[redacted] has been a great tenant of Real Estate BCS for about yearsWe enjoy [redacted] and he takes great pride in the home that he is renting, and we're very thankful to have him as a tenantMy husband and I own Real Estate BCS and we take great care in the properties that we manageWe care about the condition and we care about the people who own and live in the propertiesWe have come to know [redacted] personallyHe will send me or my husband text messages with pictures of problems or pictures of his beautiful garden.When [redacted] first moved into the home, it was a new property for the owner and for our management portfolioThe property had problems with water drainage, which we worked tirelessly to addressOver the years, other problems have occurred, and we have repairedI received an email from [redacted] on May 25th regarding the water leak in his home that he has written this Revdex.com complaint aboutI prepared a work order and sent techniciansOn June 5th, [redacted] sent an email to me regarding his rent check to which I repliedI also asked him about water leaks, to which he replied that there were no water leaksSee the attached email thread.There have been additional email threads regarding repairs, which are attachedI have a maintenance coordinator who handles ensuring that work orders are completeThe work orders are passed from me to the coordinatorIt appears that there has been a breakdown in communicationI’ll admit that I should have directed [redacted] to the maintenance coordinator directly, but I enjoy the relationship with our tenants and try to pass the work orders to the coordinator personally for themIn the future, should [redacted] decide to stay as a tenant at the home, the work orders should go directly to the coordinatorWe have always ta [redacted] care of [redacted] and his concerns regarding the home, and we would not neglect him or this propertyI really think any missed work order was simply an oversightWe do have a procedure to complete work orders in a timely manner.On July 14th, I was made aware that [redacted] had outstanding work ordersI sent [redacted] to the home and the repair was immediately performed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11771186, and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: As I originally stated, my husband did not even remember we had a regular plumberThat one has always been fair and never overchargedMy husband would have said it was great if it weren't fixed at allWhen I saw the bill, I realized he had no idea what this person was doing all that timeHe did not state where he went to get the part, how long it took, and never responded when I said I found it in about minutes on the internetWhile I realize he may never be big enough to give us any money back, even though we're on a fixed income, I want other people to know how he operates so they'll ask more questions than my husband did Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:During the recent weekend of heavy rains from Hurricane Harvey, the roof is still continuing to leak, but now in different places, two downstairs in the living room and one upstairs in the master bedroomSo, the roof still needs to be repaired or replaced as one leak in the downstairs living room location has gone on years now with no resolution Regards, [redacted]
The company contacted the Revdex.com and informed us that this customers husband was happy with the job that was performed According to the company the charges are justified and no refund will be given
[redacted] has been a great tenant of Real Estate BCS for about yearsWe enjoy [redacted] and he takes great pride in the home that he is renting, and we're very thankful to have him as a tenantMy husband and I own Real Estate BCS and we take great care in the properties that we manageWe care about the condition and we care about the people who own and live in the propertiesWe have come to know [redacted] personallyHe will send me or my husband text messages with pictures of problems or pictures of his beautiful garden.When [redacted] first moved into the home, it was a new property for the owner and for our management portfolioThe property had problems with water drainage, which we worked tirelessly to addressOver the years, other problems have occurred, and we have repairedI received an email from [redacted] on May 25th regarding the water leak in his home that he has written this Revdex.com complaint aboutI prepared a work order and sent techniciansOn June 5th, [redacted] sent an email to me regarding his rent check to which I repliedI also asked him about water leaks, to which he replied that there were no water leaksSee the attached email thread.There have been additional email threads regarding repairs, which are attachedI have a maintenance coordinator who handles ensuring that work orders are completeThe work orders are passed from me to the coordinatorIt appears that there has been a breakdown in communicationI’ll admit that I should have directed [redacted] to the maintenance coordinator directly, but I enjoy the relationship with our tenants and try to pass the work orders to the coordinator personally for themIn the future, should [redacted] decide to stay as a tenant at the home, the work orders should go directly to the coordinatorWe have always ta [redacted] care of [redacted] and his concerns regarding the home, and we would not neglect him or this propertyI really think any missed work order was simply an oversightWe do have a procedure to complete work orders in a timely manner.On July 14th, I was made aware that [redacted] had outstanding work ordersI sent [redacted] to the home and the repair was immediately performed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11771186, and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: As I originally stated, my husband did not even remember we had a regular plumberThat one has always been fair and never overchargedMy husband would have said it was great if it weren't fixed at allWhen I saw the bill, I realized he had no idea what this person was doing all that timeHe did not state where he went to get the part, how long it took, and never responded when I said I found it in about minutes on the internetWhile I realize he may never be big enough to give us any money back, even though we're on a fixed income, I want other people to know how he operates so they'll ask more questions than my husband did Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:During the recent weekend of heavy rains from Hurricane Harvey, the roof is still continuing to leak, but now in different places, two downstairs in the living room and one upstairs in the master bedroomSo, the roof still needs to be repaired or replaced as one leak in the downstairs living room location has gone on years now with no resolution Regards, [redacted]
The company contacted the Revdex.com and informed us that this customers husband was happy with the job that was performed According to the company the charges are justified and no refund will be given