *** provides the required documentation for this property, and our Risk Team approves, we will be able to disburse the funds to her. Further, YapStone does not collect interest on funds held on behalf of property owners.
Excessive fees for paying rent online with no clear explanation as to what the fees are for. I contacted a customer service rep in regard to a $600 payment I was making online. The charges for it was $24. I was to,ld that there is a flat fee of $3.95. I explained the system showed $4.95. I took a picture and sent it to there customer support for review. However, I was .told there were additional fees of 3.5% of whatever the payment amount was for which the rep stated was decided by the apartment management. However, I was never informed of any such additional fees nor do I recall any addendum about payments made on the site. These charges are unreal and should be reviewed for validity of the charge. Even more, I attempted to pay yesterday and the total fees showed at $17.70. I don't understand why the fee went up an additional $7.
RentPayment Response
made a payment for her rent using her MasterCard totaling an amount of $588.00. When *** logs in to her profile to make her rental payment, the fee amount is shown on the payment page. Ms. had an opportunity to review the Fee amount prior to submitting her payment for processing.
When processing credit cards, we charge the cardholder a percentage of the payment amount plus a minimum charge of $3.95. When Ms. selected “Make a Payment,” she saw the Electronic Payment Service Fee standing on $4.95, which is the minimum charge when the Rent Amount is $0.00.
When Ms. put in the amount of her rent payment, the Electronic Payment Service Fee automatically adjusted the Fee based on the rent payment amount. More specifically, if Ms. pays with a credit card and the rental amount is less than $28.70, there will be a flat service fee of $4.95 plus 3.5% of the rental amount. As Ms. rent is higher than $28.70 the service fee charged is $3.95 plus 3.5% fee of the rent amount.
Customer Response
Not satisfied. You charge to flat fees? Before an amount is entered it sits at 4.95. Then once amount is entered it's an additional flat fee of 3.95? Plus additional percentage of the amount being paid. That us ridiculous. Yes I saw the fees and paid bec I had no other choice. But. To charge $9 in supposedly "flat fees" then an additional percentage of the payment amount is unjust. I have never experienced a company charging 2 flat fees plus percentage of payment. I am not satisfied with the response and clearly this company has no concern for customer service and the insane fees. Complaint: ***I am rejecting this response because:Sincerely
I rent a vacation property through *** and they are partnered with Yapstone to collect the rent. The rental contract clearly states that all payments are non-refundable. Yapstone collected rent from a guest named *** and sent it to me. *** is disputing the charge because she entered the property and decided she didn't want to stay because she didn't like the location. Please note, this property is direct ocean front and *** has about twenty photos of the inside and surrounding area. Yapstone then tried to automatically take the money from my account without my permission. I have disputed the transaction and now they are demanding payment or they won't pursue the case against ***. This seems to me to be similar to extortion because they are hired to collect rent money and represent me if there are any issues, which they refuse to do without upfront payment. It is absurd that they want to hold my*** for the duration of the dispute, which could take several months and they give it back to me later when the case is resolved.
RentPayment Response
Mr. *** received a chargeback for the cardholder *** the cardholder is claiming to have canceled his/her reservation, but failed to receive a refund. According to Card Association rules, when a cardholder places a chargeback on a payment, we are required to debit the payment from the merchant’s (Property Owner’s) bank account and return the funds to the card issuing bank while the dispute is being investigated by the card issuing bank (not YapStone).
At this time, Mr. had allowed us to recapture the charged back amount from his bank account and we had disputed the charge back on behalf of Mr.. We have received the documents and rebuttal letter needed to file the dispute and we advised Mr. that if the result is found to be in his favor, we will credit the funds back permanently. Until the dispute is settled the funds need to be returned to the issuing bank.
Yapstone does not control the chargeback process, which is set forth in the Card Association rules. Nor does Yapstone determine which party wins in a chargeback dispute. Yapstone notifies Property Owners of the chargeback dispute, and provides all information a Property Owner can provide to the card issuing bank in an effort to dispute the chargeback on the Property Owner’s behalf.
