Repair Plumbing Company Inc,.

*** *** signed a contract to lease *** *** *** through June 30, 2016. Please see the attached lease. Mr*** moved out early and did not pay his lease term in advance, nor did he pay the cost of reletting, both of which he agreed to pay when he signed the lease.
Please reference paragraphs and of the attached lease. Mr*** did not clean the home upon move out either. See paragraph 38. During the time period that Mr*** moved out, there were other units also available for lease. The owner of the property wishes that the property be listed on Craiglist and he does not pay for the Apartment Guide or Rent.com. Mr*** did not pay for the cost of reletting as required in the lease. The cost of reletting covers REALTOR fees and advertising of the property. The owner does not pay for additional advertising on syndicated websites. The property was listed on Craigslist. Please see the attached email dated March 25, 2016. Mr*** states that he has given notice to vacate and wishes to move on March 31, 2016. Mr*** claims that he was charged for rent through the end of his lease term, June, 2016; however, he was not charged for June rent. Mr*** did not pay for April or May rent, nor did he pay for the cost of reletting No forwarding address was provided, either It appears from the return address on a copy of the letter/complaint mailed to Real Estate BCS, that Mr*** moved to another home close to the property at *** ***, and simply did not fulfill his lease contractWe are happy to make a payment arrangement for the balance due, and wish Mr*** the best

I wish to drop my complaints on the rental property as the landlord has agreed to make maintenance of the property a priority and has already addressed one of the leaks going into the house and a roofer came out today to scope out the necessary steps to prevent further roof leakage from occurringSO, I am happy with what has ta*** place and want to drop my complaint

Complaint: [redacted]
I am rejecting this response because:During the recent weekend of heavy rains from Hurricane Harvey, the roof is still continuing to leak, but now in 3 different places, two downstairs in the living room and one upstairs in the master bedroom. So, the roof still needs to be repaired or replaced as one leak in the downstairs living room location has gone on 3 years now with no resolution.
Regards,
[redacted]

The company contacted the Revdex.com and informed us that this customers husband was happy with the job that was performed.
According to the company the charges are justified and no refund will be given.

[redacted] has been a great tenant of Real Estate BCS for about 2 years. We enjoy [redacted] and he takes great pride in the home that he is renting, and we're very thankful to have him as a tenant. My husband and I own Real Estate BCS and we take great care in the properties that we manage. We care about...

the condition and we care about the people who own and live in the properties. We have come to know [redacted] personally. He will send me or my husband text messages with pictures of problems or pictures of his beautiful garden.When [redacted] first moved into the home, it was a new property for the owner and for our management portfolio. The property had problems with water drainage, which we worked tirelessly to address. Over the years, other problems have occurred, and we have repaired. I received an email from [redacted] on May 25th regarding the water leak in his home that he has written this Revdex.com complaint about. I prepared a work order and sent technicians. On June 5th, [redacted] sent an email to me regarding his rent check to which I replied. I also asked him about water leaks, to which he replied that there were no water leaks. See the attached email thread.There have been additional email threads regarding repairs, which are attached. I have a maintenance coordinator who handles ensuring that work orders are complete. The work orders are passed from me to the coordinator. It appears that there has been a breakdown in communication. I’ll admit that I should have directed [redacted] to the maintenance coordinator directly, but I enjoy the relationship with our tenants and try to pass the work orders to the coordinator personally for them. In the future, should [redacted] decide to stay as a tenant at the home, the work orders should go directly to the coordinator. We have always ta[redacted] care of [redacted] and his concerns regarding the home, and we would not neglect him or this property. I really think any missed work order was simply an oversight. We do have a procedure to complete work orders in a timely manner.On July 14th, I was made aware that [redacted] had outstanding work orders. I sent [redacted] to the home and the repair was immediately performed.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID 11771186, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
As I originally stated, my  husband did not even remember we had a regular plumber. That one has always been fair and never overcharged. My husband would have said it was great if it weren't fixed at all. When I saw the bill, I realized he had no idea what this person was doing all that time. He did not state where he went to get the part, how long it took, and never responded when I said I found it in about 5 minutes on the internet. While I realize he may never be big enough to give us any money back, even though we're on a fixed income, I want other people to know how he operates so they'll ask more questions than my husband did.
Regards,
[redacted]