Revdex.com:
This letter is to inform you that Renu Tech Solutions, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on *** *** ** and assigned ID ***
Regards,
I just contacted the customer and let him know that the fulfillment company that we used before (SmartWarehousing.com) confirmed that they shipped his order, when in fact SmartWarehousing.com never did. Also, we never received any phone calls linked to the "CONTACT US" link that is on our...
website that has our direct line to our customer service / shipping person who would have taken care of this order immediately. The customer might have called our "888" number which only works for sales inquiries. In any case, I have since contacted the customer (as of 02-05-15) and told him that his order will be shipped by tomorrow (02-06-15) and he should be receiving his order within the next 2 to 3 business days from now. Here is his tracking information to confirm that we did in fact pack and ship his order via USPS Priority Mail:His Tracking #[redacted]https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=[reda...⇄ this tracking number until tomorrow (02-06-15) late afternoon to register within USPS's Tracking System. It should register then and he'll receive it within two to three business days from then.PS - In the future, if we ever have any future claims (or disputes) filed here through the Revdex.com, could you please help us by calling us directly and leaving a message (if we don't pick up the line) at: 281-770-2565 (ask for Lad Mandiola). If for some reason if you cannot leave a message, then please call this line at: 941-504-2400 (ask for Brad Schau) and let him know in regards why you are calling so he can contact me to handle it immediately. Thank you...
Revdex.com:
This letter is to inform you that Renu Tech Solutions, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on *** *** ** and assigned ID ***
Regards,
I just contacted the customer and let him know that the fulfillment company that we used before (SmartWarehousing.com) confirmed that they shipped his order, when in fact SmartWarehousing.com never did. Also, we never received any phone calls linked to the "CONTACT US" link that is on our...
website that has our direct line to our customer service / shipping person who would have taken care of this order immediately. The customer might have called our "888" number which only works for sales inquiries. In any case, I have since contacted the customer (as of 02-05-15) and told him that his order will be shipped by tomorrow (02-06-15) and he should be receiving his order within the next 2 to 3 business days from now. Here is his tracking information to confirm that we did in fact pack and ship his order via USPS Priority Mail:His Tracking #[redacted]https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=[reda...⇄ this tracking number until tomorrow (02-06-15) late afternoon to register within USPS's Tracking System. It should register then and he'll receive it within two to three business days from then.PS - In the future, if we ever have any future claims (or disputes) filed here through the Revdex.com, could you please help us by calling us directly and leaving a message (if we don't pick up the line) at: 281-770-2565 (ask for Lad Mandiola). If for some reason if you cannot leave a message, then please call this line at: 941-504-2400 (ask for Brad Schau) and let him know in regards why you are calling so he can contact me to handle it immediately. Thank you...