Customer Response
Revdex.com:I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Sincerely
I recently started using Yapstone for vacation rental collections. They are responsible for collecting rent payments from tenants and depositing the net amount into my bank account. Three deposits (in excess of $5,000) were supposed to be deposited into my account in Mid-December and have not been deposited. I have contacted the company via phone and email and they have been unable to answer any questions or provide any information regarding the whereabouts of my funds or when I should expect to receive them.
Dear***
We would like to thank you for bringing your queries to our attention. While we understand your frustration regarding this, having investigated the situation in full, we have found the following:
You joined Rent Payment in October 2017, successfully transacting your rental payments until your bank was no longer valid. We received the notification your bank account was invalid on 15 December 2017. On 15 December we sent you a notification advising we were unable to disburse funds and the bank account on file must be updated in which you had advised the new bank account information was already provided to us on 13 December. The bank on file was then updated on 15 December and you were advised the funds that had previously bounced back would be credited to you in 3-14 business days.
When we received your complaint, we immediately attempted to call you on 29 December and followed up with an email advising we have reviewed your account and expedited the funds to be credited to your bank account and the funds were issued to your bank account on the same day, 29 December which was still within the 14 business days.
As we continue to improve our customer service, product and services we appreciate your feedback and we will be sure to address our timelines going forward.
If you have any further questions, please feel free to respond to this email.
Thank you for your patience.
on 11/24 I processed a credit card reservation for the amount of $660.00. YapStone is the processor for *** I do not have a choice as they have decided that a 70% approval rating is good enough fro the thousands of people that enter their credit cards into their web site I called 3 days later and asked where my money was and was told that I will get it when the guest check in and signed up for this service. I did not and told them to change it. They said it would be under review. Called again yesterday 9 days later and they said they have done nothing but would look into it. Today I called and was told there is a 30 day hold on all new accounts and I would get my money in 30 days. The total cost of this reservation is $*** and I am sure that Homeaway got their*** but I got nothing. They charged the credit card but gave me nothing. I have worked with credit card companies all the time and no one holds my money. They refused to give it to me and every time I call lit is a different story.
Ms *** first applied for Yapstone’s online payment service in 2011. All three of her listings were active and receiving advanced payments. On the 1st March 2016 *** contacted us and requested that we deactivate her listings. This was completed on the 1st March 2016.
In July 2017, *** re-applied for Yapstone’s service and all three of her property listings were approved on Escrow, meaning that payments would be disbursed after the guest had checked into the property.
A guest made a vacation payment on 24th November for one of *** properties and *** contacted us on the same day to ask when she would receive payment. A customer service agent explained that as her account was on Escrow, she would receive payment 2-3 business days after the guest checks in. The agent advised that they could send a request for *** properties to be upgraded to Advanced Payments. *** agreed and the agent advised that *** would receive confirmation within 5-7 business days.
Due to a high volume of requests for this option, there was a delay in reviewing the request. *** contacted us and expressed her dissatisfaction of the process and the time in which it was taking. On receipt of ***’s complaint, we contacted her to apologize for her experience. We expedited ***’s request and can confirm that all three of her listings have now been upgraded to Advanced Payments, payment for bookings received after being upgraded will be received within 5-7 business days of the booking date.
Complaint: ***I am rejecting this response because:
I had to call 4 times and was told the same issue. Someone would get back to me and I waited 9 days before calling again. Three calls later the issue was still under review. You would think that a processing company would have people to handle issues since they are keeping a large volume of money before disbursing to their rightful owners. The only time I received a call back was when I filed a complaint. I would not use this company ever but I am stuck with them because they control all reservations coming through ***. They have a system in place that holds onto the money that should be disbursed in 2-3 business days. I never cx any agreement in March so I have no idea what she is talking about. Just stuck with a 3rd rate processing company and a web site that I paid for to advertise for me. Now they own it all. Well done ***, masters of control. Yapstone is just a fine example of the type of company we are dealing with. Excuses and answers are this is the way are system works so tough if you don't like it.Sincerely
Dear Sir/Madam 1. Called 11:08AM (Eastern Time) and customer service lady would not remove my credit card from your system as there is no provision on your website to remove a credit card. 2. When making a payment via your website; an additional payment of $4.95 is indicated; however $12.09 was added ($17.04). Customer service lady informed me that the $12.09 is a percentage added to the total charge. ?Customer service lady would not address the fact that your website Only inform consumers of $4.95 Service Fee and doesn't inform of the additional charge.? I had to wait 7 minutes for a manager then I was told that one isn't available. 3. Merchant website would not allow me to remove my credit card information. When I called their customer service; I was told that I have to call later to have them remove my credit card information! ? Please credit my account for $12.09 and promptly remove my credit card from your system. Thank you
When processing credit and debit cards, we charge the cardholder a percentage of the payment amount plus a processing fee of a minimum charge of $4.95. At the time of this payment, there was an additional $12.09 fee for credit card payments. When *** selected “Make a Payment,”she saw the Electronic Payment Service Fee showing as$4.95, which is the minimum charge when the Rent Amount is $0.00.
