Initial Business Response /* (1000, 8, 2015/06/01) */
Customer was provided with full refund as requested. Customer originally placed four orders with incorrect prescription, and was warned prior to lens production about likely prescription error. After lenses did not function well due to...
prescription error, we replaced these lenses at no charge with an updated prescription. Whenever our customers have concerns about their frames or lenses, we always guarantee 100% customer satisfaction.
Initial Consumer Rebuttal /* (3000, 10, 2015/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1) both lenses that were refunded were cuts on them as of scratches
2) one of the frames have cuts on it and like my money in order to replace that frame they ruined.the sum of $84.60 thank you.
Final Business Response /* (4000, 12, 2015/06/08) */
We have refunded all orders in full, including the additional request for $84.60. Customer now has had eight pairs of produced lenses at no charge. We were not provided with proof of frame damage, but have agreed to all customer demands. We guarantee customer satisfaction and always encourage our customers to contact us with any issue for speedy resolution.
Final Consumer Response /* (2000, 14, 2015/06/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
case closed thank you.
Initial Business Response /* (1000, 8, 2015/06/01) */
Customer was provided with full refund as requested. Customer originally placed four orders with incorrect prescription, and was warned prior to lens production about likely prescription error. After lenses did not function well due to...
prescription error, we replaced these lenses at no charge with an updated prescription. Whenever our customers have concerns about their frames or lenses, we always guarantee 100% customer satisfaction.
Initial Consumer Rebuttal /* (3000, 10, 2015/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1) both lenses that were refunded were cuts on them as of scratches
2) one of the frames have cuts on it and like my money in order to replace that frame they ruined.the sum of $84.60 thank you.
Final Business Response /* (4000, 12, 2015/06/08) */
We have refunded all orders in full, including the additional request for $84.60. Customer now has had eight pairs of produced lenses at no charge. We were not provided with proof of frame damage, but have agreed to all customer demands. We guarantee customer satisfaction and always encourage our customers to contact us with any issue for speedy resolution.
Final Consumer Response /* (2000, 14, 2015/06/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
case closed thank you.