Repairs Unlimited

I am rejecting this response because:Business is being dishonest in their statement responseIt is Aug and I still see my original charge on my [redacted] credit card with no sign of a refundIf business is going to state that I received my refund on July 5, please provide evidence because I certainly can provide all of my [redacted] monthly statements from May until PresentAlso typing in all caps in way helps make your case and instead just continues to reek of complete unprofessionalism in treating their customers

I have recieved both refunds.? Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

[redacted] only sent a partial refund for the return shipping costs:$They still have not sent my refund for the 89.00.?

We issued a full refund to the customer yesterday

On May we issued a refund for $for the product.On May we issued another refund for $for shipping

As a follow up to our case ***, our payment processor had sent a notification of a chargeback on June 23, and notified us that the amount of the charge had been deducted from our account. When we get chargeback notifications, that is almost always the end of the
case. Today we called our payment processor and they told us the following:1) on June 23 we had the money for the pur*** deducted from our merchant account as a chargeback.1) On July 7 the chargeback had been reversed. 2) By policy, they do not inform merchants when that happensWe did not know this happened. 3) The reversal is still subject to a re-reversal until days after the reversal. 4) They told us to not refund the pur*** until after that day periodIn this case, we have been specifically told by our processor to not issue a refund until days after the reversal. However, we'd love to close the case to the satisfaction of our customer and if we can get some indication from either *** or our customer that we can issue a refund and that will satisfy everyone, we'd be happy to do that.Thank you very much for your help!Best Regards,***

I am rejecting this response because:Business is being dishonest in their statement responseIt is Aug and I still see my original charge on my *** credit card with no sign of a refundIf business is going to state that I received my refund on July 5, please provide evidence because I certainly can provide all of my *** monthly statements from May until PresentAlso typing in all caps in way helps make your case and instead just continues to reek of complete unprofessionalism in treating their customers

*** *** only sent a partial refund for the return shipping costs:$They still have not sent my refund for the 89.00.?

The dispute from ***? is automatically closed if the business refund hits my card statement

I have recieved both refunds.?
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I am sorry for my misunderstanding about the replacement itemI issued a full refundIf you have any other questions or comments, please feel free to contact me any time.? Thank you,? *** ***