When *** put in the amount of her rent payment, the Electronic Payment Service Fee automatically adjusted the Fee based on the rent payment amount. More specifically, the fee would have automatically changed from $4.95 to 2.95% of the total payment amount (for debit card payment). The actual Fee was reflected on the Payment Page, and *** had an opportunity to review the Fee amount prior to submitting her payment for processing.
In order for *** to remove her credit card details from the system, she must complete the following steps:
Log into her account on the RentPayment site.
Click on Menu in the top right hand corner.
Click on My Account
Click on Payment Accounts
Select Delete.
If *** has any questions she can contact us on 86
Complaint: ***I am rejecting this response because:
1. *** Did Not Remove my entire account information from their system. Subsequent to my following
their instructions (in their reply to Revdex.com); I was Only emailed back that my Credit Card info was removed.
2.*** website Clearly ommits displaying any text advising of Charges over the displayed 'service charge' of $4.95.
*** should Make Consumers Aware that they charge more than the displayed text of $4.95.
Poor customer service: Was advised over the phone that I had to call back to have my credit card info used. They could have assisted
me with same instructions they gave in their reply to Revdex.com.
Please Remove All Info Contained in my account with you and credit my account for $12.95.
Thank you
***
Poor customer serviceSincerely
While *** would like the fee charged returned to her, it is not something that we will be refunding as our service was still provided and as previously explained, before submitting her payment, the fees charged were shown.
While *** received confirmation that her credit card information had been removed from our system, we are in the process of removing her personal information from our platform. Please be advised by law that we are required to retain certain types of information, like transactional information, in order to comply with regulatory requirements.
During the period that the government requires us to retain this information we will continue to protect it securely. ***'s email will be removed from our platform and she will not receive any further electronic communications from us.
If *** has any further questions, please have her call +*** where our team will be happy to assist.
I have my apt. listed on VRBO on and off for several years in which for the past 3 years or so, Yapstone has been their payment process provider located *** Yapstone has verified by checking account through TD bank which I've also had for several years. Upon review, they concluded that I was verified to use them through VRBO to process payments of my rentals by taking a percent of the transaction. Everything has been fine over the years, with Yapstone depositing the money into my checking account. I have great reviews and I'm a good legitimate customer of both VRBO and Yapstone. During August of 2017 I had an international guest come to my place for 2 weeks in which the total payout to me was 3,000. That was rental money I needed and depended on, not to mention I had this family occupying my space for 2 weeks...................They paid much more than 3,000 to Yapstone, but that was around my payout for the accommodations I provided. Since I'm not accustomed to dealing with international clients, I called Yapstone questioning them about the high fees that I was paying for the transaction. The reason I knew about the fees is that they send me 2 notification emails that they were depositing the money into my account and 1 hour later they sent me an email stating they were reversing the funds for no reason other then I needed to provide them the lease and/or deed to my home. I believe it's illegal for them to hold my funds and require I send them personal information when I had already been verified and receiving funds on several occasions. I have a good standing account with both VRBO and Yapstone and there have been no issues with my guests or the accommodations I have ever provided them. I have made several attempts to communicate with all executives at various levels and they refuse to respond. So, they have been holding my money and collecting interest on it for over 4 months now. I believe they are committing fraud and I've seen several similar complaints about them all over the internet.
Ms. *** has been a YapStone customer for several years. However, for this particular property, she applied for the use of our service by creating a new online payments account rather than adding this listing to her existing account with YapStone. The account was approved and active on the 16th May 2017.
