RENU Property Management Reviews (15)
If you try to CALL, you WILL wait for a loooooooong time. When you FINALLY do get a human, you'll be disconnected quickly so you have to repeat the process.
If you're desperate enough to rent from them... god help you.
If you need any kind of repair, it WILL take WEEKS. Possibly MONTHS.
If it's urgent... that takes at least 48 hours.
They are scammers... THROUGH and THROUGH.
They will bait and switch available properties while gladly taking your money.
They use the cheapest materials known to man. They use UNSKILLED labor to "fix things." These fixes aren't fixes. They're temporary patches. IF they would just fix it right the first time, they'd save themselves a s*** ton of money. For real.
Check the windows, the ceilings, the plumbing, the electric outlets, doors.
Don't say you weren't warned.
They do this in every region, too.
renu corporate won't help one little bit. Where do you think the offices learn this nonsense?
From corporate. They are deliberately scamming people and need to be investigated for bait and switch and fraud.
The question on here: How could RENU Property Management Texas improve?
Answer: Literally do everything opposite of what all of their current business practices are. They mislead and stall and do not care and are a bigger waste of time than any company I have ever worked with in ANY industry.
I saw a home for rent and within 13 minutes of RENU posting it and then after much effort to get a number to a real person, was told the various conflicting and misleading things from representatives at the company listed in the timeline below over the span of 11 business days:
-I applied on Wednesday (within one hour of when it is posted)
-That Friday I was told we were 1 of 2 pending applications, but it is not their policy to say if we were first despite them claiming to adhere to a first come first serve policy.
-The following week I was given NO updates only standard word tracks stating they have up to 10 business days and can provide no additional information other than our application was currently showing as “being processed”.
-The next Monday (8 business days after submitting application) I was told it could take longer than 10 business days and was still showing as “processing”.
-That Wednesday (on the 10th business day) I was told “allllll of the other applications before us were denied so now we were on line one”, meaning we were not the top applicant, and would be looked at next and would hear if approved in 2-3 business days tops (despite the *ridiculous* wait, I was happy about this because I knew the application we submitted showed proof all criteria was met)
-Then Thursday (the next day and 11th business day) we received a text from Kathy saying our application wasn’t even processed Bc they were flooded with applications. When my boyfriend replied to the text requesting a call back regarding all of the above he was told he would and did not. He called back 1-2 times more and was never able to speak with Kathy or anyone helpful despite leaving a message for her.
For those trying to get ahold of them feel free to bug them using the contact information below—
Customer Service (to actually talk to a person):
1-281-638-8818 Ext. 444
(It will seem like extension code didn’t work, but just follow prompts and you will get to speak to an albeit incompetent person
Kathy: 1-936-657-4015 ; [email protected]
Sara: 1-470-579-5347 ext. 101 ; [email protected]
this is sooooo typical of them. They're just awful!
We have issued the refund, inquired about reversing the credit report inquiry and told the customer this has been doneWe realize the customer was upset about not getting this homeHowever, this was due to circumstances ENTIRELY out of our controlWe realize the home was marketed for a very brief window in time prior to us learning about the owners intentions to sell this propertyWebsite syndication does not happen in real timeTherefore, this consumer saw an add during a small window of timeWe don't know what else to tell this customer other that we'd like to help her potentially find another property.She states that we only have four listingsHowever, we have listings coming online frequently as tenant move out of homes and they become available againWe've made every attempt to help this person and at this point I don't think anything will make her happyRegards,*** *** ***
Ha. Everyone that works for Renu is a liar. They do this to everyone...
Do you know how hard it is to get through on their phone lines?
It's almost impossible. God forbid you actually WORK.
This customer stated she contacted someone via phoneAfter searching the phone records there is no conversation pertaining to this complaintFurthermore, this tenant applied online and expressly agreed to paying the $fee and consented to a credit check per applicable law.The property she was
interested in is being sold and we didn't learn of this decision by our Client until after she applied for the propertyAs such, we are not in control of the unfortunate outcome that this customer describes.I have mailed a check for $to refund this customers application feeI also left a message with *** credit bureau to see if the inquiry can be removed.We told this customer she is per-approved for similar units in our inventory because she completed the application processEven though we have similar units, she rejected our offer to find her another suitable property.We apologized to this customer for ANY inconvenience.Kind Regards,*** ** *** ***
First of all, I spoke with [redacted] and now he's saying there is no record of the phone call which is a lie. She is the one who told me that the maintenance staff listed the house in error so they could put the lock box on it and gain access to the home for repairs. She told me there was still a lot to be done on the home. Now he is saying the house is being sold by the owner. This is my first time hearing this story. [redacted] also told me during our conversation that she had to wait until Friday when her boss returned to get permission to give me the refund. That was the first and last time I spoke with her. The next phone call is where I left the message. Had she issued my refund promptly I would have never had to make the second phone call to her where I left a voicemail following up with her about my refund because I never heard back from anyone at the company!
Their response states, "As such, we are not in control of the unfortunate outcome that this customer describes". I'm not in control of THEIR mistake either. Why should I have to pay for their mistake?!
They stated I'm pre-approved and they offered to "find" me another similar listing. [redacted] never checked my rental reference so I'm not sure how I was preapproved conveniently after requesting my money back! Also, I never refused as he stated. I asked [redacted] when would they be listing more homes? I also asked him will the homes be overpriced? He never has a definite answer to any of my questions. Did they really expect me to wait around for 90 days to see if by chance they list a home that suits my needs?! Seriously? As I stated in my complaint I applied to that SPECIFIC property. I have no interest in getting pre-approved to a company "just in case". RPM is not even one of the larger management companies in Milwaukee. At the time they had a total of 3 listings. None of which were similar to the house listed in error. Today they have a grand total of 5 listings. None of which are even single families! NOTHING similar to the single family listed in error!
He stated they apologized to me for the inconvenience. I'm not sure when that was because [redacted] called me AFTER they received my complaint and said she wanted to verify where to send my refund and said she would send it out that day. That was the end of the conversation.
The listing was an error which is no big deal. All I wanted was my money refunded! It shouldn't even had to come down to a formal complaint to get results!
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