As part of our ongoing internal security checks, and because this was a new payments account with us, our Risk Team asked for documentation for Proof of Ownership of this particular property. We advised on several occasions throughout the month of August that we are not able to disburse the held payment until we receive the requested documentation and the documentation has been reviewed and approved by our Risk Team. This remains the case.
Once *** provides the required documentation for this property, and our Risk Team approves, we will be able to disburse the funds to her. Further, YapStone does not collect interest on funds held on behalf of property owners.
Excessive fees for paying rent online with no clear explanation as to what the fees are for. I contacted a customer service rep in regard to a $600 payment I was making online. The charges for it was $24. I was to,ld that there is a flat fee of $3.95. I explained the system showed $4.95. I took a picture and sent it to there customer support for review. However, I was .told there were additional fees of 3.5% of whatever the payment amount was for which the rep stated was decided by the apartment management. However, I was never informed of any such additional fees nor do I recall any addendum about payments made on the site. These charges are unreal and should be reviewed for validity of the charge. Even more, I attempted to pay yesterday and the total fees showed at $17.70. I don't understand why the fee went up an additional $7.
made a payment for her rent using her MasterCard totaling an amount of $588.00. When *** logs in to her profile to make her rental payment, the fee amount is shown on the payment page. Ms. had an opportunity to review the Fee amount prior to submitting her payment for processing.
When processing credit cards, we charge the cardholder a percentage of the payment amount plus a minimum charge of $3.95. When Ms. selected “Make a Payment,” she saw the Electronic Payment Service Fee standing on $4.95, which is the minimum charge when the Rent Amount is $0.00.
When Ms. put in the amount of her rent payment, the Electronic Payment Service Fee automatically adjusted the Fee based on the rent payment amount. More specifically, if Ms. pays with a credit card and the rental amount is less than $28.70, there will be a flat service fee of $4.95 plus 3.5% of the rental amount. As Ms. rent is higher than $28.70 the service fee charged is $3.95 plus 3.5% fee of the rent amount.
Not satisfied. You charge to flat fees? Before an amount is entered it sits at 4.95. Then once amount is entered it's an additional flat fee of 3.95? Plus additional percentage of the amount being paid. That us ridiculous. Yes I saw the fees and paid bec I had no other choice. But. To charge $9 in supposedly "flat fees" then an additional percentage of the payment amount is unjust. I have never experienced a company charging 2 flat fees plus percentage of payment. I am not satisfied with the response and clearly this company has no concern for customer service and the insane fees. Complaint: ***I am rejecting this response because:Sincerely
I rent a vacation property through *** and they are partnered with Yapstone to collect the rent. The rental contract clearly states that all payments are non-refundable. Yapstone collected rent from a guest named *** and sent it to me. *** is disputing the charge because she entered the property and decided she didn't want to stay because she didn't like the location. Please note, this property is direct ocean front and *** has about twenty photos of the inside and surrounding area. Yapstone then tried to automatically take the money from my account without my permission. I have disputed the transaction and now they are demanding payment or they won't pursue the case against ***. This seems to me to be similar to extortion because they are hired to collect rent money and represent me if there are any issues, which they refuse to do without upfront payment. It is absurd that they want to hold my*** for the duration of the dispute, which could take several months and they give it back to me later when the case is resolved.
Mr. *** received a chargeback for the cardholder *** the cardholder is claiming to have canceled his/her reservation, but failed to receive a refund. According to Card Association rules, when a cardholder places a chargeback on a payment, we are required to debit the payment from the merchant’s (Property Owner’s) bank account and return the funds to the card issuing bank while the dispute is being investigated by the card issuing bank (not YapStone).
At this time, Mr. had allowed us to recapture the charged back amount from his bank account and we had disputed the charge back on behalf of Mr.. We have received the documents and rebuttal letter needed to file the dispute and we advised Mr. that if the result is found to be in his favor, we will credit the funds back permanently. Until the dispute is settled the funds need to be returned to the issuing bank.
Yapstone does not control the chargeback process, which is set forth in the Card Association rules. Nor does Yapstone determine which party wins in a chargeback dispute. Yapstone notifies Property Owners of the chargeback dispute, and provides all information a Property Owner can provide to the card issuing bank in an effort to dispute the chargeback on the Property Owner’s behalf.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Sincerely